I ordered a bowl of soup that comes with a chunk of sourdough baguette bread. I did not receive the bread. When I asked for it I was told, "we ran out." I asked for a slice of any bread available to replace it and was told, "we can't do that." They have sliced bread they use to make sandwiches. I don't understand why, at a place known for bread, I couldn't get a slice of bread to replace what was supposed to be included with the soup. Sign me: Disgruntled customer
Carla Infante
Service is soooo slow!
Atmosphere: 3
Food: 4
Service: 1
Lesley Frengel
Used to be so good. It's gotten very expensive and the food quality has declined. Today I got the potato soup. It was sooo salty, had barely any potatoes and was basically a bowl of thick, cheesy slime. I keep coming back but this was probably the last attempt for me.
Atmosphere: 2
Food: 2
Service: 2
Ian Sowa
Haven't eaten here in about 10 years and now I remember why. My bbq chicken sandwich was more like bread with a chicken spread then a sandwich. Look at my sandwich and the one they advertise. COMPLETELY PATHETIC!!!!!!
Food: 1
Lisa Phillips
Ordered on mobile app to pick up in Hermitage. Didn't realize in the customization the plus sign actually removed what I thought I was adding. So I received 2 pieces of bread, nothing on it, for the price of an actual sandwich. I called and the manager on duty at 5pm 12/07/24 was rude and wouldn't let me bring my 2 pieces of bread back to actually make the sandwich I wanted. She said it was my error. I called corporate and spoke with Carlos who was very professional and will take care of everything!
Bastian Vanryan
It was cold and rainy out around 5 o’clock, so I decided to have some soup and a sandwich upon entering the environment was welcoming in the gentleman behind the counter. I believe his name is Owen. Upon grabbing my drink cup and receipt Owen Thanked me for my business. I’m not used to that type of Great customer service from someone so young. Owen is definitely a keeper.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Cheese
tristen campbell
Great food! Ordered to go, on my lunch break and my food was waiting for me. Unfortunately I wanted to get a few more bakery items but had to wait until one of the many employees saw me waiting, which was the general manager; other than that, they’re great!
Atmosphere: 5
Food: 5
Service: 4
Elizabeth Dulavitch
Normally I love the food here. We usually eat here during the day. Tonight we decided to get panara for dinner we ordered Two sandwiches to bring home. Neither sandwich had all of the components. So I called the store informed them of the sandwiches I paid full price for but that had been made missing stuff. The young lady who i first spoke to was extremely polite. She informed me shed get her mamager. The manager had a rude bitter attitude that left me feeling angry. She had terrible customer service skills. Maybe they should offer the first ypung lady her position. They offered us replacement sandwiches next time we came but I'm not sure I'd like to interact with someone like that again.
Food: 1
Service: 1
Julia Cain
Panera Bread has a relaxed comfortable atmosphere and the food is always done quick and tastes delicious. I love it here.
i love eating here but they constantly mess up my orders through the app and i have to go back every single time and it’s a little frustrating
Paige Cresswell
I’m incredibly disappointed in this Panera. I’ve tried it multiple times on different times and days hoping maybe it was just the shift but it’s not. The salads are BAD. Every single one I get has dead, slimy lettuce leaves in them. They say they hand make their salads to order; if so they really need to get a different supplier or get better at noticing when lettuce is bad.
Atmosphere: 3
Food: 1
Service: 5
Rhyann Loosemore
I want to give 5 stars to the cashier at the drive thru. My ticket says it was Kaihilani. She was the kindest food service worker I have ever met and I have been in food service for 10+ years. She was extremely sweet and kind. She is definitely a worker they should be proud to have. My food was also great.
Atmosphere: 5
Food: 5
Service: 5
Rhyann Eder Minerva
I want to give 5 stars to the cashier at the drive thru. My ticket says it was Kaihilani. She was the kindest food service worker I have ever met and I have been in food service for 10+ years. She was extremely sweet and kind. She is definitely a worker they should be proud to have. My food was also great.
Atmosphere: 5
Food: 5
Service: 5
Shawn & Jeff Marsteller
Picked up some soups and bagels for a shut in. The help was efficient and I didn't have to wait long. It's been awhile since I've been in a Panera and things have gotten pricey.
