I had the shaved steak sandwich. It didn't come with the pickled red onions & Garlic Aioli it was supposed to have. The steak was over cooked & dry. I didn't send it back because it took so long to get our food & we were going to a show. All in all very disappointing. The server never checked back, however the bartender was great. I won't go back.
Evangeline Papadopoulos
It was my first time to Cloud 9. I loved it! I was there for the after finale of the Erie Philharmonic Orchestra and Chorus. The buffet that was set up for the occasion had delicious food. Our waiter was just as friendly as he was professional and knowledgeable.
Dustin Alcorn
Good food & great service. Best wine selection in town. Staff is friendly & knowledgeable. A stones throw from the ball park & a great place to meet before or after a game.
Loyal Schreiber
Very nice, comfortable place with good food and friendly service.
Jay Verno
Very good meal and wine combo!
Kev B
Really enjoyed having dinner here. Great food and service. First time and we will be back again
Tori Colliss
This place is such a gem. It is always immaculately clean (including the restrooms). Knowledgeable, friendly, professional staff. The food is always great. Excellent happy hour. I come here too much.
J Mac
So disappointed. Been there numerous times with no complaints. Tonight, the steak was full of salt. By the time the waitress came back to us, my party was almost done eating so I couldn't reorder. Service was so slow and the place wasn't even near half full.
Shawn Clark
I'm never disappointed when I eat there. Great staff and delicious food.
Elise F.
Food was very good, however, after our large group's bills were processed, we came to find out that our waiter doctored not one, but TWO of our receipts and added a tip to the card when a cash tip was rendered instead. Caused quite a bit of headache when we needed to submit our receipts to our company with different totals on our personal copies than what the waiter added in on his own accord. (To be clear, he falsified some receipts to add a tip when there was none since some of us gave him cash.)
Due to this, we will not be returning nor will we be recommending this restaurant to others.
I hope the restaurant is able to recognize and remediate this situation as we did enjoy the meal. Best of luck to them!
Edit to owner: You DID hear from one of our persons affected and refused to believe that the error was on your employee (- a fair assumption for a manager to defend their employee, I do not fault you for that. ) The second person decided to not reach out due to the lack of intervention in the first case - they just handled it privately when they submitted their copy of the differing receipt for review. As I was not personally affected (I DID in fact leave a tip on my card, not a cash tip), I will not be involving myself further. I hope you are able to resolve the situation.
Erie treasure. Great atmosphere with even better food and service. Can't wait to go back.
Ryan Rubaker
The duck wing appetizer was very tasty wish they had a sweet and sour sauce option for the wings but the but the butter and garlic was really good too. My wife had the chicken pomodori which she enjoyed and I had the Cubano which was good but for my taste there was a bit much mustard which took away from the smoked pork loin flavor. Our server was very nice and quick with our order and always polite. The only thing I could say it the seating was a bit tight just to close quarters for me being next to other tables just felt like we were eating with the other tables.
Atmosphere: 3
Food: 4
Service: 5
Jonah Bebko
Very accommodating to our large group, and waiter was amazing. Disappointing that it's cash-only but food was great.
Very open and lively restaurant, heavily bar focused ?. I ordered the duck wings which were fantastically crisped on the outside and tender on the inside. ???Simply fantastic. However, the pizza was lacking. A very plain sauce, and crust was giving cardboard. ❌?Our waiter was a kind young bearded gentleman. ??
I had the shaved steak sandwich. It didn't come with the pickled red onions & Garlic Aioli it was supposed to have. The steak was over cooked & dry. I didn't send it back because it took so long to get our food & we were going to a show. All in all very disappointing. The server never checked back, however the bartender was great. I won't go back.
It was my first time to Cloud 9. I loved it! I was there for the after finale of the Erie Philharmonic Orchestra and Chorus. The buffet that was set up for the occasion had delicious food. Our waiter was just as friendly as he was professional and knowledgeable.
Good food & great service. Best wine selection in town. Staff is friendly & knowledgeable. A stones throw from the ball park & a great place to meet before or after a game.
Very nice, comfortable place with good food and friendly service.
Very good meal and wine combo!
Really enjoyed having dinner here. Great food and service. First time and we will be back again
This place is such a gem. It is always immaculately clean (including the restrooms). Knowledgeable, friendly, professional staff. The food is always great. Excellent happy hour. I come here too much.
So disappointed. Been there numerous times with no complaints. Tonight, the steak was full of salt. By the time the waitress came back to us, my party was almost done eating so I couldn't reorder. Service was so slow and the place wasn't even near half full.
I'm never disappointed when I eat there. Great staff and delicious food.
Food was very good, however, after our large group's bills were processed, we came to find out that our waiter doctored not one, but TWO of our receipts and added a tip to the card when a cash tip was rendered instead.
Caused quite a bit of headache when we needed to submit our receipts to our company with different totals on our personal copies than what the waiter added in on his own accord. (To be clear, he falsified some receipts to add a tip when there was none since some of us gave him cash.)
Due to this, we will not be returning nor will we be recommending this restaurant to others.
I hope the restaurant is able to recognize and remediate this situation as we did enjoy the meal. Best of luck to them!
Edit to owner:
You DID hear from one of our persons affected and refused to believe that the error was on your employee (- a fair assumption for a manager to defend their employee, I do not fault you for that. ) The second person decided to not reach out due to the lack of intervention in the first case - they just handled it privately when they submitted their copy of the differing receipt for review. As I was not personally affected (I DID in fact leave a tip on my card, not a cash tip), I will not be involving myself further. I hope you are able to resolve the situation.
Again, best of luck!
Restaurantji Recommends
Love this place and their choice of wines.
Erie treasure. Great atmosphere with even better food and service. Can't wait to go back.
The duck wing appetizer was very tasty wish they had a sweet and sour sauce option for the wings but the but the butter and garlic was really good too. My wife had the chicken pomodori which she enjoyed and I had the Cubano which was good but for my taste there was a bit much mustard which took away from the smoked pork loin flavor. Our server was very nice and quick with our order and always polite. The only thing I could say it the seating was a bit tight just to close quarters for me being next to other tables just felt like we were eating with the other tables.
Atmosphere: 3
Food: 4
Service: 5
Very accommodating to our large group, and waiter was amazing. Disappointing that it's cash-only but food was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoked Pork Poutine, Onion Soup, Duck Wings
Very open and lively restaurant, heavily bar focused ?. I ordered the duck wings which were fantastically crisped on the outside and tender on the inside. ???Simply fantastic. However, the pizza was lacking. A very plain sauce, and crust was giving cardboard. ❌?Our waiter was a kind young bearded gentleman. ??
Atmosphere: 3
Food: 4
Service: 4
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