Chipotle Mexican Grill

Has to be the worst chipotle right? Service, food quality, cleanliness is all pretty rough.

I rarely write negative reviews but this is a well known chain that needs to do better.

Atmosphere: 1

Food: 1

Service: 1

Fire them all. They're slower than a turtle. Amazing.

Atmosphere: 1

Food: 1

Service: 1

One of the worst chipotle’s in the area. Honestly they are all bad around Pittsburgh, but this one is horrible!!!

Atmosphere: 1

Food: 1

Service: 1

They have poor customer service everyday some new shit !!!

Atmosphere: 1

Food: 1

Service: 1

They never get your order right;;; why is it soooo harddd to follow whats written for the order?? I think it would do wonders for this location to spend the extra 10 seconds to read.

Atmosphere: 2

Food: 2

Service: 1

Worst place and service and food.

Atmosphere: 1

Service: 1

At first I was confused to see how a chipotle could have such bad reviews. But when I tried to order a cheese quesadilla, they refused to make it. 🤨 Despite it being on the menu. Despite them having the tortilla and cheese. Despite me telling them I’d pay the price of a burrito for them to just put cheese in a tortilla and fold it in half. They said I had to order it online. When I said I’d do that, they said I was already there. Probably for the best that I left without getting anything since I saw the person preparing the food putting their gloved hands all over different surfaces and then preparing food immediately after. I left and bought food at the GetGo.

Great meal.

The rice could use a few more minutes cooking. As it had a few chewy bit.

Atmosphere: 4

Food: 5

Service: 5

How do you have the ingredients written on top of the item and still have everything inside wrong? Seriously unreal stuff. Great job.

Atmosphere: 1

Food: 1

Service: 1

Utterly disgusting experience leading to eating of raw white meat chicken and chipotle corporate doing nothing about it.

Floors were covered in trash and food
Drink station was covered in splashed drinks sugar and trash
Employees looked apathetic and checked out with zero concern for customers
Drinks were all empty and the spinners were just spinning foam and gunk at the bottom of the tank, hadn’t been refilled in hours or days
Food behind the window was slopped and sprayed everywhere
Food behind the window had been sitting out so long one employee had a temperature probe trying to verify it was even still safe to serve
Ordered a standard chicken and rice bowl and the white mean chicken was almost raw
It was covered in so many toppings and other sauces it took a minute to realize we were eating raw chicken
I emailed corporate 6-7 begging them to resolve this privately so I didn’t have to bash them with a public review
All they offered was a straight refund, no free food free drinks coupons of anything at all
I will be posting photos here of the raw uncooked chicken
I will be reporting this hazard to the food safety inspector

Atmosphere: 2

Food: 1

Service: 3

Place an order at 5:30 PM through the app still haven’t received my order and it’s 8:27 PM. Try calling the restaurant but they purposely turned off the phone. Customer service and food is always failing. Definitely need new management and employee.

Atmosphere: 1

Food: 1

Service: 1

This location is filthy. Dirtiest restaurant is have ever been in.

Atmosphere: 1

Food: 2

Service: 2

Nasty location. Everything dirty. Everything empty. No souls, just robot employees starring at you. Don’t know how to communicate. Go to any other restaurant nearby.

Atmosphere: 1

Food: 3

Service: 1

Whoever owns this franchise — you’ve seriously got your work cut out for you. The staff coordination is non-existent. It took me over 25 minutes just to get a bowl. That’s ridiculous. One customer literally rage-quit in the middle of his order because of how painfully slow the process was — and he hadn’t even picked his protein yet.

And the counter? Absolutely filthy. Rice, toppings, and who-knows-what else just sitting there for what looked like hours. No one seemed in a rush to clean it up either.

This location is a mess. Get it together.

Atmosphere: 1

Food: 3

Service: 1

See the mess on makeline

Atmosphere: 1

Food: 1

Service: 1