My family isn't picky with pizza, but not including all the toppings ordered or explaining that your location ran out of bacon or minced garlic was rude! I appreciate the free pizza since it was the second order in a row they screwed up, but I won't ever be back at the Peninsula Drive location - and not likely to another Pizza Hut. I'll be ordering from local restaurants because they're better (food quality and portions) and less expensive for specialty pizzas.
Atmosphere: 4
Food: 3
Service: 3
Gary Schaack
The pizza was not only under-cooked, by a long shot, but it was so badly cut i could not pull any slice apart. After 30 some years of eating pizza hut pizza, I am very disappointed. I always thought you guys were top of the line, you know, best in class. Before this i have never had a bad pizza. This was disgusting.
Parking: I have been at this place before, however this was a delivery.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Breadsticks, Salad Bar
Mary D.
What a GREAT Pizza Hut! This place is VERY clean, everything is new, and the customer service was awesome! Andrew was our server and he was attentive, polite, and very quick. It was a cold, snowy night and he directed me to the warmest table. Our food was delicious, came out piping hot! It was a really great experience and we will be back soon! Thanks!
Mike B
Tried to order from app, app needed update. 20 minutes later, tried again. App looks cool, still non functional. Website order was difficult but worked, kept forcing me back fo broken app. Ordered pizza, was quoted 25-30 minutes. 35 minutes later no movement on order tracker. At the hour mark I received a notification that my order was passed to door dash, odd no mention of that before. An hour and 10 minutes in my dasher was waiting for pizza. Hour and 30 minute mark he left the store and came directly to my house. Verified with door dash. He presented me with a cold pizza. Clearly not his fault. Just a suggestion, instead of constantly making the apps look better, focus on making it WORK and there is no excuse for the cold pizza I received. I hate leaving negative reviews, check my history. Sadly there was no silver lining to this one for PizzaHut. Door dash dude was cool tho
Atmosphere: 1
Food: 1
Service: 1
Angel Scott
Super pleasantly surprised by this location in Erie! Have been let down at other Hut’s but this was nice. The inside of this place is really cute because it has a lot of old school throwback decor. “Book It” even gets referenced and they were playing all the 00’s jams. Millennial dream.
The service was awesome and was thankful for how attentive our server/owner was for my family and I. Friendly and fast service you can’t beat it.
The hand tossed pizza dough was so good but the cheese wasn’t the best quality. The breadsticks were soft and hot and that made up for the weird cheese.
Awesome staff, awesome food. We love this location!
Brian Tenney
Great pizza. Tina our server was the best!
Tina Kleckner
As soon as my family and I got inside the employee at the counter greeted us and asked our seating preferences she then showed us to our seat and named off a few different beverage options then brought back our drinks and took our order she then brought our pizza's to our table which WAS MADE EXACTLY HOW I WANTED!! OUR WAITER WAS ONE OF THE NICEST FRIENDLY AND ON TOP OF THING'S THAT WE'VE HAD IN A WHILE ? SHE TOOK HER TIME TO ENSURE THAT SHE GOT OUR ORDER CORRECT BEFORE WALKING AWAY SHE EVEN STOOD AT MY TABLE AND COLORED W/MY DAUGHTER ON THE COLORING SHEET SHE GAVE US WHEN SEATED IK ITS JUST PIZZA HUT AND NOT A GOURMET RESTAURANT BUT SHE GAVE US THAT KIND OF SERVICE SHE GAVE US THE WORLD NEEDS MORE SERVERS LIKE HER.
Atmosphere: 5
Food: 5
Service: 5
Joseph Gribus
Pizza was great and the servers and manager were wonderful!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Nick Sliwa
This was a very bad experience we asked for a stuffed crust and salads and they said ok and went away but came back and said they had none of it. They said this then Someone else got a salad. The server was clumsy and had no idea what he was doing. When they said they didn’t have stuffed crust we asked for a pan pizza with onions on half of it with extra chess on all of it. This pizza came over with a full pepperoni pizza. So then we had to wait another 20 min for pizza and he said he would give a discount which was the only good thing about this. There cinnamon sticks were really buttery and had no cinnamon. Also the waiter was giving me a death eye every 5 minutes and we had to see him running around and stressing about everything. Overall this was a horrible experience I recommend going to five guys next door instead.
