Starbucks

I love my Starbucks (south, Hanover). Of course their drinks are always, on point. The only issue is have, is with the app. It allows me to order my drinks & have them be ready for pick-up when I get there. It also gives me points with every order, that i can use for future orders. I used the app for over a year, but about 3 months ago it started having trouble with it. It let's me put in my order, then when I click 'Submit' it just gives me an error & to try again.😢 Ive done all i can to get it to work...even deleted the app & reinstalled it. NO luck. Its frustrating now cuz I have to place my order there & wait. They are always crowded & busy in the morning.

Atmosphere: 5

Food: 5

Service: 4

Great coffee, price is high.

Atmosphere: 4

Food: 4

Service: 4

Always my favorite place to stop in the morning before work.

Atmosphere: 5

Food: 5

Service: 5

Waited 20 min for a coffee, worst service ever

Atmosphere: 1

Food: 1

Service: 1

Every day it takes longer and longer at the drive-thru it shouldn't take 12 minutes to get a cup of coffee!!

Service: 1

Why is there a place call starbuck when you dont sell frapuchinos

Food: 1

Got to be one of the worst Stores around! Every single time they mess up thr order. It's only 3 drinks via the app. So it's already typed out. Not a miss communication or anything. Drink without whipped cream has whipped cream. Drink that's supposed to have whipped cream has none. Not even blended correctly. Prices are ridiculous as is, more or less when you don't even get what you even ordered!

Keith is a real one fr. He gave me store credit for the wrap I bought that was out of stock and a cake pop to make up for it. He was very kind, and asked about my day.

Atmosphere: 5

Food: 5

Service: 5

Keith is exactly how all Starbucks employees worldwide should strive to be. Great Service and personality.

Atmosphere: 5

Food: 5

Service: 5

I ordered a Grande Iced Caramel Macchiato. This is my go to order. The espresso was burnt and barely any caramel. I had to hold my nose shut to drink it, in order to add more milk and add cold foam, to get rid of the burnt espresso taste. This isn’t the only time I have come here and something was messed up. I’m really disappointed.

Atmosphere: 2

Food: 3

Service: 2

*** update***
Someone from this location responded to my review apologizing and suggesting that I ask a team member to remake my drink if I'm not satisfied... but that defeats the purpose of ordering ahead of time so I can just grab and go if I was in a rush, most times I do mobile orders during my lunch break so I have time to head back to work... I'm not wasting time waiting on someone to remake a simple drink they could've done right the first time. Thank you customer service for your unhelpful suggestion!! Oh and I went back to that Starbucks a couple of weeks later and once again they gave me the wrong order (ordered the falafel pocket, got a chicken gouda pocket and I have a dairy allergy!!)

***original review***
I've been holding off on posting a review for a while now just hoping that order accuracy would get better at some point but today was it for me. This location is usually my go-to Starbucks even though 9 times out of 10 they get the order wrong (not exaggerating) I have a sensitivity to drinks and food being either too hot or too cold so I usually order drinks with light ice or warm, this location almost always sends out my drinks steamed hot and with full ice (see the picture from Wednesday afternoon 19-feb-2025)... From now on I'd rather make the drive to westminster or wherever else to get my orders made properly. This's not rocket science guys!!

Dead bug in my cup… 6$ for a drink that goes in the trash because it’s got bugs in it

Demeaning Customer Service- Today (12/30) at 1:20p, after waiting 8 minutes in the drive through, I ordered a “large” iced oat milk chai latte. The lady over the microphone asked me to repeat my size, I repeated “large”. She asked me a second time. After my 3rd time repeating the size, I realized she was badgering me to say “venti”. It’s not that she could not understand me, it was that the wanted me to adapt to Starbucks language and would not allow me to order until I said “venti”. Once I said “venti, she continued, with an uppity tone
, to give me the price of my drink and asked me to pull forward. I pulled off because for a customer service rep or barista to be so rude and mocking, as if she enjoys belittling others, well that’s just not an environment I can support. Is this how Starbucks trains their staff to treat customers or are there just a few rude, stuck up individuals giving them a bad name? Anyways, if she could be that antagonizing over the term “large”, why would I trust her to deliver my drink professionally. I had always had good service at this location, so I was surprised to say the least.

Atmosphere: 1

Service: 1

Agreed with Courtney. Placed a mobile order then entered the drive thru. Got told for future reference to wait 5-7 minutes after to join the drive through as they were “busy”. My question is, what difference would it have made if I had ordered at the window, would you still make me wait 5-7 minutes? Girl was extremely passive aggressive and I had to contact corporate as my drink was extremely watered down. This location and the workers have gone extremely downhill.

I ordered a peppermint mocha frappe and they gave me a peppermint mocha hot chocolate and barely filled the cup and all it tastes like was a peppermint with hot water, it sucked

Atmosphere: 2

Food: 1

Service: 1