I came into this location on 7/28/25 at approximately 6:46 PM to place an order for myself and my girlfriend. While paying for our meal, I overheard an employee — a larger man with glasses — making inappropriate and unprofessional comments to his coworkers. He said, loud enough for me to hear, “If I didn’t work here, I wouldn’t be eating our food,” followed by an eye roll. His coworkers looked visibly uncomfortable, which only confirmed how inappropriate the comment was.
I felt mocked and judged for simply ordering food. It came across as food-shaming and made me extremely uncomfortable. The timing of his remark — immediately after I paid — felt intentional and mean-spirited. It was completely uncalled for, and there's no excuse for speaking about customers like that within earshot.
I called the store the next morning (7/29/25 around 11:30 AM) and spoke with a manager. While she was polite, her response was dismissive. She brushed it off by saying, “That’s just how he is — he’s bougie,” as if that justified his behavior. It doesn't. That kind of attitude has no place in customer service.
I’ve been a loyal customer at this location for years — well over 100 visits — and I’ve never experienced anything like this. I’m posting this review because I expect this to be addressed seriously. There needs to be accountability, and steps should be taken to ensure no other customer is made to feel humiliated or unwelcome here.
(7/29/25 11:55am) Customer service has compensated (two) free entrees.
Atmosphere: 1
Food: 3
Service: 1
Davin Anderson
The quality of the food was very good - one of the most flavorful meals my family has had at Chipotle in a long time. However, they're highly concerned about portion control - so much so that they were very stingy and we ended up with 1/2 to 2/3 of the typical size dishes.
Atmosphere: 4
Food: 5
Service: 3
Jerad Louzy
One of very few fast food restaurants that it's worth the money excellent food and the employees were very friendly.
Atmosphere: 5
Food: 5
Service: 5
James Leslie
Last 3 times I went here. I had to get double chicken. They been skimping on rice too. It’s $15 for burrito with double chicken. I can go to the bar, order chicken wings and a beer for $15. I won’t be back.
Food: 1
Cheryl Ormsbee
I love to get the bowl. Nice you can get whatever you want on it.
Atmosphere: 5
Food: 5
Service: 5
Savanna Banks
I was in a few days ago was having trouble with my payment an employee I wish I knew her name chased me down in the parking lot after I left and was unable to purchase the food they had already prepared, she gave me the meal for free and told me she would just figure it out … she dosent know it but she made a huge difference for me and my daughter that day I appreciate the kind gesture this is why I will always love and support chipotle!
Atmosphere: 5
Food: 5
Service: 5
Zack anyon
My burrito bowl tastes like poison. Literally. It’s so salty, it burns my tongue.
Atmosphere: 4
Food: 1
Service: 4
Asher James
The smallest chipotle portions ever. $24 for 2 bowls for it to be half full.
Atmosphere: 3
Food: 3
Service: 1
Matthew Litwiz
Great place, amazing food, still complaing about portion size for the price tho that's the only reason im giving 4/5
Atmosphere: 5
Food: 4
Service: 5
Michael Mccloskey
Every time I come in here I have an issue with my order or an employee🤬 Train your employees better with customer service🤬Very rude employees some with no manners 🤬🤬
The one girl who did my order was stingy with the ingredients. Otherwise, the experience was fine.
Atmosphere: 4
Food: 4
Service: 3
Taylor Balogh
The tables are absolutely covered in crumbs (every single one). The coke and diet coke were switched.
Atmosphere: 1
Food: 5
Service: 2
simone white
Employees are always really nice and the food is phenomenal highly recommend
Atmosphere: 5
Food: 5
Service: 5
Siyoung Kim
Like others, I haven’t had the greatest experiences ordering here compared to Peach as of late, but it has noticeably improved for me today. Ingredients stocked up, attentive staff. Got takeout.
