I’m tired of ordering a coffee at the drive thru and driving a mile down the road and it’s not what I ordered it’s a waste of my time and my money
Anna Kibler
Every time I go, I give them a chance after a chance they can never make a coffee correctly. Always taste the same no matter what flavor I ask for. Did not even put creamer in my coffee. If you ask me, it’s just laziness.
Food: 1
Service: 2
Melissa Ann
Hash Browns are always a disappoint. Please for the Love of God check and change your fryer oil often; or however these Hash browns are made? It’s so frequent. Unless Dunkin claims this is their flavor, and not the oil then your Hash brown flavor is awful just fyi. Hash browns at that price shouldn’t taste like month old fryer oil.
Food: 2
Mindy
I would rather go to Carlisle Street I get the same thing and this taste gross very slow like Carlisle Street better
Atmosphere: 1
Food: 1
Service: 2
Angelo
I’d give zero stars if I could, on 12/01/24 I entered the store around 11:15 due to heavy drive tru traffic. I waited in line to get my order the poorly trained girls in front taking orders was taking forever cause they didn’t know where a drink was under a simple pos system that even customers can use, using the kiosk. I order the same signature latte as the gentleman in front of me through the kiosk and food, I received my latte and felt cold outside the cup I proceeded to take a sip and was welcomed with a foul, disgusting sour, asparagus taste from a caramel latte, what did they use dirty sink water for my drink with whip cream on top? Like come on. So I proceeded to get a refund where I was shorted 2$, I went back to the location to retrieve the rest of my refund, instead of the manager being sympathetic or having an empathy, I was greeted with a rude ignorant manager with tattoos id give a name but I don’t remember due to being so upset by being told to “never come back to this location”. So unless you like a poorly managed, unsympathetic, and unhealthy unprofessional Dunkin’ Donuts I wouldn’t recommend this location at all poor service over all. I’m not one to write reviews but when your this ignorant you deserve it.
Atmosphere: 1
Food: 1
Service: 1
Chris Leppo
I went into the drive-thru, ordered a hot coffee with French vanilla creamer. Came up to the window they gave me an iced coffee, I told him it was the wrong order and the lady got rude and disrespectful with me. Horrible service and won't be back
Atmosphere: 1
Service: 1
Joseph Jacob
They constantly get the orders wrong. I am surprised how slow the service is, for the number of employees they have. I like Dunkin Donuts. But it is truly sad to see such a poorly run store.
Atmosphere: 2
Food: 3
Service: 1
Ethan Byers
Great cold brew coffee!
Atmosphere: 5
Food: 5
Service: 5
MO 2C
Poorly managed location !!!! I very rarely have issues with Dunkin. Unfortunately , I have had more issues with poor service at this location than others combined. Mobile order at 6:40, 09/22/2024 , for an XL Hot Coffee with only cream. Slow service, very distracted employee, barely warm coffee, (not the first time at this location for that outcome) Politely requested a hotter coffee. Not sure what was done, I tasted the 2nd ,hotter,offering to fulfill my order and ...well it was hotter but had no coffee taste. I asked for the 'warm' coffee and left.
Atmosphere: 1
Food: 2
Service: 1
Zulma Thomas
2nd time my coffee tasted burnt and not the taste i asked for. They acted like I was wrong. Not going back their.
Just a bunch of dumb kids, goofing off and messing up orders. they messed up my order, when I told them it needed to correct it, they got ignorant and it was still messed up. won't be going back
Kenneth Myers
Much pricier than locations in taneytown or Westminster md but they did make our drinks correct and the line went quickly.
Atmosphere: 2
Food: 3
Service: 3
jim garner
Clerk ignored me as I was trying to get her to scan my app and then told me it was too late. Only reason to stop here is to get their coffee which I like. The service in the mornings is horrible. When I asked the clerk for her name she was rude and refused to tell me. The management at this store needs to explain common courtesy to their staff . To top it all off after a 3.5 mile drive the coffee was barely warm .☹️☹️
Atmosphere: 1
Food: 4
Service: 1
Kristina Bailey
The staff is very polite and friendly. I've been living out of the country now for a year, and this was a wonderful welcome home stop. Drinks and food came quickly. Everything was correct on the order as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches, Iced Latte
Lisa
If you want service, go through the drive through.
