Worst service. Service takes way to long. Brought my Chilli cheese Coney standing up right so everything went to one side and no fork.
Atmosphere: 1
Food: 1
Service: 1
Tracey
I drive out of my way to stop here because the team is friendly and the drinks are fantastic.
Atmosphere: 5
Food: 4
Service: 5
Pat Mitzel
Good alot of walk up areas in dis repair
Atmosphere: 3
Food: 5
Service: 4
David
The employee bree was very nice we need more people like her
Atmosphere: 5
Food: 5
Service: 5
David Dippolito
Outstanding customer service!
Atmosphere: 5
Food: 5
Service: 5
Alianna Saylor
Ordered food around 5:20 and didn't get our food until an hour later
Atmosphere: 1
Food: 2
Service: 1
Sarah McCauley
Tonight I had ordered Door Dash, I was missing the chili on my chili cheese tots, called the driver; the driver couldn't do anything about the order being incomplete. So, I called the store and the manager had made it right! ❤️
Atmosphere: 5
Food: 5
Service: 5
Talanesea
Hand to wait way too long for a single milkshake. It was delicious.
Atmosphere: 2
Food: 4
Service: 3
Jessy James
They don’t know how to give there employees a brake called every day schedule off and expected to go in
Atmosphere: 1
Food: 1
Service: 1
Viofex
I hate to leave bad reviews but I had a terrible experience here tonight while doing a doordash. everything was fine until i pulled up to the window. the girl at the window seemed to have no idea what was going on. she at first told me the person couldn’t get their ice cream because the machine was down and i quote “i know they got other things but some people would be disappointed about the ice cream.” so i asked the customer if they wanted a refund or something else to which they wanted a refund on their ice cream. she then said okay and i think she thought they wanted an entire refund on their order with multiple food items. i sit there for a couple minutes to which she comes out and tells me they can’t do the refund and the person has to on their own end. weird but okay. i sit and continue waiting for the food and then she comes out several more minutes later not even recognizing im the same person. instead she gives me a total for the car that is now behind me. i let her know im still the doordash and the order got food. she questions that they got food and i show her the order then she then proceeds to tell me that in order for this person to get a refund for the shakes, they need to cancel their entire order and basically they never even made the food. to me if you get a doordash order and the ice cream machine is down you still prepare everything else. what it seems is the food was never even prepared from the moment i arrived. i can also issue the refunds for the milkshakes on my own and i otherwise still should’ve been able to receive their order. i let the people know and they told me they were fine not getting the refund and just wanted their food which i don’t believe they had ever even started making. i go back through the drive thru and sit at the speaker and am never acknowledged. the girl wasn’t rude to me at all but i believe she didn’t want to deal with me or fixing the situation which never should’ve been an issue in the first place. i understand they’re understaffed but that’s not an excuse to not do your job. i have worked in two fast food locations and the way they handled everything is bizarre to me. my job as a door dasher is to deliver food and i couldn’t even pick it up. also it’s not the customers job to get their refund and have to cancel an entire order because sonic never had the decency to try and prepare it. i’ve had problems here before and have always given sonic the benefit of the doubt as a customer but i will not be back anytime soon. also i want to say i didnt give the girl a hard time in any way, i tried to be understanding but nothing she said made any sense and i wasnt going to argue so the order ended up being cancelled and i left. sorry for the long rating i just didnt expect to sit at a sonic for almost 20 minutes to be given nothing with absolutely no urgency whatsoever.
Food and service good they were nice to us and we like it we'll b back again
Atmosphere: 5
Food: 5
Service: 5
Roxanna Fenske
The atmosphere was a little quirky . Brought back memories . The food was great. We had hamburger meals. They were flavorful, hot and tasty. Excellent
Atmosphere: 5
Food: 5
Service: 5
William Gill
I checked in and waited half an hour after app and screen said hop was on the way. I finally hit the call button and they brought it right out. I ordered ice cream and it was completely melted and ruined. The employees were just standing inside doing nothing. Manager didn’t care. Tried contacting Sonic Customer Service. No help there either.
Atmosphere: 1
Food: 1
Service: 1
Lucas Witt
Growing up I loved going to sonic it was always great, until the last year of my life when I watched as this sonic has drastically went down hill and become a place of employment for the least competent humans society could muster up out of the last 5 time I have went I’ve waited 20+ minutes for my things just to get wrong items, cold food, or melted drinks, that being said I’ve come back and gave chance after chance hoping they would see themselves declining and would do better though after this trip after waiting for 30+ minutes for 3 drinks and a tots just to have to hit the red button and be told they never had my order in their system is honestly pathetic. You have better chances of a McDonald’s ice cream machine working than you do the Hanover sonic having any competent employees
Worst service. Service takes way to long. Brought my Chilli cheese Coney standing up right so everything went to one side and no fork.
