Hot Head Burritos

3362 E State St, Hermitage
(724) 979-4763

Recent Reviews

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Crysta Bonekovic

In a hurry, I ordered two tacos to go, intending to eat them later. However, I declined the shells to avoid them becoming slimy after sitting. In retrospect, I should have ordered them save the restaurant some money.
The front line Associates were friendly were fantastic to the customers at the 3362 E State Street Hermitage, Pennsylvania 16148 location. - until a female manager came out of the back confronted and belittled her associate publicly, demanding that I order a small bowl instead.
I failed to comprehend the significance of ordering a bowl, as two tacos are essentially less product contained than inside of a bowl. Nevertheless, I will now order the shells and discard them, as I find this practice wasteful. I did not keep my receipt, but my bill was five dollars and some change for a smaller portion of food than in a small bowl. I am curious as to how much a small bowl cost that caused tge manager to throw a tantrum publicly.

Furthermore, I find the manager’s behavior towards her associates and myself along with the customer behind me, whom liked what I ordered and ordered the same thing. This manager Caused the customer behind me change her order to avoid being Talked down to by this manager - utterly disrespectful and inappropriate. Her demeanor and her presence is an embarrassment to your establishment.
This was about 1 PM on Tuesday June 24- I have dark hair and a purple sweater. I would love for you to watch this video to see how your establishment is being represented!

Imani Hopson

The employees were rude and unprofessional they had attitudes and didn’t wanna work they messed up my order and acted like they didn’t know what to do

michael holman

Never again will i go here. Yesterday me and my wife went here. And she ordered a Lil bowl and I ordered a big bowl. And we physically watched them put the same portions in both. When confronted about it. The manager stated that was not true. When me and my wife both watched it happen. Do better people. We don't want to pay more money for something we are not receiving.

Richard Kulp

This place is way better than the other burrito place.

Jessica Brummett

Best chicken teriyaki bowl ever

fireball0304

Make sure you order your food the workers didn’t listen to what I wanted and seemed annoyed when having to go back to put things on. Didn’t want corn and they put it on and just ignored me. Really good food and typically pretty good just make sure you order ahead of time since it ends up somehow being cheaper too anyway.

Atmosphere: 3

Food: 5

Service: 1

Recommended dishes: Sauce, Hawaiian, Burrito Bowl, Sweet Habanero, Salsa, Queso, Bowl, Quesadilla, Beef Burrito

Maxwell Davis

Rude as hell. Portions where absolutely pitiful, but smothered our food in sour cream. Go to the hotheads in new castle 15 mins away. Don't support this one. I'm embarrassed for then.

Atmosphere: 5

Food: 1

Service: 1

TheKenman2 _

I’ve been coming here for years have never been charged for extra ranch dressing in my life. It is ridiculous to charge for extra when your employee uses the end of the bottle on your item. This is the only time I’ve been unhappy with this establishment. If I see this guy here when I come again I will not come back

Atmosphere: 5

Food: 3

Service: 1

Seasonal Depression

Big burrito! ?

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Beef Burrito

Jason Sterner

Way better than Chipotle because Hothead's actually has sauces. Also way less food-borne illnesses.

Atmosphere: 3

Food: 4

Service: 5

Allyse S

I paid $52 for two bowls and a quesadilla with chips and salsa and two drinks, and I can definitely say I did not get what I paid for. The manager gave me the smallest scoop of vegetables I'd ever seen and when I asked nicely for another scoop, they told me they were going to charge me extra for it. I paid an additional $3.00 for a small side of queso and asked for the salsa they didn't give me with my chips and salsa and when I asked for my second cup with my second meal deal, the employee ringing me up argued with me about getting me a second small cup of salsa for the meal deal I paid for, saying that the $3.00 cup of queso that I paid extra for, counted as my salsa. (THE SALSA IS FREE ON YOUR BOWL ANYHOW) Absolutely rude customer service here. I got rice, beans, vegetables, meat, cheese and sour cream. I do not think I was asking for very much.

Atmosphere: 2

Food: 3

Service: 1

Tyler Eggman

The Place is trash got charged for chips and salsa fought with me about getting them when they forgot to give me them . This is my second time here I will never come back and I will tell everyone I know that the place is garbage I feel like I got scammed the food is terrible

Atmosphere: 1

Food: 1

Service: 1

justin kuncio

The ideal place for burritos in Hermitage. Always a good meal, and staff always friendly

Atmosphere: 4

Food: 5

Service: 5

Will Kovach

I did not have high expectations when placing an order at Hot Head Burrito in person, but sadly, even that low bar was not meant. The beans and rice were overcooked, bland, and simply tasted old. The chicken was rubbery, overly sour, and salty. It seemed like it was from the bottom of a pan. I had the Chicken Power Bowl, and I do not know if this item was meant to be cold, but it certainly was. I question the time temperature hold time on the items placed in this meal. The staff were rude, unfriendly, and unresponsive when asked questions. They couldn't have been bothered. Do they treat everyone this way or just us? You're better off buying Delimex Frozen Mexican food from Walmart. For over $30 for two meals, it had no excuse to be this poor of a meal. We won't be back.

Andy McClearn

Food is always decent. The chicken bowl is what I got. Always get sauce on the side. And get lettuce on side of you plan on not finishing that day. Overall good experience this trip

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bowl

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