I was in line waiting to buy an order of boneless wings, there were 2 other customers in front of me which took around 7 minutes to finish their order. When the second person was ordering someone who I could only assume to be the manager or general manager walked over to the register to ask the man behind me in line if he was ordering wings today. He said yes, I assumed the manager was addressing the entire line. so I also tried to say yes because I was as-well trying to order wings. However the person had turned and walked away to put the wings in the fry before I could also chime in. I then proceeded to order a 20pc of boneless, the man behind me also ordered wings however he had ordered a 10pc with fries and some other form of appetizer. I was order number #30 he was #31, I sat and watched as the manager set part of my order aside to finish making #31 and he then proceeded to instruct one of the employees to put extra wings and sauce into #31 while further prolonging my order which was ordered prior to #31. I’ve had prior negative experiences with excessively long wait times, but I don’t think I’ve ever seen an establishment display such blatant and egregious unprofessionalism in my entire life. I’m thoroughly disappointed however, as I’ve been a continuing patron for some time and I don’t think I’d prefer to give anymore money to the establishment after this experience.
Atmosphere: 1
Food: 4
Service: 1
My name is______
Come see the guy from pawn stars!
Tiffany Deatherage
Food was tasty, they went above and beyond to make sure my food wasn’t cross contaminated, and were just overall super lovely! Thank you!
Atmosphere: 5
Food: 5
Service: 5
aqsa
I ordered large chicken Philly I am a regular customer i saw a hair in it again once i found they gave me refund but they did not give refund formy drink manager he is blond well again after I ordered i found little hair in it i was getting late to work i told them to go and make sure please make it clean they didn’t take my attention or anything girls were there was like yea yea thats all the manager is super rude i called store no answer i promise you i will never ever come to this place so disgusting and please start washing your hands and cover hairs sorry to say but i al very disappointed, manager didn’t take action ofcorse what his employees would do
Food: 1
Jaclyn Slobodnyak
First off, the girl taking orders was not polite and she needs trained better. My mom ordered a meal, she asked if she also wanted a drink and fries. Second, my Dr. Pepper was nasty and had no flavor. They said it was just changed. They did switch it for me. Third, I ordered the Philly cheesesteak meal. Only with the steak and cheese with lettuce. My sandwich was a pathetic sandwich of bread with a splash of meat and lots of lettuce. Oh and the manager didn't have the fries on the tray, we had to ask for them. He also gave a dirty look when we asked for lettuce on the sandwich, it wasn't on there. And when I went back after seeing my pathetic lettuce sandwich, the guy spoke to me like I was a child. I was also super sick after eating and had to run for a bathroom. I really believe I ended up with food poisoning. Usually I do not write reviews, but due to getting sick, I felt I had to. Never again.
Atmosphere: 1
Food: 1
Service: 1
S B
This sandwich made me so sick at first I was confused because there was barely any meat on it now I can't leave the bathroom.
Atmosphere: 1
Food: 1
Service: 1
Mariam Aldarkzly
They took 31 dollar for an 11 dollar meal and didn’t want to give me the money back one stare
Atmosphere: 1
Food: 1
Service: 1
Nina Muresan
I tried the chicken philly but btw it had nothing special. I like subway more.
Cindy
It was ok
Atmosphere: 3
Food: 4
Service: 4
Randy Williams
Took me and my wife awhile to find there location. It's inside the mall. A note on the website to let out of town customers that the location is inside the mall @ the food court would be beneficial to everyone. Food was good. Split a large Cheesesteak and fries. Food served hot!
Atmosphere: 2
Food: 5
Service: 4
Recommended dishes: French Fries, Philly Cheesesteak
I wish we had one in conneaut Ohio I'd eat there so much fr
Atmosphere: 5
Food: 5
Service: 5
Latasha Respress
I come here once in a while but when I do , I get the same thing , a chicken California, but for some reason today smh the girls did not put the tomato or pickles like I asked ..
Brenda Davis
They make the best Philly steak and cheese that I've ever had. And their prices are reasonable. It's a treat for me when I go there. Thanks Charley
Pat Larimer
When you order a Philly steak with no mayo, it needs to come with no mayo.
Teague Amsel
Manager wasn't wearing gloves while temping the food and had her phone out practically resting on whoevers sandwich was being worked on im front of her. Disgusting. Avoid at all costs. If this is how the manager is who knows how nasty the employees are.