Pizza was barely cooked, had to come home and throw it back in the oven. Asking for plates was like asking for a kidney. These young kids in the workforce need A LOT of training on basic communication and social skills.
Atmosphere: 3
Food: 2
Service: 2
Jodi Shay
I placed an online order via the app for curbside carry out. I really wanted a personal pan pizza, but the app said that they were out of those crusts. It redirected me to a medium pizza in order to get the pan crust, which, of course, costs $15 more.
When I arrived, the app showed my pizza as ready, but when I called to let them know I was there, I was told that my pizza wasn’t ready and would be brought out when it was done. 20 minutes later, I went into the restaurant to see why my pizza still hasn’t been given to me only to discover that it had been ready all along. I understand that there was only one person working the front, but there was only one table being served in the restaurant, and if she knew she couldn’t bring it out, she should have told me that when I called.
When I finally got my pizza, the crust was greasy and under-baked. Parts of the crust in the center of the pizza were almost raw. I remember the pan crust as being crispy, but this was more like a soggy hand-tossed crust. Perhaps this is why I haven’t had Pizza Hut in years and just mis-remembered, but I was very disappointed that I had to pay almost $20 for the reminder.
Food: 2
Service: 1
Donald Malina
Everything is great as I always loved Pizza Hut. I don’t know if it’s just the Pizza Hut on peninsula Drive or all of them but I don’t want to be on the phone ordering for 15 mins. Im normally on my lunch break and Im trying to get in and out. I spend 15 mins ordering, 5 mins driving and 10 mins eating and doing whatever else it is i need to do. Just take my order and say Good Bye Please.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
amber pearce
I really liked this one the guy at the counter was so nice and quick with my order
My family isn't picky with pizza, but not including all the toppings ordered or explaining that your location ran out of bacon or minced garlic was rude! I appreciate the free pizza since it was the second order in a row they screwed up, but I won't ever be back at the Peninsula Drive location - and not likely to another Pizza Hut. I'll be ordering from local restaurants because they're better (food quality and portions) and less expensive for specialty pizzas.
Atmosphere: 4
Food: 3
Service: 3
The pizza was not only under-cooked, by a long shot, but it was so badly cut i could not pull any slice apart. After 30 some years of eating pizza hut pizza, I am very disappointed. I always thought you guys were top of the line, you know, best in class. Before this i have never had a bad pizza. This was disgusting.
Parking: I have been at this place before, however this was a delivery.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Breadsticks, Salad Bar
What a GREAT Pizza Hut! This place is VERY clean, everything is new, and the customer service was awesome! Andrew was our server and he was attentive, polite, and very quick. It was a cold, snowy night and he directed me to the warmest table. Our food was delicious, came out piping hot! It was a really great experience and we will be back soon! Thanks!
Tried to order from app, app needed update. 20 minutes later, tried again. App looks cool, still non functional. Website order was difficult but worked, kept forcing me back fo broken app. Ordered pizza, was quoted 25-30 minutes. 35 minutes later no movement on order tracker. At the hour mark I received a notification that my order was passed to door dash, odd no mention of that before. An hour and 10 minutes in my dasher was waiting for pizza. Hour and 30 minute mark he left the store and came directly to my house. Verified with door dash. He presented me with a cold pizza. Clearly not his fault. Just a suggestion, instead of constantly making the apps look better, focus on making it WORK and there is no excuse for the cold pizza I received. I hate leaving negative reviews, check my history.
Sadly there was no silver lining to this one for PizzaHut. Door dash dude was cool tho
Atmosphere: 1
Food: 1
Service: 1
Super pleasantly surprised by this location in Erie! Have been let down at other Hut’s but this was nice. The inside of this place is really cute because it has a lot of old school throwback decor. “Book It” even gets referenced and they were playing all the 00’s jams. Millennial dream.
