Best coffee ever... customer service is the BEST!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Apple Fritter
Gonzalo Guerreros
I arrived at the store to get coffer and donuts for my girlfriend and I; we were patiently waiting for the order after we had paid and my girlfriend decided to hug me. The waiting time was less than 5 minutes and within those minutes someone (which later we confirmed it is Store Manager Sarah) yelled, and I repeat, yelled "go outside with your PDA" and everybody working there started laughing. At the beginning, we didn't get it, nor did we know what PDA means but their laughs, stares and talking made it clear that the yell was meant for us. I asked the cashier that was preparing the order about PDA and she stated that is "Public Demonstration of Affectation". I was really shocked and upset, never in my life have I received such a bad treatment and being laughed at for such a non-sense. I requested a supervisor to place a formal complaint and that's when I realized it was the manager that was yelling, laughing and basically kicking us, the customers, out. For full disclaimer, the hug , between my partner and I, did not include any sort of sexual content or inappropriate touching or anything like that. Probably the manager doesn't have a family or a nice life in which she can hug someone, but is that how Tim Horton's treat customers? I was really shocked, disappointed and I haven't come back to that location ever since. I don't recommend anybody goes there either, culture is reflected in front line employees and if they are allowed to do such a thing, I don't want to be part of it.
Atmosphere: 1
Food: 1
Service: 1
Rebecca Arnold
All the employees are amazing at this location.
Atmosphere: 5
Food: 5
Service: 5
Damenica Hinkle
iced capps were dark and already melted when they were given to me. but since I was driving, I wasn't able to try them and call until I was halfway home. they refused to refund me and will only replace 1 of their mess ups since I'm not handing them the bad ones.
Atmosphere: 1
Food: 1
Service: 1
Tim Farley
One of the better Tim Hortons in Erie the employees are very friendly and polite.
Atmosphere: 4
Food: 4
Service: 4
Christopher Burkett
I had not been to a Tim Hortons in awhile, however this location was always my favorite. Upon entering the restaurant, it was found to be very clean, and bright. I was immediately greeted by an employee, with a great personality, and smile! After placing my order, two other employees also approached, and offered assistance. My wait time was minimal, and my food, and coffee were excellent! Could not have been happier, with anything. Highly recommended location.
Atmosphere: 5
Food: 5
Service: 5
Haley Sankey
Ordered a decaffeinated iced coffee and a decaffeinated coffee with one ice cube. Neither of us got what we ordered. Waited 10 mins for 2 coffees that were wrong. Disappointing ?
Atmosphere: 2
Service: 2
Sharon Holmstrom
I love getting Tim's every weekend. This time I went to different location because we were on that side of town. Very disappointed! I was asked to repeat my order 3 times, which I did without a problem. 5 sandwiches, 2 donuts, 3 ice caps. Every sandwich was wrong. I had to remind her about the ice caps and no donuts! We didn't know about the sandwiches or donuts until we got home. Had to scrape egg of sandwiches that I specifically said "no egg". The employees were friendly but not very conscientious. We will stick with our regular tim hortons from now on.
Atmosphere: 2
Food: 1
Service: 2
Parker Reams
The sandwich I ordered didn't come up on the screen so I politely asked if she got my sandwich order. SARAH was beyond rude and snapped at me. I pulled up to get my order and could hear her in the background saying "people think I don't know how to do my job" can someone please tell SARAH that part of her job is NOT ruining the customers morning. SO incredibly rude.
Our food and drinks were good. We went in the lobby to order, and the service was good.
Atmosphere: 5
Food: 5
Service: 5
Julia Bowersox
I ordered a chicken panini and a iced cap supreme on doordash today. The ice Capp was really good as usual. My chicken panini came with just chicken and cheese on it, I was under the impression it would have onion and spinach on it from the description on the app.
Food: 1
Service: 3
Walt Schoenly
Okay, but nothing special. Donuts seem to be losing weight, hopefully they'll be okay. :-)
Atmosphere: 3
Food: 3
Service: 3
Rob Pulliam
The lady working the drive thru at 5am on Sun June 18 2023 was extremely rude for no reason at all. If you don't enjoy your job you should find a new one!!
