There bread was really hard and it took awhile for me to be waited on
Food: 1
Service: 1
carly
If you expect fresh bread you are not getting it at the subway not only is it not fresh and soft it's stale every time .You buy a bottle of soda and you're not allowed to have a cup of ice worth anything. Then they put your sandwich in a toaster that is so hot. It crushed the bread to a point where it tastes Stale, then you can't even get a plastic bag to carry your sub out with. Are you serious people The cookies were worse they do not make it everyday. They did not make the cookies every day. And they did not make the word fresh has completely eliminated these people's minds
Rerun
This subway location will treat you right. They may lose points because they do not accept coupons as a franchise but they make up any lost points with the wonderful staff. Always helpful, nice and collected. The quality customer service is worth the stop. 5 stars.
Atmosphere: 3
Food: 5
Service: 5
Steven Kudelko
My girlfriend and I stopped in to pick up a quick dinner after the gym. The guy behind the counter (we didn't catch his name, but we do know he is from Florida and has been banned from 3 different Burger King locations) was awesome.... funny, welcoming, and super knowledgeable about Subway. My girlfriend wasn't familiar with the menu changes and he knew exactly what she wanted based off the old sandwich name, helped her turn it in to one of the protein bowls, and offered to turn any of the cheese they have in to shredded cheese for the salad. He was great about recommending condiments and toppings, and just a nice, entertaining guy to talk to while our food was being prepared. Great experience!
Food: 5
Service: 5
Recommended dishes: Veggie Delite
owen magargee
What's the point when corp runs tv ads offering 6.99 meal deals the the store refuses to honor it
I tottally getting your chicken cheese dipper wrap with my favorite sauce
Atmosphere: 5
Food: 5
Service: 5
M H
I bought food, paid with it with my Discover. I sat down starting eating it and the cashier came out and said I needed to pay for my food, I said I did, and she asked where is the receipt. I said you didn’t give me one. She took my food away. She said she would only let me keep if I paid for it again. We verified with Discover we were charged and then the card was reversed exactly two minutes lately. There is something awry with this restaurant.
Addendum: The manager emailed us and we called the owner and they both told us we stole food and we are lying to them and we deserved to be accosted. Neither care we have video of them taking the food away and the Discover transaction.
Please see attached screenshot below. Keep in mind they accosted us over a $7.08 purchase that we paid for prior to receiving the food.
Barb Mciltrot
We thought we would stop at Subway to pick up a couple subs on our way up to the lake on this past Sunday. According to the store hours they are open at 9:00 a.m. that day so we stopped it was exactly 9:08 a.m. the lady that waited on us was very rude- the store was not ready -we had to stand there while she put all the ingredients out for the subs, then when we chose our bread, we wanted wheat, she told us there was only one loaf of wheat left so only one of us got wheat bread, the other had to choose a different bread. She acted that we were putting her out at 9:08 a.m. when they should be ready at 9:00 when they open. I have never encountered such a rude clerk at a Subway before but this store in Hermitage --we will never visit again. it was uncalled for for her to be as rude as she was!!!! Seriously!!!
Food: 1
Bethany Gettinger
Worst Subway we have ever been to. Husband went in twice and both times the staff was the rudest we have ever dealt with. Will never go back. If I could give 0 stars I would.
Very very Bad place they make my sandwich wrong I will never go back and not recommend it to anyone
Atmosphere: 1
Food: 1
Service: 1
Chance Scobbo
Disgusting!!!! Went in to grab lunch, while waiting for my sandwich to be made the employees were just talking over the ingredients spitting all over the food, they employees were talking about how they were puking over the weekend loud enough for the whole restaurant to hear. Absolutely foul I left without getting anything. Manager wasn’t in the building. Terrible customer service but what can you expect when there’s meth heads making your food.
Atmosphere: 1
Food: 1
Service: 1
shawnee swingle
Did an online order…ordered a pizza sub an there was no pizza sauce (marinara) on the sub!! Called on Friday it’s Monday still no phone call back! Called an there is nothing that can be done because i wouldn’t drive back to Hermitage Friday night for a remake…picture included to see NO SAUCE…wont return to this Subway or the Subway in Walmart!!There are other Sub shops local that would love our business…this isn't the first problem here…been numerous bad experiences but this was the last straw for US!!
