honestly this used to be my go to coffee place. however, recently they have went SO far downhill. i literally pay $5+ to be completely disappointed. the coffee is not worth drinking unless you like sweetened milk or sewer water. also, they seem to just add whatever they want to your order if they are out of what you order??? whipped cream instead of cold foam, glazed donut instead of chocolate frosted. you dont even get a warning its just thrusted out the window at you and the window gets shut. food is mediocre at best.
Atmosphere: 2
Food: 2
Service: 2
Alan Stenstream
This location is the only location owned by White's Donuts that consistently fails, time after time. Be it Iced Lattes with no espresso (despite paying for additional shots), Iced coffees with no dairy (despite ordering extra creamer), or items coming out with random unrequested ingredients in them...failure seems to be their go to play. The first ten or fifteen times I had no espresso in my latte, I chalked it up to them being busy and making a mistake but now? Either they don't know HOW to do it right, or they honestly just don't care to. Go across town to the S. Hermitage road location or the Hubbard location. Don't waste your time and money on the heartbreak that is "Hermitage North".
Food: 3
Service: 1
megan masters
Higher prices at this location. Employees are not super friendly. Exiting can be a major headache.
Parking: Parking is not necessarily the issue. However, the drive-thru lane is a pain. Exiting the parking lot is also difficult.
Atmosphere: 3
Food: 4
Service: 3
Jessica Spencer
Past few times I've gotten my frozen mocha coffee, it's had a lot of big chunks of ice. One day last week, I ordered a bagel and my frozen mocha. Their card machine was messing up, then I got my bagel and was told to have a good day. I drove off and never got my coffee. I sat in the drive thru for probably 10 minutes waiting for their card machine to take my money and get my bagel and coffee. It was chaos that morning so it was also my fault but usually I get my coffee then food. That morning, they were very unorganized.
Atmosphere: 3
Food: 3
Service: 3
Codie Lynn
Wow ! Is all I have to say ... I just spent 17 mints at the window waiting on one chicken pepper wrap just for it to be handed to be frozen solid cold .. I mean this is the second bad experience I've had in a row.. last week I went inside for breakfast and the place was packed n I mean packed and all and literally all the customers was angry and complaining.. I waited that day for one item for 30 mints. All I have to say is if your on a lunch break don't go here !! This location is not good for anything but it's donuts it's seems like even my coffee are always made wrong . Very upset cause now I don't get to eat into I get off work at midnight. Whoever the mods are should not be getting paid a dime... clearly the store owner don't give a shit he don't reply to a thing on here.. do yourselfs a favor go to Starbucks no matter how busy they are they know how to run a business every time
Atmosphere: 2
Food: 1
Service: 1
Claire
i wish i could rate this place 0 stars. they’re ALWAYS so beyond rude and never get the orders correct and if u tell them its wrong they do not care and act like you’re the one that was wrong. worst dunkin in the area hands down
Atmosphere: 1
Food: 1
Service: 1
susan Hol
Super slow! Food was just warm.
Atmosphere: 3
Food: 2
Service: 1
Ciro J. Lama
Very slow line even when there little traffic. Coffee is often burnt. The employees clearly don't care... always new faces, high employee turnover. Management clearly doesn't care
Atmosphere: 1
Food: 1
Service: 1
Michelle Smith
This is by far the worst Dunkin. Every time I order a frosted coffee roll or donut they place it in the bag upside down. Every time I get it from the bag the frosting sticks to the bag and not the pastry. If I wanted an unfrosted item I would order it. The staff is always rude there too.
Atmosphere: 2
Food: 1
Service: 1
Whiplash Johnny
This particular store was disgusting, the wait was long just to find out that they were out of the donuts we wanted and they weren't making anymore. For a so-called Donut place this franchise sucks.
mocha lattes...Luke warm..not enough espresso or foam. tastes like lukewarm chocolate. milk
Bob Carr
The service at this location is absolutely terrible. I've read the many bad reviews so I see that management never responds which to me means they don't care. Corporate needs to shut this place down.
Brad Garman -steele
nights on Saturday there specifically a woman that is absolutely ignorant and has a problem with ordering anything. Place has went way down hill. Plus ordered only 5 things total and still messed it up!!!!Terrible customer service!!!!!!!!!!!
