Philly Pretzel Factory

Arrived to pick up my party tray and they had not started it yet. I didn’t mind waiting because I was looking forward to hot pretzels. Unfortunately, I arrived at my destination and discovered that the cheesesteak pretzels were lukewarm,doughy, and sticky ( not fully cooked). I called, figuring they could make some for me that were fully cooked, and I could drive back to exchange. No one answered the phone and no one called back when I left a voicemail, even though it is hours from closing time. I’m really upset I spent $90 for a tray that I’m not comfortable serving my team. I’m on a soccer field and have no way to heat them up.

Pretty sure I got yesterday's pretzels. Rivets were hard and I ordered just an hour after they opened for the day. The cheesesteak filled pretzels were cold and so salty it was still too salty after rubbing the salt off, and I normally love a lot of salt.

Food: 1

They were late for our order, but gave us pretzels while we waited.

FLASE ADVERTISING!!! It says philly soft pretzel but the green mascot made me a philly HARD pretzel. Food is good tho

Atmosphere: 5

Food: 5

Service: 5

The employees are rude. The manger after cleaning and touching everything went over and grabbed food without washing her hands no gloves nothing right in front of customers if she does that in front of people scared to know what she does when customers are not watching. ? don’t waste your time or money at this location.

The pretzels were okay but the staff there is just rude. Go to the Collegeville one they are much nicer there and have better prices.

Atmosphere: 1

Food: 3

Service: 1

Don't waste your time!

There is nothing special about this place. Such a waste of

Atmosphere: 4

Food: 3

Service: 3

I arrived just 10 minutes before closing hoping to find some pretzels to take to my son and daughter-in-law who live out of state. Not only did I find pretzels, but I also found a manager, Destiney, and another employee, Marissa who were cheerful and went above and beyond with service!! Even though it was almost time to close, they took time to answer my questions. I didn’t feel rushed at all. Their friendliness and kindness were much appreciated!

Rock hard pretzels, cold not warm at all and no salt on them.

Rock hard pretzels, they also do not honor military discounts. Ive watched firt hand how the manger with no hair picked up pretzels off the floor and used them. This place is disgusting

DON'T TIP OWERS TAKE THE TIPS AND CALL IT A BONUS AND GIVE IT TO THIER FAMILY MEMBERS. THE PRETZELS IN THE DISPLAY ARE CALLED DECORATIONS. ROCK HARD AND LEFT IN FOR HOURS.

The black "man" that said he's the owner is very nasty, sold a deplorable inedible product...refused to give my money back and said I wasn't allowed to throw the bad pretzels away in the store...(which i did anyway) awaful, unprofessional person, business and product. Such a waste of a store front and a true stain on pretzel factory name.. I'll be sure to let everyone know go elsewhere.

Prezels left out for hours, terrible service workers seem like they don’t want to be there, overpriced and i can tell the workers who work there do not want to be there. pretzels dropped on the floor STILL being used, dirty dough, hair in dips it’s a disaster. if you are buying pretzels go to the next closest location not this one.

I love the Pretzels and when I got to this store they have what I want with No waiting. Everyone is happy and willing to wait on you . That's a plus and that is what this franchise needs . Great people, great product