Atmosphere: 1
Food: 1
Service: 1
I drive out of my way to stop here because the team is friendly and the drinks are fantastic.
Atmosphere: 5
Food: 4
Service: 5
Good alot of walk up areas in dis repair
Atmosphere: 3
Food: 5
Service: 4
The employee bree was very nice we need more people like her
Atmosphere: 5
Food: 5
Service: 5
Outstanding customer service!
Atmosphere: 5
Food: 5
Service: 5
Ordered food around 5:20 and didn't get our food until an hour later
Atmosphere: 1
Food: 2
Service: 1
Tonight I had ordered Door Dash, I was missing the chili on my chili cheese tots, called the driver; the driver couldn't do anything about the order being incomplete. So, I called the store and the manager had made it right! ❤️
Atmosphere: 5
Food: 5
Service: 5
Hand to wait way too long for a single milkshake. It was delicious.
Atmosphere: 2
Food: 4
Service: 3
They don’t know how to give there employees a brake called every day schedule off and expected to go in
Atmosphere: 1
Food: 1
Service: 1
I hate to leave bad reviews but I had a terrible experience here tonight while doing a doordash. everything was fine until i pulled up to the window. the girl at the window seemed to have no idea what was going on. she at first told me the person couldn’t get their ice cream because the machine was down and i quote “i know they got other things but some people would be disappointed about the ice cream.” so i asked the customer if they wanted a refund or something else to which they wanted a refund on their ice cream. she then said okay and i think she thought they wanted an entire refund on their order with multiple food items. i sit there for a couple minutes to which she comes out and tells me they can’t do the refund and the person has to on their own end. weird but okay. i sit and continue waiting for the food and then she comes out several more minutes later not even recognizing im the same person. instead she gives me a total for the car that is now behind me. i let her know im still the doordash and the order got food. she questions that they got food and i show her the order then she then proceeds to tell me that in order for this person to get a refund for the shakes, they need to cancel their entire order and basically they never even made the food. to me if you get a doordash order and the ice cream machine is down you still prepare everything else. what it seems is the food was never even prepared from the moment i arrived. i can also issue the refunds for the milkshakes on my own and i otherwise still should’ve been able to receive their order. i let the people know and they told me they were fine not getting the refund and just wanted their food which i don’t believe they had ever even started making. i go back through the drive thru and sit at the speaker and am never acknowledged. the girl wasn’t rude to me at all but i believe she didn’t want to deal with me or fixing the situation which never should’ve been an issue in the first place. i understand they’re understaffed but that’s not an excuse to not do your job. i have worked in two fast food locations and the way they handled everything is bizarre to me. my job as a door dasher is to deliver food and i couldn’t even pick it up. also it’s not the customers job to get their refund and have to cancel an entire order because sonic never had the decency to try and prepare it. i’ve had problems here before and have always given sonic the benefit of the doubt as a customer but i will not be back anytime soon. also i want to say i didnt give the girl a hard time in any way, i tried to be understanding but nothing she said made any sense and i wasnt going to argue so the order ended up being cancelled and i left. sorry for the long rating i just didnt expect to sit at a sonic for almost 20 minutes to be given nothing with absolutely no urgency whatsoever.
Restaurantji Recommends
Worst service in Hanover.
Atmosphere: 3
Food: 3
Service: 1
Food and service good they were nice to us and we like it we'll b back again
Atmosphere: 5
Food: 5
Service: 5
The atmosphere was a little quirky . Brought back memories . The food was great. We had hamburger meals. They were flavorful, hot and tasty. Excellent
Atmosphere: 5
Food: 5
Service: 5
I checked in and waited half an hour after app and screen said hop was on the way. I finally hit the call button and they brought it right out. I ordered ice cream and it was completely melted and ruined. The employees were just standing inside doing nothing. Manager didn’t care. Tried contacting Sonic Customer Service. No help there either.
Atmosphere: 1
Food: 1
Service: 1
Growing up I loved going to sonic it was always great, until the last year of my life when I watched as this sonic has drastically went down hill and become a place of employment for the least competent humans society could muster up out of the last 5 time I have went I’ve waited 20+ minutes for my things just to get wrong items, cold food, or melted drinks, that being said I’ve come back and gave chance after chance hoping they would see themselves declining and would do better though after this trip after waiting for 30+ minutes for 3 drinks and a tots just to have to hit the red button and be told they never had my order in their system is honestly pathetic. You have better chances of a McDonald’s ice cream machine working than you do the Hanover sonic having any competent employees
Atmosphere: 1
Food: 1
Service: 1
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