Atmosphere: 5
Food: 5
Service: 5
Simon Taylor
I've been visiting the Chipotle on W12st Street in Erie for years, and I've seen the location go downhill YOY. Last night was the worst. The customer service was non-existent. There was trash on the floor and outside. Staff were smoking on a chair outside right next to the patio when people were eating. Trash cans were full, both inside and out. It was just going from worse to worse. I really don't understand what the store manager is doing. It's been like this for months. Chipotle HO, please fix this !!! ASAP
I came into this location on 7/28/25 at approximately 6:46 PM to place an order for myself and my girlfriend. While paying for our meal, I overheard an employee — a larger man with glasses — making inappropriate and unprofessional comments to his coworkers. He said, loud enough for me to hear, “If I didn’t work here, I wouldn’t be eating our food,” followed by an eye roll. His coworkers looked visibly uncomfortable, which only confirmed how inappropriate the comment was.
I felt mocked and judged for simply ordering food. It came across as food-shaming and made me extremely uncomfortable. The timing of his remark — immediately after I paid — felt intentional and mean-spirited. It was completely uncalled for, and there's no excuse for speaking about customers like that within earshot.
I called the store the next morning (7/29/25 around 11:30 AM) and spoke with a manager. While she was polite, her response was dismissive. She brushed it off by saying, “That’s just how he is — he’s bougie,” as if that justified his behavior. It doesn't. That kind of attitude has no place in customer service.
I’ve been a loyal customer at this location for years — well over 100 visits — and I’ve never experienced anything like this. I’m posting this review because I expect this to be addressed seriously. There needs to be accountability, and steps should be taken to ensure no other customer is made to feel humiliated or unwelcome here.
(7/29/25 11:55am) Customer service has compensated (two) free entrees.
Atmosphere: 1
Food: 3
Service: 1
The quality of the food was very good - one of the most flavorful meals my family has had at Chipotle in a long time. However, they're highly concerned about portion control - so much so that they were very stingy and we ended up with 1/2 to 2/3 of the typical size dishes.
Atmosphere: 4
Food: 5
Service: 3
One of very few fast food restaurants that it's worth the money excellent food and the employees were very friendly.
Atmosphere: 5
Food: 5
Service: 5
Last 3 times I went here. I had to get double chicken. They been skimping on rice too. It’s $15 for burrito with double chicken. I can go to the bar, order chicken wings and a beer for $15. I won’t be back.
Food: 1
I love to get the bowl. Nice you can get whatever you want on it.
Atmosphere: 5
Food: 5
Service: 5
I was in a few days ago was having trouble with my payment an employee I wish I knew her name chased me down in the parking lot after I left and was unable to purchase the food they had already prepared, she gave me the meal for free and told me she would just figure it out … she dosent know it but she made a huge difference for me and my daughter that day I appreciate the kind gesture this is why I will always love and support chipotle!
Atmosphere: 5
Food: 5
Service: 5
My burrito bowl tastes like poison. Literally. It’s so salty, it burns my tongue.
Atmosphere: 4
Food: 1
Service: 4
The smallest chipotle portions ever. $24 for 2 bowls for it to be half full.
Atmosphere: 3
Food: 3
Service: 1
Great place, amazing food, still complaing about portion size for the price tho that's the only reason im giving 4/5
Atmosphere: 5
Food: 4
Service: 5
Every time I come in here I have an issue with my order or an employee🤬 Train your employees better with customer service🤬Very rude employees some with no manners 🤬🤬
Restaurantji Recommends
The one girl who did my order was stingy with the ingredients. Otherwise, the experience was fine.
Atmosphere: 4
Food: 4
Service: 3
The tables are absolutely covered in crumbs (every single one). The coke and diet coke were switched.
Atmosphere: 1
Food: 5
Service: 2
Employees are always really nice and the food is phenomenal highly recommend
Atmosphere: 5
Food: 5
Service: 5
Like others, I haven’t had the greatest experiences ordering here compared to Peach as of late, but it has noticeably improved for me today. Ingredients stocked up, attentive staff. Got takeout.
Atmosphere: 5
Food: 5
Service: 5
I've been visiting the Chipotle on W12st Street in Erie for years, and I've seen the location go downhill YOY. Last night was the worst. The customer service was non-existent. There was trash on the floor and outside. Staff were smoking on a chair outside right next to the patio when people were eating. Trash cans were full, both inside and out. It was just going from worse to worse. I really don't understand what the store manager is doing. It's been like this for months. Chipotle HO, please fix this !!! ASAP
Atmosphere: 1
Food: 3
Service: 1
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