Firehouse Subs Hanover Shoppes

Great food

Very disappointed, usually love the food! Got the order completely wrong and barely put any meat on my sandwich and completely left off the bacon that was supposed to be on the sub!

I typically stop once a week for work. Same young man is always there and does a great job. Professional and courteous! Today 6/11 it appeared there was a meeting with various members of upper management present(which I know can intimidate some) but he delivered same service/product as always! Give this young man a raise!

I can’t speak for the atmosphere since my daughter picked up my order. The food was fresh and very good!

Ordered two fire house salads . One had no meat and one had brown lettuce. Asked for the meat which was given . Brown lettuce was at bottom of salad .

Good food, fresh food, fast service and easy to work.

You can never go wrong with Firehouse Subs. The food is so fresh. Service is always A+.

while they were making my order, I asked questions about some other subs on the menu and they likely answered my questions and educated me so I may have a new favorite sub now they are fantastic and I will definitely enjoy them in the future

Staff is always polite

I usually order the Engineer which is always great. The other day, I decided to try the Thanksgiving Turkey Sub. It was one of the worst subs I have had from any sub shop. First, couldn't find the cranberry sauce (looked closer and saw a smear). Second,the Turkey was extremely dry, and let's not even talk about the stuffing/dressing. Dry, crumbly, no seasoning, etc. This sandwich was a huge disappointment. Was totally looking forward for a taste of the holidays. Not sure if staff was unaware of how to make it, but this sandwich was definitely a miss.

Atmosphere: 4

Food: 1

Service: 3

We always enjoy Firehouse Subs. This location was very clean and the staff were very friendly. Our subs were hot, fresh, and tasty. Wish they would expand the menu eventually.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza Meatball Sub, Mac & Cheese

Went in today to pick up a DoorDash ordered. I was immediately greeted by another coworker making comments about another coworkers mom making inappropriate remarks about the mom’s race. This is not ok. I feel extremely bad for the girl.

Atmosphere: 1

Food: 5

Service: 1

This place is always good definitely not a average sub shop

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: New York Steamer

As a dasher you walk in and are SOMETIMES greeted with a low tone “welcome to firehouse subs” (that sounds like they could choke having to say anything) if you’re not greeted, you are ignored, then asked who are you picking up for in an annoyed tone, followed by an even more annoyed tone of “we’re working on it”. You can hear the eye rolls that come from the staff that work days here. Girl with the long pony tail would probably crumble to the ground if she dare tried to smile. They all clearly are miserable working here, and I’m starting to think the reason for thr work station being so tall is to hide their god awful attitudes that are written all over their faces. One day while waiting on an order, I witnessed the manager bring her husband and two children into the place and walk right back into the kitchen area. The whole place is unprofessional, grossly snooty, and coming from a line of firefighters in my family, I hate the fact that these people represent a place that is suppose to help support our first line service men and women. Seriously need to do something about the attitudes here. I will never spend my actual money in here, due to how unwelcoming the day shift crew is. Evening shift has always been awesome!

Atmosphere: 1

Food: 2

Service: 1

My first time. Food wasn't ready... two customers seated. Two girls working. No cheese...no banana peppers...
Bad attitude. They acted like I was bothering them. My last time

Atmosphere: 1

Food: 1

Service: 1