Jersey Mike's Subs in Erie

“When I unwrapped the Italian sub I ordered I thought it was just bread. Could hardly see any of the meat lettuce or tomatoes on it. May have been a one time mistake, but I’ll not pay the price again to find out.
Service was pretty bad, seemed that I was a bother to them.“

“The subs they offer are awesome. The bread is soft and fresh, but never got soggy. The ingredients used were fresh and full of flavor. I do wish they had more to offer in topping and foods, but if what you do is that good I guess it doesn't make much sense. We actually intentionally drove over an hour to try this. It was worth the trip.“

“Hannah, I enjoyed watching you craft my subs. I was able to pick up on a few things by watching you, as a previous GM/ RGM of a few establishments. First of all you ARE management. I knew before I asked you. The young man you were working with, (11/3 around 11am)although his shirt matched yours, he was unremarkable. He seemed to struggle with being motivated. He allowed food to cook on the grill and then went to the restroom. I hope he was okay. I know it can be difficult to work when one isn’t okay.
You, made many orders, simultaneously. You moved efficiently and with precision. I can tell you were waiting for the proper time to offer coaching, as You remained focused on the customer. You disengaged with the lackadaisical worker as silence is deadly. I have been in your position. Honestly, I wanted to go back, wash up, and clock in to help you, as I was watching the situation unfold! You were killing it all by yourself!
If I could offer feedback…. Smile and welcome each customer as they arrive, even if you are busy. Let the customer know you’re finishing up with another order. I knew what was going on by the “slip” laying on the counter what you were doing. I was not offended. Another customer, on the other hand, may feel ignored. Other than that, the restaurant was clean, the music was perfect, and I was so thankful for the Celsius!!!“