I was in line waiting to buy an order of boneless wings, there were 2 other customers in front of me which took around 7 minutes to finish their order. When the second person was ordering someone who I could only assume to be the manager or general manager walked over to the register to ask the man behind me in line if he was ordering wings today. He said yes, I assumed the manager was addressing the entire line. so I also tried to say yes because I was as-well trying to order wings. However the person had turned and walked away to put the wings in the fry before I could also chime in. I then proceeded to order a 20pc of boneless, the man behind me also ordered wings however he had ordered a 10pc with fries and some other form of appetizer. I was order number #30 he was #31, I sat and watched as the manager set part of my order aside to finish making #31 and he then proceeded to instruct one of the employees to put extra wings and sauce into #31 while further prolonging my order which was ordered prior to #31. I’ve had prior negative experiences with excessively long wait times, but I don’t think I’ve ever seen an establishment display such blatant and egregious unprofessionalism in my entire life. I’m thoroughly disappointed however, as I’ve been a continuing patron for some time and I don’t think I’d prefer to give anymore money to the establishment after this experience.
Atmosphere: 1
Food: 4
Service: 1
Come see the guy from pawn stars!
Food was tasty, they went above and beyond to make sure my food wasn’t cross contaminated, and were just overall super lovely! Thank you!
Atmosphere: 5
Food: 5
Service: 5
I ordered large chicken Philly I am a regular customer i saw a hair in it again once i found they gave me refund but they did not give refund formy drink manager he is blond well again after I ordered i found little hair in it i was getting late to work i told them to go and make sure please make it clean they didn’t take my attention or anything girls were there was like yea yea thats all the manager is super rude i called store no answer i promise you i will never ever come to this place so disgusting and please start washing your hands and cover hairs sorry to say but i al very disappointed, manager didn’t take action ofcorse what his employees would do
Food: 1
First off, the girl taking orders was not polite and she needs trained better. My mom ordered a meal, she asked if she also wanted a drink and fries. Second, my Dr. Pepper was nasty and had no flavor. They said it was just changed. They did switch it for me. Third, I ordered the Philly cheesesteak meal. Only with the steak and cheese with lettuce. My sandwich was a pathetic sandwich of bread with a splash of meat and lots of lettuce. Oh and the manager didn't have the fries on the tray, we had to ask for them. He also gave a dirty look when we asked for lettuce on the sandwich, it wasn't on there. And when I went back after seeing my pathetic lettuce sandwich, the guy spoke to me like I was a child.
I was also super sick after eating and had to run for a bathroom. I really believe I ended up with food poisoning. Usually I do not write reviews, but due to getting sick, I felt I had to. Never again.
Atmosphere: 1
Food: 1
Service: 1
This sandwich made me so sick at first I was confused because there was barely any meat on it now I can't leave the bathroom.
Atmosphere: 1
Food: 1
Service: 1
They took 31 dollar for an 11 dollar meal and didn’t want to give me the money back one stare
Atmosphere: 1
Food: 1
Service: 1
I tried the chicken philly but btw it had nothing special. I like subway more.
It was ok
Atmosphere: 3
Food: 4
Service: 4
Took me and my wife awhile to find there location. It's inside the mall. A note on the website to let out of town customers that the location is inside the mall @ the food court would be beneficial to everyone. Food was good. Split a large Cheesesteak and fries. Food served hot!
Atmosphere: 2
Food: 5
Service: 4
Recommended dishes: French Fries, Philly Cheesesteak
Restaurantji Recommends
I wish we had one in conneaut Ohio I'd eat there so much fr
Atmosphere: 5
Food: 5
Service: 5
I come here once in a while but when I do , I get the same thing , a chicken California, but for some reason today smh the girls did not put the tomato or pickles like I asked ..
They make the best Philly steak and cheese that I've ever had. And their prices are reasonable. It's a treat for me when I go there. Thanks Charley
When you order a Philly steak with no mayo, it needs to come with no mayo.
Manager wasn't wearing gloves while temping the food and had her phone out practically resting on whoevers sandwich was being worked on im front of her. Disgusting. Avoid at all costs. If this is how the manager is who knows how nasty the employees are.
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