Atmosphere: 1
Food: 3
Service: 1
Cheryl Barreca
Coffee is great
Atmosphere: 5
Service: 5
Kristy Pulice
Don't recommend the E State Street Hermitage Dunkin. ALWAYS getting coffee orders wrong & missing paid items on orders. Some coffees taste so bad they are poured down the drain. So that's money down the drain. Iced Tea is generally like water & tastes like water. Please train E State Street crews to make accurate coffee orders, learn how to brew tea properly. Prefer the S. Hermitage Rd Dunkin location. Generally orders are spot on & crew is generally friendly. Depends on crew.
honestly this used to be my go to coffee place. however, recently they have went SO far downhill. i literally pay $5+ to be completely disappointed. the coffee is not worth drinking unless you like sweetened milk or sewer water. also, they seem to just add whatever they want to your order if they are out of what you order??? whipped cream instead of cold foam, glazed donut instead of chocolate frosted. you dont even get a warning its just thrusted out the window at you and the window gets shut. food is mediocre at best.
Atmosphere: 2
Food: 2
Service: 2
This location is the only location owned by White's Donuts that consistently fails, time after time. Be it Iced Lattes with no espresso (despite paying for additional shots), Iced coffees with no dairy (despite ordering extra creamer), or items coming out with random unrequested ingredients in them...failure seems to be their go to play. The first ten or fifteen times I had no espresso in my latte, I chalked it up to them being busy and making a mistake but now? Either they don't know HOW to do it right, or they honestly just don't care to. Go across town to the S. Hermitage road location or the Hubbard location. Don't waste your time and money on the heartbreak that is "Hermitage North".
Food: 3
Service: 1
Higher prices at this location. Employees are not super friendly. Exiting can be a major headache.
Parking: Parking is not necessarily the issue. However, the drive-thru lane is a pain. Exiting the parking lot is also difficult.
Atmosphere: 3
Food: 4
Service: 3
Past few times I've gotten my frozen mocha coffee, it's had a lot of big chunks of ice. One day last week, I ordered a bagel and my frozen mocha. Their card machine was messing up, then I got my bagel and was told to have a good day. I drove off and never got my coffee. I sat in the drive thru for probably 10 minutes waiting for their card machine to take my money and get my bagel and coffee. It was chaos that morning so it was also my fault but usually I get my coffee then food. That morning, they were very unorganized.
Atmosphere: 3
Food: 3
Service: 3
Wow ! Is all I have to say ... I just spent 17 mints at the window waiting on one chicken pepper wrap just for it to be handed to be frozen solid cold .. I mean this is the second bad experience I've had in a row.. last week I went inside for breakfast and the place was packed n I mean packed and all and literally all the customers was angry and complaining.. I waited that day for one item for 30 mints. All I have to say is if your on a lunch break don't go here !! This location is not good for anything but it's donuts it's seems like even my coffee are always made wrong . Very upset cause now I don't get to eat into I get off work at midnight. Whoever the mods are should not be getting paid a dime... clearly the store owner don't give a shit he don't reply to a thing on here.. do yourselfs a favor go to Starbucks no matter how busy they are they know how to run a business every time
Atmosphere: 2
Food: 1
Service: 1
i wish i could rate this place 0 stars. they’re ALWAYS so beyond rude and never get the orders correct and if u tell them its wrong they do not care and act like you’re the one that was wrong. worst dunkin in the area hands down
Atmosphere: 1
Food: 1
Service: 1
Super slow! Food was just warm.
Atmosphere: 3
Food: 2
Service: 1
Very slow line even when there little traffic. Coffee is often burnt. The employees clearly don't care... always new faces, high employee turnover. Management clearly doesn't care
Atmosphere: 1
Food: 1
Service: 1
This is by far the worst Dunkin. Every time I order a frosted coffee roll or donut they place it in the bag upside down. Every time I get it from the bag the frosting sticks to the bag and not the pastry. If I wanted an unfrosted item I would order it. The staff is always rude there too.
Atmosphere: 2
Food: 1
Service: 1
This particular store was disgusting, the wait was long just to find out that they were out of the donuts we wanted and they weren't making anymore. For a so-called Donut place this franchise sucks.
Restaurantji Recommends
mocha lattes...Luke warm..not enough espresso or foam. tastes like lukewarm chocolate. milk
The service at this location is absolutely terrible. I've read the many bad reviews so I see that management never responds which to me means they don't care. Corporate needs to shut this place down.
nights on Saturday there specifically a woman that is absolutely ignorant and has a problem with ordering anything. Place has went way down hill. Plus ordered only 5 things total and still messed it up!!!!Terrible customer service!!!!!!!!!!!
Atmosphere: 1
Food: 3
Service: 1
Coffee is great
Atmosphere: 5
Service: 5
Don't recommend the E State Street Hermitage Dunkin. ALWAYS getting coffee orders wrong & missing paid items on orders. Some coffees taste so bad they are poured down the drain. So that's money down the drain. Iced Tea is generally like water & tastes like water. Please train E State Street crews to make accurate coffee orders, learn how to brew tea properly.
Prefer the S. Hermitage Rd Dunkin location. Generally orders are spot on & crew is generally friendly. Depends on crew.
Food: 2
Service: 2
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