Another example of a company outsourcing work to AI, if you support a business replacing a person who has bills to pay with a chat bot, your wrong.
Atmosphere: 1
Food: 4
Service: 1
Angel Ord
Good hot food always but I could live without the AI ordering system in the drive through. It makes quite a few mistakes unless you talk very loud and clear
Atmosphere: 5
Food: 5
Service: 3
vmalhiot
Average Wendy's, but it has a small parking lot
Atmosphere: 3
Food: 4
Service: 4
Fred Hunter
*Update* service has gotten better.* I don't give many harsh reviews, especially on a new business. I try to be patient, but this is kinda ridiculous at this point. They have been open for several months at the time of this review. This is the worst Wendy's we have ever been to. Drive-thru and eat-it orders have been wrong almost every time (except twice) a family member has gone there. We tried to be patient, being it is a new store, but WOW this place is in dire need of good help. DO NOT walk away or drive away without checking your order first.
Atmosphere: 1
Food: 4
Service: 3
Josh Marshman
Jerry the Manager is friendly and professional. Food was hot and service was quick. The crew and Jerry were awesome! Best Wendy's restaurant around.
Atmosphere: 5
Food: 5
Service: 5
Julia
My food has never been wrong. I will say the sweet tea doesn't taste good, I'm unsure why or if somethig was changed. Other than that, the AI system in the drive through is a throw off. If you learn how to use the technology, it's not bad at all. It does make it a little difficult if you make a mistake, though.
Atmosphere: 4
Food: 4
Service: 4
olivia martinez
worst service i’ve ever had.
Atmosphere: 1
Food: 3
Service: 1
Adia Chardella
If I could give 0 stars I would. Absolutely horrible customer service. I was ordering through the speaker and was getting upset because the AI robot was getting my order wrong. I asked to speak to a human and the woman who came over the speaker was disgustingly rude and sassy. This was not even the worst experience I’ve encountered at this location either. I will not be returning to this Wendy’s. Such a shame. Do better.
Bren bren Gaming
The service was slow and the stupid AI drive through is a terrible system that can’t understand a human. Just pay employees to work the drive through.
Atmosphere: 2
Food: 4
Service: 1
Lonne Waggoner
Unfortunately, my order was wrong again. It has become all common. What compounds things now, is the prices! You pay a lot for what you get and the quality consistently drops over time and then the order is incorrect. There needs to be some quality control if the workers cannot be trusted to make basic orders.
I dont think I’ve ever been to this location and they got my order right and even when you do go in to get the order corrected they still somehow get that wrong and its gotten even worse since they added the ai ordering system in the drive through
Heather Kittle
2 stars for having a computer take my order through drive through.
Johnna Lombardo
Very small, young lady didn't listen to order. But we did finally get what we ordered.
Atmosphere: 3
Food: 4
Service: 3
john Beuschlein
It Was a quick stop to use the bathroom. And to feed my tummy.
Atmosphere: 4
Food: 4
Service: 4
Chris F
This review is based on several visits. Service is slow, as there is always people waiting for food. Rest assure there is one guarantee every time………and that is your order being incorrect!
Another example of a company outsourcing work to AI, if you support a business replacing a person who has bills to pay with a chat bot, your wrong.
Atmosphere: 1
Food: 4
Service: 1
Good hot food always but I could live without the AI ordering system in the drive through. It makes quite a few mistakes unless you talk very loud and clear
Atmosphere: 5
Food: 5
Service: 3
Average Wendy's, but it has a small parking lot
Atmosphere: 3
Food: 4
Service: 4
*Update* service has gotten better.*
I don't give many harsh reviews, especially on a new business. I try to be patient, but this is kinda ridiculous at this point. They have been open for several months at the time of this review.
This is the worst Wendy's we have ever been to. Drive-thru and eat-it orders have been wrong almost every time (except twice) a family member has gone there. We tried to be patient, being it is a new store, but WOW this place is in dire need of good help. DO NOT walk away or drive away without checking your order first.
Atmosphere: 1
Food: 4
Service: 3
Jerry the Manager is friendly and professional.
Food was hot and service was quick.
The crew and Jerry were awesome!
Best Wendy's restaurant around.
Atmosphere: 5
Food: 5
Service: 5
My food has never been wrong. I will say the sweet tea doesn't taste good, I'm unsure why or if somethig was changed.
Other than that, the AI system in the drive through is a throw off. If you learn how to use the technology, it's not bad at all. It does make it a little difficult if you make a mistake, though.
Atmosphere: 4
Food: 4
Service: 4
worst service i’ve ever had.
Atmosphere: 1
Food: 3
Service: 1
If I could give 0 stars I would. Absolutely horrible customer service. I was ordering through the speaker and was getting upset because the AI robot was getting my order wrong. I asked to speak to a human and the woman who came over the speaker was disgustingly rude and sassy. This was not even the worst experience I’ve encountered at this location either. I will not be returning to this Wendy’s. Such a shame. Do better.
The service was slow and the stupid AI drive through is a terrible system that can’t understand a human. Just pay employees to work the drive through.
Atmosphere: 2
Food: 4
Service: 1
Unfortunately, my order was wrong again. It has become all common. What compounds things now, is the prices! You pay a lot for what you get and the quality consistently drops over time and then the order is incorrect. There needs to be some quality control if the workers cannot be trusted to make basic orders.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
I dont think I’ve ever been to this location and they got my order right and even when you do go in to get the order corrected they still somehow get that wrong and its gotten even worse since they added the ai ordering system in the drive through
2 stars for having a computer take my order through drive through.
Very small, young lady didn't listen to order. But we did finally get what we ordered.
Atmosphere: 3
Food: 4
Service: 3
It Was a quick stop to use the bathroom. And to feed my tummy.
Atmosphere: 4
Food: 4
Service: 4
This review is based on several visits. Service is slow, as there is always people waiting for food. Rest assure there is one guarantee every time………and that is your order being incorrect!
Atmosphere: 3
Food: 4
Service: 1
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