The service was awesome and was thankful for how attentive our server/owner was for my family and I. Friendly and fast service you can’t beat it.
The hand tossed pizza dough was so good but the cheese wasn’t the best quality. The breadsticks were soft and hot and that made up for the weird cheese.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Hut, Salad Dressing, Breadsticks
Awesome staff, awesome food. We love this location!
Great pizza. Tina our server was the best!
As soon as my family and I got inside the employee at the counter greeted us and asked our seating preferences she then showed us to our seat and named off a few different beverage options then brought back our drinks and took our order she then brought our pizza's to our table which WAS MADE EXACTLY HOW I WANTED!! OUR WAITER WAS ONE OF THE NICEST FRIENDLY AND ON TOP OF THING'S THAT WE'VE HAD IN A WHILE ? SHE TOOK HER TIME TO ENSURE THAT SHE GOT OUR ORDER CORRECT BEFORE WALKING AWAY SHE EVEN STOOD AT MY TABLE AND COLORED W/MY DAUGHTER ON THE COLORING SHEET SHE GAVE US WHEN SEATED IK ITS JUST PIZZA HUT AND NOT A GOURMET RESTAURANT BUT SHE GAVE US THAT KIND OF SERVICE SHE GAVE US THE WORLD NEEDS MORE SERVERS LIKE HER.
Atmosphere: 5
Food: 5
Service: 5
Pizza was great and the servers and manager were wonderful!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
This was a very bad experience we asked for a stuffed crust and salads and they said ok and went away but came back and said they had none of it. They said this then Someone else got a salad. The server was clumsy and had no idea what he was doing. When they said they didn’t have stuffed crust we asked for a pan pizza with onions on half of it with extra chess on all of it. This pizza came over with a full pepperoni pizza. So then we had to wait another 20 min for pizza and he said he would give a discount which was the only good thing about this. There cinnamon sticks were really buttery and had no cinnamon. Also the waiter was giving me a death eye every 5 minutes and we had to see him running around and stressing about everything. Overall this was a horrible experience I recommend going to five guys next door instead.
Atmosphere: 3
Food: 2
Service: 1
Restaurantji Recommends
Great customer service and very attentive staff!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Breadsticks
Pizza was barely cooked, had to come home and throw it back in the oven. Asking for plates was like asking for a kidney. These young kids in the workforce need A LOT of training on basic communication and social skills.
Atmosphere: 3
Food: 2
Service: 2
I placed an online order via the app for curbside carry out. I really wanted a personal pan pizza, but the app said that they were out of those crusts. It redirected me to a medium pizza in order to get the pan crust, which, of course, costs $15 more.
When I arrived, the app showed my pizza as ready, but when I called to let them know I was there, I was told that my pizza wasn’t ready and would be brought out when it was done. 20 minutes later, I went into the restaurant to see why my pizza still hasn’t been given to me only to discover that it had been ready all along. I understand that there was only one person working the front, but there was only one table being served in the restaurant, and if she knew she couldn’t bring it out, she should have told me that when I called.
When I finally got my pizza, the crust was greasy and under-baked. Parts of the crust in the center of the pizza were almost raw. I remember the pan crust as being crispy, but this was more like a soggy hand-tossed crust. Perhaps this is why I haven’t had Pizza Hut in years and just mis-remembered, but I was very disappointed that I had to pay almost $20 for the reminder.
Food: 2
Service: 1
Everything is great as I always loved Pizza Hut. I don’t know if it’s just the Pizza Hut on peninsula Drive or all of them but I don’t want to be on the phone ordering for 15 mins. Im normally on my lunch break and Im trying to get in and out. I spend 15 mins ordering, 5 mins driving and 10 mins eating and doing whatever else it is i need to do. Just take my order and say Good Bye Please.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
I really liked this one the guy at the counter was so nice and quick with my order
Atmosphere: 5
Food: 5
Service: 5
Loading...