I always experience good customer service every time I go. The food and coffee is always on point, and come out in a timely manner.
Atmosphere: 5
Food: 5
Service: 5
Betsy Famiano
Service was great coffee was excellent. But the jelly doughnut mmmmaaahhhh. Not so great will definitely come back for the coffee
Atmosphere: 5
Food: 2
Service: 5
Mike
Awesome
Atmosphere: 5
Food: 5
Service: 5
Maria Parelis
Excellent coffee.
Atmosphere: 5
Food: 5
Service: 5
Eileen Kramer
Great! I got a tasty breakfast sandwich.
Atmosphere: 5
Food: 5
Service: 5
Emilio Quiles
American runs on Dunkin'.
Atmosphere: 5
Food: 5
Service: 5
Washington
I stood at the counter and no one helped me until I asked if they take orders or do I have to do it through the kiosk. The old lady who helped me didn’t listen to my order. I asked for two of each flavor and she puts four. I’ve never been to a Dunkin that ran smoothly. They are always a mess.
Jayce Marge
Short staffed and food was burnt two days in a row. Staff is kind and friendly and doing their best!
Atmosphere: 3
Food: 3
Service: 3
Deena Littles
Love the berry burst
Atmosphere: 5
Food: 5
Service: 5
Vincent Medina
Not sure how these guys wash their hands after using the restroom. Looks to have been this way for some time. Soap was not working.
I had a disappointing experience at this Dunkin’ location. First, my order was not completed correctly, and I had to go back to ask for the missing items. When I requested napkins, I was told they were in the bag, but there were none. To make things worse, the chocolate milk they served were expired. Overall, this was an unprofessional and frustrating experience. I would not recommend this location unless improvements are made.
Atmosphere: 1
Food: 1
Service: 1
Marlene Black
Decided around 930pm New Year's Eve to stop in and say hello to the new Dunkin Donuts! My 1st impression is a very large interior space, but a little stark also in appearance. We did talk to one of the staff members there and he was very friendly and informative. The donuts are brought in fresh at around 430am, so I would guess you better get there early am to get fresh ones. I'll have to experiment on that and get back to you. We did try their donut holes, just because, and as expected, not fresh. I did like the sign greeting to Paxton Township, which is pretty cool. Breakfast special and several sandwiches looked pretty good. Will definitely have to get there early am to try.
Atmosphere: 3
Food: 2
Service: 3
Hector Blanco
Ordered 2 iced coffees. You could not taste the flavoring and the coffee was old. Horrible.
Atmosphere: 4
Food: 1
Service: 4
Nerissa Shaffer
Updated review - this morning, my entire order was wrong. I ordered a medium iced mocha, 5 cream, 6 mocha, and a creme filled donut. I received a peppermint mocha and an chocolate iced "ring" donut. I tell the blonde at the window and she takes my order back while rolling her eyes, comes back with the correct order and says "I hope your day gets better". I'm not sure if she expected me to coddle her while telling her my order was wrong or what, but to have such a simple order messed up yet again is discouraging. I will start making the slightly longer trip to the UD or Progress Ave locations. The young blonde girl at this location has horrible customer service.
Service: 1
CJ W
Just not professional or clean. Staff seemed like they were hanging out instead of working. Employees with family members and their kids hanging out. It was a mess. And frankly, hood! The manager was as bad as the hour associates, and I can see why the hourly crew behaved the way they did as I observed her lack of professionalism and no standards or expectations being upheld. I think the word "rough" best describes how I viewed the place. It was not a "normal" Dunkins.
Kid-friendliness: Too many running around that belong to employees and family.
Wheelchair accessibility: Not really. Very tight and cluttered space. Good luck is the best thought.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Hash Browns, Turkey Sausage Egg and Cheese, Egg and Cheese, Maple Sugar Bacon Breakfast Sandwich
I always experience good customer service every time I go. The food and coffee is always on point, and come out in a timely manner.
Atmosphere: 5
Food: 5
Service: 5
Service was great coffee was excellent. But the jelly doughnut mmmmaaahhhh. Not so great will definitely come back for the coffee
Atmosphere: 5
Food: 2
Service: 5
Awesome
Atmosphere: 5
Food: 5
Service: 5
Excellent coffee.
Atmosphere: 5
Food: 5
Service: 5
Great! I got a tasty breakfast sandwich.
Atmosphere: 5
Food: 5
Service: 5
American runs on Dunkin'.
Atmosphere: 5
Food: 5
Service: 5
I stood at the counter and no one helped me until I asked if they take orders or do I have to do it through the kiosk. The old lady who helped me didn’t listen to my order. I asked for two of each flavor and she puts four. I’ve never been to a Dunkin that ran smoothly. They are always a mess.
Short staffed and food was burnt two days in a row. Staff is kind and friendly and doing their best!
Atmosphere: 3
Food: 3
Service: 3
Love the berry burst
Atmosphere: 5
Food: 5
Service: 5
Not sure how these guys wash their hands after using the restroom. Looks to have been this way for some time. Soap was not working.
Atmosphere: 1
Food: 1
Service: 4
Restaurantji Recommends
I had a disappointing experience at this Dunkin’ location. First, my order was not completed correctly, and I had to go back to ask for the missing items. When I requested napkins, I was told they were in the bag, but there were none. To make things worse, the chocolate milk they served were expired. Overall, this was an unprofessional and frustrating experience. I would not recommend this location unless improvements are made.
Atmosphere: 1
Food: 1
Service: 1
Decided around 930pm New Year's Eve to stop in and say hello to the new Dunkin Donuts! My 1st impression is a very large interior space, but a little stark also in appearance. We did talk to one of the staff members there and he was very friendly and informative. The donuts are brought in fresh at around 430am, so I would guess you better get there early am to get fresh ones. I'll have to experiment on that and get back to you. We did try their donut holes, just because, and as expected, not fresh. I did like the sign greeting to Paxton Township, which is pretty cool. Breakfast special and several sandwiches looked pretty good. Will definitely have to get there early am to try.
Atmosphere: 3
Food: 2
Service: 3
Ordered 2 iced coffees. You could not taste the flavoring and the coffee was old. Horrible.
Atmosphere: 4
Food: 1
Service: 4
Updated review - this morning, my entire order was wrong. I ordered a medium iced mocha, 5 cream, 6 mocha, and a creme filled donut. I received a peppermint mocha and an chocolate iced "ring" donut. I tell the blonde at the window and she takes my order back while rolling her eyes, comes back with the correct order and says "I hope your day gets better". I'm not sure if she expected me to coddle her while telling her my order was wrong or what, but to have such a simple order messed up yet again is discouraging. I will start making the slightly longer trip to the UD or Progress Ave locations. The young blonde girl at this location has horrible customer service.
Service: 1
Just not professional or clean. Staff seemed like they were hanging out instead of working. Employees with family members and their kids hanging out. It was a mess. And frankly, hood! The manager was as bad as the hour associates, and I can see why the hourly crew behaved the way they did as I observed her lack of professionalism and no standards or expectations being upheld. I think the word "rough" best describes how I viewed the place. It was not a "normal" Dunkins.
Kid-friendliness: Too many running around that belong to employees and family.
Wheelchair accessibility: Not really. Very tight and cluttered space. Good luck is the best thought.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Hash Browns, Turkey Sausage Egg and Cheese, Egg and Cheese, Maple Sugar Bacon Breakfast Sandwich
Loading...