Firehouse Subs Hanover Shoppes

I usually order the Engineer which is always great. The other day, I decided to try the Thanksgiving Turkey Sub. It was one of the worst subs I have had from any sub shop. First, couldn't find the cranberry sauce (looked closer and saw a smear). Second,the Turkey was extremely dry, and let's not even talk about the stuffing/dressing. Dry, crumbly, no seasoning, etc. This sandwich was a huge disappointment. Was totally looking forward for a taste of the holidays. Not sure if staff was unaware of how to make it, but this sandwich was definitely a miss.

Atmosphere: 4

Food: 1

Service: 3

We always enjoy Firehouse Subs. This location was very clean and the staff were very friendly. Our subs were hot, fresh, and tasty. Wish they would expand the menu eventually.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza Meatball Sub, Mac & Cheese

Went in today to pick up a DoorDash ordered. I was immediately greeted by another coworker making comments about another coworkers mom making inappropriate remarks about the mom’s race. This is not ok. I feel extremely bad for the girl.

Atmosphere: 1

Food: 5

Service: 1

This place is always good definitely not a average sub shop

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: New York Steamer

As a dasher you walk in and are SOMETIMES greeted with a low tone “welcome to firehouse subs” (that sounds like they could choke having to say anything) if you’re not greeted, you are ignored, then asked who are you picking up for in an annoyed tone, followed by an even more annoyed tone of “we’re working on it”. You can hear the eye rolls that come from the staff that work days here. Girl with the long pony tail would probably crumble to the ground if she dare tried to smile. They all clearly are miserable working here, and I’m starting to think the reason for thr work station being so tall is to hide their god awful attitudes that are written all over their faces. One day while waiting on an order, I witnessed the manager bring her husband and two children into the place and walk right back into the kitchen area. The whole place is unprofessional, grossly snooty, and coming from a line of firefighters in my family, I hate the fact that these people represent a place that is suppose to help support our first line service men and women. Seriously need to do something about the attitudes here. I will never spend my actual money in here, due to how unwelcoming the day shift crew is. Evening shift has always been awesome!

Atmosphere: 1

Food: 2

Service: 1

My first time. Food wasn't ready... two customers seated. Two girls working. No cheese...no banana peppers...
Bad attitude. They acted like I was bothering them. My last time

Atmosphere: 1

Food: 1

Service: 1

Love their subs!
I have visited this location a few times and the food is always good and staff is always very nice.

This last visit nearly all napkin dispensers were empty and there were no paper towels in the bathroom. They were out of pickle buckets and even the flavor of vitamin water I wanted was out of stock.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Turkey Bacon Ranch Combo, Italian

We ate here two days in a row because the subs were so good! I highly recommend the hook & ladder sub. Everything was very fresh. Will be returning.

Atmosphere: 5

Food: 5

Service: 3

Recommended dishes: Hook & Ladder

Way to many young kids who dnt read obviously. Ordered 3 subs for family and I got a salad selected NO peppers cause I'm allergic guess what it had damn peppers. Thank goodness hubby seen them. He ended up eating my sub also had onions which I selected NONE NEED to start READING Ppl. ¡!!

Great food! Good prices. Always clean and staff is friendly.

Stopped off with my boss for a quick lunch and had the smoked brisket sandwich which was tasty and sufficient for lunch.

Atmosphere: 4

Food: 5

Service: 4

Poor vibes and unfriendly employees. Will not return.

Atmosphere: 1

Food: 3

Service: 1

Very kind & courteous about an issue with a sub. Great staff! Food was delicious!

Food: 5

Service: 5

Firehouse Subs offers a delightful dining experience, delivering a perfect blend of flavorful subs and a vibrant atmosphere. The menu boasts an array of meticulously crafted sandwiches, each a testament to their commitment to quality ingredients. The Hook & Ladder, a signature choice, impresses with succulent turkey, ham, and crispy bacon, all complemented by melty provolone cheese. The bread, toasted to perfection, adds a satisfying crunch to every bite.Beyond the delectable subs, the service at Firehouse Subs is noteworthy. The staff radiates enthusiasm, providing prompt and friendly service. The commitment to customer satisfaction is evident in their attention to detail and willingness to customize orders. The ambiance is welcoming, with a firehouse theme creating a unique and enjoyable setting.While the prices may lean towards the higher side, the generous portion sizes and quality justify the cost. Additionally, the commitment to community service, a core value of Firehouse Subs, adds a commendable layer to the overall dining experience. For a satisfying meal coupled with a vibrant atmosphere, Firehouse Subs stands out as a top choice in the realm of sub sandwich establishments.

Vegetarian options: Firehouse Subs caters to vegetarian preferences with a decent selection of flavorful options. The Veggie Sub, a highlight for plant-based enthusiasts, features sautéed bell peppers, onions, and mushrooms, topped with melted provolone, Italian dressing, and a mix of cold, crisp veggies. The combination results in a satisfying and hearty vegetarian sandwich that doesn't compromise on taste.They also offer salads such as the Firehouse Salad with a vegetarian option. Fresh greens, cucumbers, tomatoes, bell peppers, and other vibrant veggies come together for a refreshing and health-conscious choice.While the vegetarian menu might not be as extensive as the meat-centric options, Firehouse Subs makes a commendable effort to provide a variety of choices that appeal to those seeking a plant-based meal. The commitment to quality ingredients is maintained in these vegetarian options, ensuring a tasty and fulfilling experience for all dietary preferences.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Submarine Sandwich

Staff needs to remember that mobile orders are important too!

Atmosphere: 4

Food: 5

Service: 2

Recommended dishes: Meatball Sub, Submarine Sandwich