I ordered a bowl of soup that comes with a chunk of sourdough baguette bread. I did not receive the bread. When I asked for it I was told, "we ran out." I asked for a slice of any bread available to replace it and was told, "we can't do that." They have sliced bread they use to make sandwiches. I don't understand why, at a place known for bread, I couldn't get a slice of bread to replace what was supposed to be included with the soup. Sign me: Disgruntled customer
Service is soooo slow!
Atmosphere: 3
Food: 4
Service: 1
Used to be so good. It's gotten very expensive and the food quality has declined. Today I got the potato soup. It was sooo salty, had barely any potatoes and was basically a bowl of thick, cheesy slime. I keep coming back but this was probably the last attempt for me.
Atmosphere: 2
Food: 2
Service: 2
Haven't eaten here in about 10 years and now I remember why. My bbq chicken sandwich was more like bread with a chicken spread then a sandwich. Look at my sandwich and the one they advertise. COMPLETELY PATHETIC!!!!!!
Food: 1
Ordered on mobile app to pick up in Hermitage. Didn't realize in the customization the plus sign actually removed what I thought I was adding. So I received 2 pieces of bread, nothing on it, for the price of an actual sandwich. I called and the manager on duty at 5pm 12/07/24 was rude and wouldn't let me bring my 2 pieces of bread back to actually make the sandwich I wanted. She said it was my error. I called corporate and spoke with Carlos who was very professional and will take care of everything!
It was cold and rainy out around 5 o’clock, so I decided to have some soup and a sandwich upon entering the environment was welcoming in the gentleman behind the counter. I believe his name is Owen. Upon grabbing my drink cup and receipt Owen Thanked me for my business. I’m not used to that type of Great customer service from someone so young. Owen is definitely a keeper.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Cheese
Great food! Ordered to go, on my lunch break and my food was waiting for me. Unfortunately I wanted to get a few more bakery items but had to wait until one of the many employees saw me waiting, which was the general manager; other than that, they’re great!
Atmosphere: 5
Food: 5
Service: 4
Normally I love the food here. We usually eat here during the day. Tonight we decided to get panara for dinner we ordered Two sandwiches to bring home. Neither sandwich had all of the components. So I called the store informed them of the sandwiches I paid full price for but that had been made missing stuff. The young lady who i first spoke to was extremely polite. She informed me shed get her mamager. The manager had a rude bitter attitude that left me feeling angry. She had terrible customer service skills. Maybe they should offer the first ypung lady her position. They offered us replacement sandwiches next time we came but I'm not sure I'd like to interact with someone like that again.
Food: 1
Service: 1
Panera Bread has a relaxed comfortable atmosphere and the food is always done quick and tastes delicious. I love it here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Multigrain Bagel Flat, Salad, Cinnamon Roll, Broccoli Cheddar Soup
Beautiful restaurant, clean, and excellent food.
Wheelchair accessibility: Sidewalk ramp.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup, Tuna Salad Sandwich
Restaurantji Recommends
i love eating here but they constantly mess up my orders through the app and i have to go back every single time and it’s a little frustrating
I’m incredibly disappointed in this Panera. I’ve tried it multiple times on different times and days hoping maybe it was just the shift but it’s not. The salads are BAD. Every single one I get has dead, slimy lettuce leaves in them. They say they hand make their salads to order; if so they really need to get a different supplier or get better at noticing when lettuce is bad.
Atmosphere: 3
Food: 1
Service: 5
I want to give 5 stars to the cashier at the drive thru. My ticket says it was Kaihilani. She was the kindest food service worker I have ever met and I have been in food service for 10+ years. She was extremely sweet and kind. She is definitely a worker they should be proud to have. My food was also great.
Atmosphere: 5
Food: 5
Service: 5
I want to give 5 stars to the cashier at the drive thru. My ticket says it was Kaihilani. She was the kindest food service worker I have ever met and I have been in food service for 10+ years. She was extremely sweet and kind. She is definitely a worker they should be proud to have. My food was also great.
Atmosphere: 5
Food: 5
Service: 5
Picked up some soups and bagels for a shut in. The help was efficient and I didn't have to wait long. It's been awhile since I've been in a Panera and things have gotten pricey.
Atmosphere: 5
Food: 5
Service: 5
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