Atmosphere: 2
Food: 1
Service: 5
Dre Wellz
Breyden and his partner today were real friendly and helpful. Made the best sub I have ever had at Subway. Will stop here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Sub an Cookie
Ricky
This place is so bad the freezer, cooler, soda machine and front line are all broken, there has been mold in ice machine. Front line freezes every thing causing meat and veggie sides to go bad faster the owner is extremely rude and misstreats his employees. Freezer frequently thaws out. Owner rarely orders what's needed. If you value your health please don't go to this or Walmart location in hermitage as both are owned by same person and both stores are bad. Go to Greenville location instead much better as they are corporate run not private owner who don't care
There bread was really hard and it took awhile for me to be waited on
Food: 1
Service: 1
If you expect fresh bread you are not getting it at the subway not only is it not fresh and soft it's stale every time .You buy a bottle of soda and you're not allowed to have a cup of ice worth anything. Then they put your sandwich in a toaster that is so hot. It crushed the bread to a point where it tastes Stale, then you can't even get a plastic bag to carry your sub out with. Are you serious people The cookies were worse they do not make it everyday. They did not make the cookies every day. And they did not make the word fresh has completely eliminated these people's minds
This subway location will treat you right. They may lose points because they do not accept coupons as a franchise but they make up any lost points with the wonderful staff. Always helpful, nice and collected. The quality customer service is worth the stop. 5 stars.
Atmosphere: 3
Food: 5
Service: 5
My girlfriend and I stopped in to pick up a quick dinner after the gym. The guy behind the counter (we didn't catch his name, but we do know he is from Florida and has been banned from 3 different Burger King locations) was awesome.... funny, welcoming, and super knowledgeable about Subway. My girlfriend wasn't familiar with the menu changes and he knew exactly what she wanted based off the old sandwich name, helped her turn it in to one of the protein bowls, and offered to turn any of the cheese they have in to shredded cheese for the salad. He was great about recommending condiments and toppings, and just a nice, entertaining guy to talk to while our food was being prepared. Great experience!
Food: 5
Service: 5
Recommended dishes: Veggie Delite
What's the point when corp runs tv ads offering 6.99 meal deals the the store refuses to honor it
Atmosphere: 1
Service: 1
They went the extra mile
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken, Cookies, Rotisserie-Style Chicken, All-Pro Sweet Onion Chicken Teriyaki, All-American Club
I tottally getting your chicken cheese dipper wrap with my favorite sauce
Atmosphere: 5
Food: 5
Service: 5
I bought food, paid with it with my Discover. I sat down starting eating it and the cashier came out and said I needed to pay for my food, I said I did, and she asked where is the receipt. I said you didn’t give me one. She took my food away. She said she would only let me keep if I paid for it again. We verified with Discover we were charged and then the card was reversed exactly two minutes lately. There is something awry with this restaurant.
Addendum: The manager emailed us and we called the owner and they both told us we stole food and we are lying to them and we deserved to be accosted. Neither care we have video of them taking the food away and the Discover transaction.
Please see attached screenshot below. Keep in mind they accosted us over a $7.08 purchase that we paid for prior to receiving the food.
We thought we would stop at Subway to pick up a couple subs on our way up to the lake on this past Sunday. According to the store hours they are open at 9:00 a.m. that day so we stopped it was exactly 9:08 a.m. the lady that waited on us was very rude- the store was not ready -we had to stand there while she put all the ingredients out for the subs, then when we chose our bread, we wanted wheat, she told us there was only one loaf of wheat left so only one of us got wheat bread, the other had to choose a different bread. She acted that we were putting her out at 9:08 a.m. when they should be ready at 9:00 when they open. I have never encountered such a rude clerk at a Subway before but this store in Hermitage --we will never visit again. it was uncalled for for her to be as rude as she was!!!! Seriously!!!
Food: 1
Worst Subway we have ever been to. Husband went in twice and both times the staff was the rudest we have ever dealt with. Will never go back. If I could give 0 stars I would.
Restaurantji Recommends
Very very Bad place they make my sandwich wrong I will never go back and not recommend it to anyone
Atmosphere: 1
Food: 1
Service: 1
Disgusting!!!! Went in to grab lunch, while waiting for my sandwich to be made the employees were just talking over the ingredients spitting all over the food, they employees were talking about how they were puking over the weekend loud enough for the whole restaurant to hear. Absolutely foul I left without getting anything. Manager wasn’t in the building. Terrible customer service but what can you expect when there’s meth heads making your food.
Atmosphere: 1
Food: 1
Service: 1
Did an online order…ordered a pizza sub an there was no pizza sauce (marinara) on the sub!! Called on Friday it’s Monday still no phone call back! Called an there is nothing that can be done because i wouldn’t drive back to Hermitage Friday night for a remake…picture included to see NO SAUCE…wont return to this Subway or the Subway in Walmart!!There are other Sub shops local that would love our business…this isn't the first problem here…been numerous bad experiences but this was the last straw for US!!
Atmosphere: 2
Food: 1
Service: 5
Breyden and his partner today were real friendly and helpful. Made the best sub I have ever had at Subway. Will stop here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Sub an Cookie
This place is so bad the freezer, cooler, soda machine and front line are all broken, there has been mold in ice machine. Front line freezes every thing causing meat and veggie sides to go bad faster the owner is extremely rude and misstreats his employees. Freezer frequently thaws out. Owner rarely orders what's needed. If you value your health please don't go to this or Walmart location in hermitage as both are owned by same person and both stores are bad. Go to Greenville location instead much better as they are corporate run not private owner who don't care
Atmosphere: 1
Food: 1
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