Headset team doesn't let you finish speaking your order before talking over you, then charges extra for the things they missed when asked for at the window even though they were ordered and already paid for. Pretty sad I already have to ask for cream cheese on the side because the team is too incompetent to put it on when asked even though it's in their job description.
Atmosphere: 1
Food: 1
Service: 1
Scooby Doo
I normally don’t have any issues here, I place my mobile pick up so it’ll be ready by the time I get to the store (about 10 mins), which it normally is sitting on the shelf waiting on me. Today was different , even though I was greeted by the two employees by the door, I walk over to the mobile pick up shelf and there was no orders there. No one cared to ask if I needed help or if I had a mobile pick up. I stood there for about 8 minutes, meanwhile the manager (I’m guessing) had her screaming child in the lobby, running back and forth and yelling at the child. I understand not having a baby sitter, and it honestly wouldn’t have bothered me as much if she’d been a little bit more welcoming. She was barking orders at the staff, telling them she needed someone out to sweep the floors. Meanwhile, she’s running back and forth yelling at her child. Finally after a couple more minutes , a very nice lady asked me if I needed help, and I told her I had a mobile pickup , which she handed to me IMMEDIATELY. It had been sitting in the counter for god knows how long. She apologized for the wait. As I was walking out the door, I overheard the manager make a nasty comment about me. Stating that she had called my name a million times, that I can be mad if I want to, and said oh well. How can you call my name a million times if it’s a mobile pickup order and I’m not in the store as of yet? Get a better attitude or work somewhere else. It’s not the customers fault that you’re miserable. Everyone else seemed nice, despite not asking me if I needed anything. Do better. Never time I’ll just go to the Lynn haven location. It’s a little further from my house, but at least I never have any issues here.
Atmosphere: 1
Food: 1
Service: 1
Adam l
It's coffee !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Energy, Bagel
Samuel H. Baker (Samuel B.)
The place itself was beat up, but the coffee was fine and the girl working was very friendly. So, overall, it was just fine.
Atmosphere: 2
Food: 3
Service: 4
Salem Bogewari
Don’t go there you’re gonna waste your time people working there they’re just talking specially in the morning they’re not working. This is so bad. We got a work to do.
Charles Bussey
Yall new sandwich maker like the fifth time he burnt my Croissant then I say do it lightly he catch an attitude please hire more people smh and someone who makes the food like they eating it I’m ready to go back and see this guy about it honestly I’m that pissed off
Atmosphere: 1
Food: 1
Service: 1
Brandi K
10/5 stars. This is quite possibly the best and friendliest Dunkin i've been in. Working downtown, it is the perfect distance to get some steps in and still be close enough to go there and back within 15 minutes. Employees are always super friendly and ON IT with what the orders are. I always mobile order and one time they didn't have a donut available that i ordered and they apologized profusely and asked which one i could do instead. They were seemingly super grateful that i wasn't bothered and accepted whatever they had as i guess some other people would have freaked out. Which, i understand you want what you want but there's literally nothing anyone can do about it. I just want a donut 😂
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boston Cream
Sean Simpson
Was going to buy food but was refused to use the restroom. No ty
Atmosphere: 1
Uni sta
Cash register was rude ! She told me I had to put in my own cream cheese in my bagel and when I asks the guy who was making my food he said yes and she was complaining when she told me no ! The food was not cook ! I will never come back here !
Atmosphere: 1
Food: 1
Service: 1
DIY Mommaof2
Rude workers. Will not be back. Horrid service. Chose not to order because of the way we were spoken to.
I don't know if it was very early when I went, but the service was not very friendly.
Atmosphere: 2
Food: 4
Service: 3
CreateWealthEasy
I have mixed emotions about this location. When I first started coming here they treated me well. Now a days I come in I feel like they're looking at me in the wrong way because I come in too much. IDK maybe it's just me, but one thing I can say is, is that they're not as friendly as they used to be and the service isn't as great as it used to be. Recently I walked in and even a caucasian female felt a little uneasy when the employee was speaking to her. Plus I noticed the tall female employee was super high. She could barely keep her eyes open, and didn't fill my cup of coffee all the way up. Just my thoughts and what I've seen. But one thing I can say is that, this will probably be the last time I come in to this location ever again. P.s. Scroll below to see how bad this DD really is.......
Atmosphere: 1
Food: 1
Service: 1
Chaylea B
The people who were working at this store on 7/11 around 8:50 were great and absolutely brought the energy! Their service was the beginning of a wonderful day.
Atmosphere: 5
Food: 4
Service: 5
Lisa Southers
I will never visit this store again. Rude service, wrong food, and girls with bonnets on and mid drift shirts. Boys w pants hanging down and understaffed. One boy was in the back room on his cell. Ridiculous!!! When my sandwich was ready, I asked about my $3cold brew and he threw his hands in the air and said, "Just wait, I'm only making food." UNREAL!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: English Muffin
C T
Depending on the day and who's working the staff at this location is the vibes in the morning. Then you got other morning where u can order a large flavored coffee and get 1pump of flavor In stead of the 4 pumps that your suppose to get and then the whole time they are talking about how a customer shouldn't make their coffee like that just order decafBecareful guys sometimes you never know who's listening or is a everyday customer.So I had to rate yall just 2 stars because it's some of yall coworkers that give yall a bad look.
