I placed an order through DoorDash and the poor driver was waiting at this location for at least 25 minutes for the order. I received the order and it was missing 2 drinks. The bag was sealed so I know it wasn't the driver's fault. Every time I order from this location the order is missing things. The food was cold as usual. It's terrible.
Food: 1
Service: 1
David Lopes
Extremely frustrating experience. This McDonald’s refuses to properly use the mobile app and cancels orders even though breakfast hours aren’t over yet. What’s the point of offering mobile ordering if staff won’t honor it or communicate what’s actually available?
I placed my order within the breakfast window, only to have it cancelled with no explanation. No heads-up, no alternative offered—just wasted time. This feels like poor management and a complete disregard for customer convenience.
If you don’t want to support mobile orders or can’t handle breakfast through the posted hours, then don’t advertise it. Until this location gets its act together, I’d recommend going elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Samantha Maconeghy
The manager was disrespectful. They messed up my order and the manager threw a mcflurry at me because they messed up. He was really disrespectful. I had to go in the bathroom and clean myself off.
Atmosphere: 3
Food: 3
Service: 1
Denise Coremin
They are the slowest!!!!! 35 minutes wait for food.
Service: 1
Melanie Reed
Thank you to the staff on 7/24/25 about 9:30 pm in their courtesy, in taking orders and delivery of 40 players and coaches of West Scranton Football team. Job well done in an hour and taking other costomer orders too. Thank you
Atmosphere: 5
Food: 5
Service: 5
Tamela Nelsen
Fast food costs too much today
Atmosphere: 3
Food: 4
Service: 5
Alli Spears
Service can be slow and your food may be a bit.. messy, but my orders are always correct at least, and it does seem like everyone is trying to make the best of a bad situation here. Fine if you just need a fast food fix or a low-stakes meal.
Atmosphere: 3
Food: 3
Service: 3
Shining Rubi
This McDonald's needs more help. As well as being trained to make the food right. Because I was just there the other day. And so many people had to go back up to the counter because their food is messed up.
Atmosphere: 3
Food: 3
Service: 3
pmongii
No pickles and guess what I got. Can you read directions?
Atmosphere: 1
Food: 1
Service: 1
Kenny Toth
Used drive thru food fresh and tasty ,fries were fresh and no complaints with service
Employees played “not home” When I went to pick up my order shortly past midnight. 1210 to be exact I ordered ahead on the mobile app I waited at the speaker for a minute and then drove around and there was no one at the windows so I drove around a second time and saw a couple people moving around thinking I had passed really really really sucks because I am very hungry and closing earlier than the official time should definitely be made known sincerely, one hangry customer
Atmosphere: 1
Food: 3
Service: 1
Shawn Noonan
Necessary evil
Atmosphere: 2
Food: 3
Service: 3
Richard Musgrave
Service sucks have to wait atleast 15mins in drive Thru even when there is no other vehicles there.Always screwing up orders and give you a hard time about it. Had to argue for a refund
Atmosphere: 1
Food: 1
Service: 1
Mandy Granville
Was charged twice for my meal and the manager told me there was nothing she could do. So paid double for no reason worst service
I placed an order through DoorDash and the poor driver was waiting at this location for at least 25 minutes for the order. I received the order and it was missing 2 drinks. The bag was sealed so I know it wasn't the driver's fault. Every time I order from this location the order is missing things. The food was cold as usual. It's terrible.
Food: 1
Service: 1
Extremely frustrating experience. This McDonald’s refuses to properly use the mobile app and cancels orders even though breakfast hours aren’t over yet. What’s the point of offering mobile ordering if staff won’t honor it or communicate what’s actually available?
I placed my order within the breakfast window, only to have it cancelled with no explanation. No heads-up, no alternative offered—just wasted time. This feels like poor management and a complete disregard for customer convenience.
If you don’t want to support mobile orders or can’t handle breakfast through the posted hours, then don’t advertise it. Until this location gets its act together, I’d recommend going elsewhere.
Atmosphere: 1
Food: 1
Service: 1
The manager was disrespectful. They messed up my order and the manager threw a mcflurry at me because they messed up. He was really disrespectful. I had to go in the bathroom and clean myself off.
Atmosphere: 3
Food: 3
Service: 1
They are the slowest!!!!! 35 minutes wait for food.
Service: 1
Thank you to the staff on 7/24/25 about 9:30 pm in their courtesy, in taking orders and delivery of 40 players and coaches of West Scranton Football team. Job well done in an hour and taking other costomer orders too. Thank you
Atmosphere: 5
Food: 5
Service: 5
Fast food costs too much today
Atmosphere: 3
Food: 4
Service: 5
Service can be slow and your food may be a bit.. messy, but my orders are always correct at least, and it does seem like everyone is trying to make the best of a bad situation here. Fine if you just need a fast food fix or a low-stakes meal.
Atmosphere: 3
Food: 3
Service: 3
This McDonald's needs more help. As well as being trained to make the food right. Because I was just there the other day. And so many people had to go back up to the counter because their food is messed up.
Atmosphere: 3
Food: 3
Service: 3
No pickles and guess what I got. Can you read directions?
Atmosphere: 1
Food: 1
Service: 1
Used drive thru food fresh and tasty ,fries were fresh and no complaints with service
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
Employees played “not home” When I went to pick up my order shortly past midnight. 1210 to be exact I ordered ahead on the mobile app I waited at the speaker for a minute and then drove around and there was no one at the windows so I drove around a second time and saw a couple people moving around thinking I had passed really really really sucks because I am very hungry and closing earlier than the official time should definitely be made known sincerely, one hangry customer
Atmosphere: 1
Food: 3
Service: 1
Necessary evil
Atmosphere: 2
Food: 3
Service: 3
Service sucks have to wait atleast 15mins in drive Thru even when there is no other vehicles there.Always screwing up orders and give you a hard time about it. Had to argue for a refund
Atmosphere: 1
Food: 1
Service: 1
Was charged twice for my meal and the manager told me there was nothing she could do. So paid double for no reason worst service
Food was good and service was quick
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