Service: 1
Melissa Durick
My first time seeing a Tim Hortons. Food was amazing and the coffee good. The line was so long here but it went fast.
Nice workers, great food, great atmosphere
Best coffee ever... customer service is the BEST!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Apple Fritter
I arrived at the store to get coffer and donuts for my girlfriend and I; we were patiently waiting for the order after we had paid and my girlfriend decided to hug me. The waiting time was less than 5 minutes and within those minutes someone (which later we confirmed it is Store Manager Sarah) yelled, and I repeat, yelled "go outside with your PDA" and everybody working there started laughing. At the beginning, we didn't get it, nor did we know what PDA means but their laughs, stares and talking made it clear that the yell was meant for us. I asked the cashier that was preparing the order about PDA and she stated that is "Public Demonstration of Affectation". I was really shocked and upset, never in my life have I received such a bad treatment and being laughed at for such a non-sense. I requested a supervisor to place a formal complaint and that's when I realized it was the manager that was yelling, laughing and basically kicking us, the customers, out. For full disclaimer, the hug , between my partner and I, did not include any sort of sexual content or inappropriate touching or anything like that. Probably the manager doesn't have a family or a nice life in which she can hug someone, but is that how Tim Horton's treat customers? I was really shocked, disappointed and I haven't come back to that location ever since. I don't recommend anybody goes there either, culture is reflected in front line employees and if they are allowed to do such a thing, I don't want to be part of it.
Atmosphere: 1
Food: 1
Service: 1
All the employees are amazing at this location.
Atmosphere: 5
Food: 5
Service: 5
iced capps were dark and already melted when they were given to me. but since I was driving, I wasn't able to try them and call until I was halfway home. they refused to refund me and will only replace 1 of their mess ups since I'm not handing them the bad ones.
Atmosphere: 1
Food: 1
Service: 1
One of the better Tim Hortons in Erie the employees are very friendly and polite.
Atmosphere: 4
Food: 4
Service: 4
I had not been to a Tim Hortons in awhile, however this location was always my favorite. Upon entering the restaurant, it was found to be very clean, and bright. I was immediately greeted by an employee, with a great personality, and smile! After placing my order, two other employees also approached, and offered assistance. My wait time was minimal, and my food, and coffee were excellent! Could not have been happier, with anything. Highly recommended location.
Atmosphere: 5
Food: 5
Service: 5
Ordered a decaffeinated iced coffee and a decaffeinated coffee with one ice cube. Neither of us got what we ordered. Waited 10 mins for 2 coffees that were wrong. Disappointing ?
Atmosphere: 2
Service: 2
I love getting Tim's every weekend. This time I went to different location because we were on that side of town. Very disappointed! I was asked to repeat my order 3 times, which I did without a problem. 5 sandwiches, 2 donuts, 3 ice caps. Every sandwich was wrong. I had to remind her about the ice caps and no donuts! We didn't know about the sandwiches or donuts until we got home. Had to scrape egg of sandwiches that I specifically said "no egg". The employees were friendly but not very conscientious. We will stick with our regular tim hortons from now on.
Atmosphere: 2
Food: 1
Service: 2
The sandwich I ordered didn't come up on the screen so I politely asked if she got my sandwich order. SARAH was beyond rude and snapped at me. I pulled up to get my order and could hear her in the background saying "people think I don't know how to do my job" can someone please tell SARAH that part of her job is NOT ruining the customers morning. SO incredibly rude.
Service: 1
Restaurantji Recommends
Our food and drinks were good. We went in the lobby to order, and the service was good.
Atmosphere: 5
Food: 5
Service: 5
I ordered a chicken panini and a iced cap supreme on doordash today. The ice Capp was really good as usual. My chicken panini came with just chicken and cheese on it, I was under the impression it would have onion and spinach on it from the description on the app.
Food: 1
Service: 3
Okay, but nothing special. Donuts seem to be losing weight, hopefully they'll be okay. :-)
Atmosphere: 3
Food: 3
Service: 3
The lady working the drive thru at 5am on Sun June 18 2023 was extremely rude for no reason at all. If you don't enjoy your job you should find a new one!!
Service: 1
My first time seeing a Tim Hortons. Food was amazing and the coffee good. The line was so long here but it went fast.
Atmosphere: 5
Food: 5
Service: 5