Headset team doesn't let you finish speaking your order before talking over you, then charges extra for the things they missed when asked for at the window even though they were ordered and already paid for. Pretty sad I already have to ask for cream cheese on the side because the team is too incompetent to put it on when asked even though it's in their job description.
Atmosphere: 1
Food: 1
Service: 1
I normally don’t have any issues here, I place my mobile pick up so it’ll be ready by the time I get to the store (about 10 mins), which it normally is sitting on the shelf waiting on me. Today was different , even though I was greeted by the two employees by the door, I walk over to the mobile pick up shelf and there was no orders there. No one cared to ask if I needed help or if I had a mobile pick up. I stood there for about 8 minutes, meanwhile the manager (I’m guessing) had her screaming child in the lobby, running back and forth and yelling at the child. I understand not having a baby sitter, and it honestly wouldn’t have bothered me as much if she’d been a little bit more welcoming. She was barking orders at the staff, telling them she needed someone out to sweep the floors. Meanwhile, she’s running back and forth yelling at her child. Finally after a couple more minutes , a very nice lady asked me if I needed help, and I told her I had a mobile pickup , which she handed to me IMMEDIATELY. It had been sitting in the counter for god knows how long. She apologized for the wait. As I was walking out the door, I overheard the manager make a nasty comment about me. Stating that she had called my name a million times, that I can be mad if I want to, and said oh well. How can you call my name a million times if it’s a mobile pickup order and I’m not in the store as of yet? Get a better attitude or work somewhere else. It’s not the customers fault that you’re miserable. Everyone else seemed nice, despite not asking me if I needed anything. Do better. Never time I’ll just go to the Lynn haven location. It’s a little further from my house, but at least I never have any issues here.
Atmosphere: 1
Food: 1
Service: 1
It's coffee !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Energy, Bagel
The place itself was beat up, but the coffee was fine and the girl working was very friendly. So, overall, it was just fine.
Atmosphere: 2
Food: 3
Service: 4
Don’t go there you’re gonna waste your time people working there they’re just talking specially in the morning they’re not working. This is so bad. We got a work to do.
Yall new sandwich maker like the fifth time he burnt my Croissant then I say do it lightly he catch an attitude please hire more people smh and someone who makes the food like they eating it I’m ready to go back and see this guy about it honestly I’m that pissed off
Atmosphere: 1
Food: 1
Service: 1
10/5 stars. This is quite possibly the best and friendliest Dunkin i've been in. Working downtown, it is the perfect distance to get some steps in and still be close enough to go there and back within 15 minutes. Employees are always super friendly and ON IT with what the orders are.
I always mobile order and one time they didn't have a donut available that i ordered and they apologized profusely and asked which one i could do instead. They were seemingly super grateful that i wasn't bothered and accepted whatever they had as i guess some other people would have freaked out. Which, i understand you want what you want but there's literally nothing anyone can do about it. I just want a donut 😂
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boston Cream
Was going to buy food but was refused to use the restroom. No ty
Atmosphere: 1
Cash register was rude ! She told me I had to put in my own cream cheese in my bagel and when I asks the guy who was making my food he said yes and she was complaining when she told me no ! The food was not cook ! I will never come back here !
Atmosphere: 1
Food: 1
Service: 1
Rude workers. Will not be back. Horrid service. Chose not to order because of the way we were spoken to.
Service: 1
Restaurantji Recommends
I don't know if it was very early when I went, but the service was not very friendly.
Atmosphere: 2
Food: 4
Service: 3
I have mixed emotions about this location. When I first started coming here they treated me well.
Now a days I come in I feel like they're looking at me in the wrong way because I come in too much.
IDK maybe it's just me, but one thing I can say is, is that they're not as friendly as they used to be and the service isn't as great as it used to be.
Recently I walked in and even a caucasian female felt a little uneasy when the employee was speaking to her.
Plus I noticed the tall female employee was super high. She could barely keep her eyes open, and didn't fill my cup of coffee all the way up.
Just my thoughts and what I've seen.
But one thing I can say is that, this will probably be the last time I come in to this location ever again.
P.s.
Scroll below to see how bad this DD really is.......
Atmosphere: 1
Food: 1
Service: 1
The people who were working at this store on 7/11 around 8:50 were great and absolutely brought the energy! Their service was the beginning of a wonderful day.
Atmosphere: 5
Food: 4
Service: 5
I will never visit this store again. Rude service, wrong food, and girls with bonnets on and mid drift shirts. Boys w pants hanging down and understaffed. One boy was in the back room on his cell. Ridiculous!!! When my sandwich was ready, I asked about my $3cold brew and he threw his hands in the air and said, "Just wait, I'm only making food." UNREAL!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: English Muffin
Depending on the day and who's working the staff at this location is the vibes in the morning. Then you got other morning where u can order a large flavored coffee and get 1pump of flavor In stead of the 4 pumps that your suppose to get and then the whole time they are talking about how a customer shouldn't make their coffee like that just order decafBecareful guys sometimes you never know who's listening or is a everyday customer.So I had to rate yall just 2 stars because it's some of yall coworkers that give yall a bad look.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Boston Cream
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