I ordered an 8 piece extra crispy meal and 2 chicken sandwiches, and they told me it would be 15 min for crispy chicken, they just put it in. Fine. Told me to pull up and wait. So I did. *30 minutes later.* I am still sitting there. I go back around the drive through. Pull up to a different person. They asked what I had, I told them. my food was just sitting there on the counter ready to go. They never told me I needed to go in and get it or if they were going to bring it out to me, they just told me to pull up and wait. The woman who took my order today. March first, at eight o'clock at night was so high on heroin or alcohol possibly she was slurring and could barely get her words out and keep her eyes open. It was an absolute joke. She needs to be fired. This is probably the reason that my food sat for so long is because she was high and forgot about me. The food is fine. It's KFC I mean, it is what it is. It's in a crappy area of town and it's really hit-or-miss with the employees. I must say the man who gave me my food. It was nice.He was kind and apologized for the wait and everything.
Atmosphere: 1
Food: 3
Service: 1
Richard Trexler
I had an issue with my take out order. I called and the store made a correction and made it right a few days later. Not upset at all because at least they made good on it, friendly and understanding
Parking: Lot clear and clean
Kid-friendliness: Friendly to children’s needs
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Fried Chicken, Chicken Sandwich, 8 pcs Chicken Tenders, 8 PC Nuggets Combo, Gravy, Cole Slaw, 5 PC Nuggets Kids Meal, Chicken Tender
The service speed is phenomenal and also the quality of the food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Fried Chicken, Gravy, Cole Slaw
Patricia Bart
It's KFC.
Atmosphere: 4
Food: 4
Service: 4
Jordan J
Prior I had a 4 star review but after my last 2 visits it's been 1 star service. Last order pickup through the app was roughly 20 minutes and this time was 30 minutes (from when I arrived). If the app would say the actual pickup time this wouldn't be as much an issue. The worker taking the orders was also being rude. Rudness doesn't bother me but she was rude to an elderly lady. Your location managers should be trained on how to satisfy customers if there's an issue with order times. Offer a desesrt in the meal or at least a drink while I stood there. Offer something low cost and be apologetic. Support on the app gave me some reward points but I did have to ask for them... I shouldn't have to even ask. So your store leadership and customer service gets a 1 star. Food was good. Forgot my sauces but I'm use to that.
Atmosphere: 3
Food: 4
Service: 1
Anna Heckman
Ordered extra crispy and all chicken was cold and soggy..lid was off the mashed potatoes and spilled in bag..horrible disgusting waste of money and tried to call kfc and phone wasn't answered after multiple trys
Food: 1
Andrew Williams
Super greasy not crispy at all.
Atmosphere: 2
Food: 2
Service: 2
Mike R
I ordered chicken nuggets for my 92 year old grandmother who loves their chicken. 15 dollars for 12 nuggets and fries all she asked for was honey mustard. non existence in my order... 2 cars in drive though was overwhelming.
Atmosphere: 2
Food: 2
Service: 1
Chris Kilpatrick
Chicken was old and over priced, over $30 dollars for 12 chicken fingers at that quality is outrageous.
What KFC doesn't have chicken??? I'll tell you, Hazleton KFC! What a joke
Carlo Basile
Good chicken
Kid-friendliness: Fun for all kid meals coloring books play area.
Wheelchair accessibility: My chair felt like I was going up a cloud so smooth makes me thankful to be crippled I. S wheel chair or I'ld never experience this state if the art wheelchair drive though or dine in Ramp best
Recommended dishes: French Fries, Chicken Sandwich, Tender
Tom Elliott
Food was Salty. Didn't have what we wanted to order. Staff was friendly. I'm glad there are plenty of other food places in the area.
Atmosphere: 2
Food: 2
Service: 2
Massiell De la Rosa
The chicken is raw for me out of a 10 I will give it 3 hoof food that is disgusting ?