I’m tired of ordering a coffee at the drive thru and driving a mile down the road and it’s not what I ordered it’s a waste of my time and my money
Every time I go, I give them a chance after a chance they can never make a coffee correctly. Always taste the same no matter what flavor I ask for. Did not even put creamer in my coffee. If you ask me, it’s just laziness.
Food: 1
Service: 2
Hash Browns are always a disappoint. Please for the Love of God check and change your fryer oil often; or however these Hash browns are made? It’s so frequent. Unless Dunkin claims this is their flavor, and not the oil then your Hash brown flavor is awful just fyi. Hash browns at that price shouldn’t taste like month old fryer oil.
Food: 2
I would rather go to Carlisle Street I get the same thing and this taste gross very slow like Carlisle Street better
Atmosphere: 1
Food: 1
Service: 2
I’d give zero stars if I could, on 12/01/24 I entered the store around 11:15 due to heavy drive tru traffic. I waited in line to get my order the poorly trained girls in front taking orders was taking forever cause they didn’t know where a drink was under a simple pos system that even customers can use, using the kiosk. I order the same signature latte as the gentleman in front of me through the kiosk and food, I received my latte and felt cold outside the cup I proceeded to take a sip and was welcomed with a foul, disgusting sour, asparagus taste from a caramel latte, what did they use dirty sink water for my drink with whip cream on top? Like come on. So I proceeded to get a refund where I was shorted 2$, I went back to the location to retrieve the rest of my refund, instead of the manager being sympathetic or having an empathy, I was greeted with a rude ignorant manager with tattoos id give a name but I don’t remember due to being so upset by being told to “never come back to this location”. So unless you like a poorly managed, unsympathetic, and unhealthy unprofessional Dunkin’ Donuts I wouldn’t recommend this location at all poor service over all. I’m not one to write reviews but when your this ignorant you deserve it.
Atmosphere: 1
Food: 1
Service: 1
I went into the drive-thru, ordered a hot coffee with French vanilla creamer. Came up to the window they gave me an iced coffee, I told him it was the wrong order and the lady got rude and disrespectful with me. Horrible service and won't be back
Atmosphere: 1
Service: 1
They constantly get the orders wrong. I am surprised how slow the service is, for the number of employees they have. I like Dunkin Donuts. But it is truly sad to see such a poorly run store.
Atmosphere: 2
Food: 3
Service: 1
Great cold brew coffee!
Atmosphere: 5
Food: 5
Service: 5
Poorly managed location !!!! I very rarely have issues with Dunkin. Unfortunately , I have had more issues with poor service at this location than others combined.
Mobile order at 6:40, 09/22/2024 , for an XL Hot Coffee with only cream. Slow service, very distracted employee, barely warm coffee, (not the first time at this location for that outcome) Politely requested a hotter coffee. Not sure what was done, I tasted the 2nd ,hotter,offering to fulfill my order and ...well it was hotter but had no coffee taste. I asked for the 'warm' coffee and left.
Atmosphere: 1
Food: 2
Service: 1
2nd time my coffee tasted burnt and not the taste i asked for. They acted like I was wrong. Not going back their.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Just a bunch of dumb kids, goofing off and messing up orders. they messed up my order, when I told them it needed to correct it, they got ignorant and it was still messed up. won't be going back
Much pricier than locations in taneytown or Westminster md but they did make our drinks correct and the line went quickly.
Atmosphere: 2
Food: 3
Service: 3
Clerk ignored me as I was trying to get her to scan my app and then told me it was too late. Only reason to stop here is to get their coffee which I like. The service in the mornings is horrible. When I asked the clerk for her name she was rude and refused to tell me. The management at this store needs to explain common courtesy to their staff . To top it all off after a 3.5 mile drive the coffee was barely warm .☹️☹️
Atmosphere: 1
Food: 4
Service: 1
The staff is very polite and friendly. I've been living out of the country now for a year, and this was a wonderful welcome home stop. Drinks and food came quickly. Everything was correct on the order as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches, Iced Latte
If you want service, go through the drive through.
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