No green tea, baguette was very hard, and no sesame seeds on the Asian chicken salad. Disappointed as this is a favorite restaurant of mine.
Alex Smith
Best option of the paneras in the city. ☺️
Atmosphere: 5
Food: 5
Service: 5
Noah Pratt
This is the best Panera in erie. Food seems to be made to order here, as opposed to other locations where it tastes like the food has been sitting for a while. Don't waste your time at other locations. This is where you want to go.
Atmosphere: 4
Food: 5
Service: 5
Anamika Sharma
Went for brunch. They had options for me being a vegetarian. Tried their garden caprese and Mediterranean sandwich along side their creamy tomato soup. Everything was good! The sandwiches which I thought would be dry were perfect. Customer service was exceptional. The lady helping us added a fountain drink which I did not want and I'm sure she had asked and I just must have said yes yes but she kindly refunded it for me since I did not want it.
Atmosphere: 4
Food: 5
Service: 5
Chelsea McQuaid
My food was improperly packed leaked all over my coat, leaked all over my car. Was also incomplete and when I went back to retrieve my missing item I asked to speak with the manager and discuss the situation was told I didn't need to speak to a manager. $60 for family of four dinner that is spilled and missing items and customers are told that they don't need to complain to anyone. Good to know Panera
Atmosphere: 1
Food: 3
Service: 1
Trisha Koppes
I used to love Paneras, but the food quality has plummeted. My husband and I ordered potato soup and a Greek salad...the potato soup was a watery disgusting mess with hardly any potatoes in it and every tomato in the salad was rotten...Paneras has lost two customers.
Dominique Speed
When I went to order they said they stop serving a new menu item.the mananger didn't suggest nothing close to what I wanted just sat their looking at me. I've worked fast food before but that was horrible service.will not be going back.
Service: 1
Lilly
cookies are bomb diggity
Atmosphere: 5
Food: 5
Service: 5
Peter Guz
This one is very nice and clean. Definitely worth to stop by for either breakfast or lunch.
Atmosphere: 4
Food: 5
Service: 5
Dave
Order was slow and had to ask staff again after waiting for them to complete the order. If I order again, I will open the bag and ensure my apple doesn't have a large brown spot.
Order was slow and had to ask staff again after waiting for them to complete the order. If I order again, I will open the bag and ensure my apple doesn't have a large brown spot.
Atmosphere: 3
Food: 3
Service: 3
Julia Chandler
This was a quick pick up to picnic on the beach ?. The hosts were great, so fast and this sandwich is one of the best I've had in a long time! It is super filled with hummus ? Also it came with a humongous pickle and chips ✌️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup
Sharve Jones
The General Manager Erin is the most unprofessional individual I have encountered in many years. I expressed my concern for the safety of my minor son in the workplace to which she replied, "If he doesn't work tonight, he will not have a job". I explained that because of these concerns, he would not be returning to work to which she replied with laughter over the phone. She shared that she, too, is a parent and would not handle the situation as I had chosen to. Very cold and very condescending. Be very leary of allowing your children to work under her management.
Stormfury
After 9 hours in the car, the last thing I wanted to do was drive my Panera online order back to the store because they gave me someone else’s. That wasn’t what made me a never again customer. The manager’s flippant attitude. I told him I was giving him A chance to win back my business, but he said he couldn’t do anything, our order thankfully was still sitting on the shelf, but the fact we had to pay a delivery fee and a tip for the wrong order doesn’t sit well. I asked, “nothing you can do” he said no again. So I told him he hadn’t won my business back, his response “that’s ok!” What.? I proceeded to walk out saying you’ve just lost a customer and again his response “ that’s ok” guess we really are insignificant to their success, so much for serving the customer. He could have offered a soda, cookie or SOMETHING for our troubles, but instead they apparently have more business than they need.
Food: 4
Service: 1
Shanna Fetterolf
Dietary restrictions: They are great with telling me what items and dressings contain lactose.
No green tea, baguette was very hard, and no sesame seeds on the Asian chicken salad. Disappointed as this is a favorite restaurant of mine.
Best option of the paneras in the city. ☺️
Atmosphere: 5
Food: 5
Service: 5
This is the best Panera in erie. Food seems to be made to order here, as opposed to other locations where it tastes like the food has been sitting for a while. Don't waste your time at other locations. This is where you want to go.
Atmosphere: 4
Food: 5
Service: 5
Went for brunch. They had options for me being a vegetarian. Tried their garden caprese and Mediterranean sandwich along side their creamy tomato soup. Everything was good! The sandwiches which I thought would be dry were perfect. Customer service was exceptional. The lady helping us added a fountain drink which I did not want and I'm sure she had asked and I just must have said yes yes but she kindly refunded it for me since I did not want it.
Atmosphere: 4
Food: 5
Service: 5
My food was improperly packed leaked all over my coat, leaked all over my car. Was also incomplete and when I went back to retrieve my missing item I asked to speak with the manager and discuss the situation was told I didn't need to speak to a manager. $60 for family of four dinner that is spilled and missing items and customers are told that they don't need to complain to anyone. Good to know Panera
Atmosphere: 1
Food: 3
Service: 1
I used to love Paneras, but the food quality has plummeted. My husband and I ordered potato soup and a Greek salad...the potato soup was a watery disgusting mess with hardly any potatoes in it and every tomato in the salad was rotten...Paneras has lost two customers.
When I went to order they said they stop serving a new menu item.the mananger didn't suggest nothing close to what I wanted just sat their looking at me. I've worked fast food before but that was horrible service.will not be going back.
Service: 1
cookies are bomb diggity
Atmosphere: 5
Food: 5
Service: 5
This one is very nice and clean. Definitely worth to stop by for either breakfast or lunch.
Atmosphere: 4
Food: 5
Service: 5
Order was slow and had to ask staff again after waiting for them to complete the order. If I order again, I will open the bag and ensure my apple doesn't have a large brown spot.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Order was slow and had to ask staff again after waiting for them to complete the order. If I order again, I will open the bag and ensure my apple doesn't have a large brown spot.
Atmosphere: 3
Food: 3
Service: 3
This was a quick pick up to picnic on the beach ?. The hosts were great, so fast and this sandwich is one of the best I've had in a long time! It is super filled with hummus ? Also it came with a humongous pickle and chips ✌️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup
The General Manager Erin is the most unprofessional individual I have encountered in many years. I expressed my concern for the safety of my minor son in the workplace to which she replied, "If he doesn't work tonight, he will not have a job". I explained that because of these concerns, he would not be returning to work to which she replied with laughter over the phone. She shared that she, too, is a parent and would not handle the situation as I had chosen to. Very cold and very condescending. Be very leary of allowing your children to work under her management.
After 9 hours in the car, the last thing I wanted to do was drive my Panera online order back to the store because they gave me someone else’s. That wasn’t what made me a never again customer. The manager’s flippant attitude. I told him I was giving him A chance to win back my business, but he said he couldn’t do anything, our order thankfully was still sitting on the shelf, but the fact we had to pay a delivery fee and a tip for the wrong order doesn’t sit well. I asked, “nothing you can do” he said no again. So I told him he hadn’t won my business back, his response “that’s ok!” What.? I proceeded to walk out saying you’ve just lost a customer and again his response “ that’s ok” guess we really are insignificant to their success, so much for serving the customer. He could have offered a soda, cookie or SOMETHING for our troubles, but instead they apparently have more business than they need.
Food: 4
Service: 1
Dietary restrictions: They are great with telling me what items and dressings contain lactose.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pecan Braid, Strawberry Poppyseed Chicken Salad, Cinnamon Crunch Bagel
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