I ordered an 8 piece extra crispy meal and 2 chicken sandwiches, and they told me it would be 15 min for crispy chicken, they just put it in. Fine. Told me to pull up and wait. So I did.
*30 minutes later.* I am still sitting there. I go back around the drive through. Pull up to a different person. They asked what I had, I told them. my food was just sitting there on the counter ready to go. They never told me I needed to go in and get it or if they were going to bring it out to me, they just told me to pull up and wait.
The woman who took my order today. March first, at eight o'clock at night was so high on heroin or alcohol possibly she was slurring and could barely get her words out and keep her eyes open. It was an absolute joke. She needs to be fired. This is probably the reason that my food sat for so long is because she was high and forgot about me. The food is fine. It's KFC I mean, it is what it is. It's in a crappy area of town and it's really hit-or-miss with the employees. I must say the man who gave me my food. It was nice.He was kind and apologized for the wait and everything.
Atmosphere: 1
Food: 3
Service: 1
I had an issue with my take out order. I called and the store made a correction and made it right a few days later. Not upset at all because at least they made good on it, friendly and understanding
Parking: Lot clear and clean
Kid-friendliness: Friendly to children’s needs
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Fried Chicken, Chicken Sandwich, 8 pcs Chicken Tenders, 8 PC Nuggets Combo, Gravy, Cole Slaw, 5 PC Nuggets Kids Meal, Chicken Tender
Great food
Kid-friendliness: Kid friendly
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Chicken Sandwich, Gravy
The service speed is phenomenal and also the quality of the food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Fried Chicken, Gravy, Cole Slaw
It's KFC.
Atmosphere: 4
Food: 4
Service: 4
Prior I had a 4 star review but after my last 2 visits it's been 1 star service. Last order pickup through the app was roughly 20 minutes and this time was 30 minutes (from when I arrived). If the app would say the actual pickup time this wouldn't be as much an issue. The worker taking the orders was also being rude. Rudness doesn't bother me but she was rude to an elderly lady. Your location managers should be trained on how to satisfy customers if there's an issue with order times. Offer a desesrt in the meal or at least a drink while I stood there. Offer something low cost and be apologetic. Support on the app gave me some reward points but I did have to ask for them... I shouldn't have to even ask. So your store leadership and customer service gets a 1 star. Food was good. Forgot my sauces but I'm use to that.
Atmosphere: 3
Food: 4
Service: 1
Ordered extra crispy and all chicken was cold and soggy..lid was off the mashed potatoes and spilled in bag..horrible disgusting waste of money and tried to call kfc and phone wasn't answered after multiple trys
Food: 1
Super greasy not crispy at all.
Atmosphere: 2
Food: 2
Service: 2
I ordered chicken nuggets for my 92 year old grandmother who loves their chicken. 15 dollars for 12 nuggets and fries all she asked for was honey mustard. non existence in my order... 2 cars in drive though was overwhelming.
Atmosphere: 2
Food: 2
Service: 1
Chicken was old and over priced, over $30 dollars for 12 chicken fingers at that quality is outrageous.
Atmosphere: 1
Food: 1
Service: 3
Restaurantji Recommends
Best KFC I have ever eaten at.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
What KFC doesn't have chicken??? I'll tell you, Hazleton KFC! What a joke
Good chicken
Kid-friendliness: Fun for all kid meals coloring books play area.
Wheelchair accessibility: My chair felt like I was going up a cloud so smooth makes me thankful to be crippled I. S wheel chair or I'ld never experience this state if the art wheelchair drive though or dine in Ramp best
Recommended dishes: French Fries, Chicken Sandwich, Tender
Food was Salty. Didn't have what we wanted to order. Staff was friendly. I'm glad there are plenty of other food places in the area.
Atmosphere: 2
Food: 2
Service: 2
The chicken is raw for me out of a 10 I will give it 3 hoof food that is disgusting ?
Atmosphere: 3
Food: 1
Service: 1
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