My pretzel had a long hair baked into it…had to pull the hair out of my mouth and throw the rest of the pretzel away. Ridiculous
Lex A
The service was terrible. I was with my family but waiting behind then and did not get served on next 2x. I kept on saying I'm next but the customer service members did not say anything or try to wait on me next. Then the staff member (female) decided to take money at the register that I was standing at when I finally got waited on as I was waiting for my food as to move me from where I was standing. Never coming here again and not recommending because it was highly rude for there to be no communication and servicing me after everyone else behind me in line was gone. This happened 08.30.2024 around 3:00pm to 3:30pm.
Very nice pretzel place! The pretzels taste much better though with more salt though-that is my only suggestion. Nice folks who work there. Tons of annoying customers who come in through so the employees are rock stars for putting up with such irritating clientele.
Atmosphere: 5
Food: 5
Service: 5
Sally Cojocariu
Horsham store is so much better than Abingtons store. Your pretzels are nice and thick. Abington store is long and thin. Philly pretzels should have a nice fat middle.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pretzel
Tammy Pirmann
No line, hot pretzel. Awesome!On free pretzels day, there was a short line, but they were quick and efficient.
Food: 5
Service: 5
Recommended dishes: Pretzel
Highway Ed (HighwayEd)
Went to buy 3 pretzels. The man behind the counter grabbed my pretzels never washed his hands and never wore gloves. He is handling dirty money I gave him three dollars and left. When I arrived home and just threw the pretzels in the trash didn't like the way his hands looked. I will never go back there again and would not recommend it be careful.
Atmosphere: 1
Food: 1
Service: 1
Mary Coakley
Pretzels are delicious. But choose a different location if possible. This place charges a surcharge to use a credit or debit card, 5%, which is higher than the average cost of processing fees which is 1.5-3.5%. So they are pocketing the extra cash. And they still require a $5 minimum purchase to use the card. I watched a guy needlessly add on to his small order just to meet the $5 minimum. If they are going to charge him for the privilege of using his card, why make him meet a minimum purchase? Meanwhile they call it a “cash discount” but it isn’t a discount at all, it’s the regular price.
Atmosphere: 3
Food: 5
Service: 3
Daniel Marlin
I made a mistake selecting which day I wanted my order filled and the staff was awesome and accommodated us by filling the order on short notice. Thank you all at Horsham!
These pretzels are making me thirsty! They are really good though.
Lisa Lowe
Never tried their pretzels. I walked in and was given some suggestions on what to try. Amazing customer service and everything I tried was awesome! I will be back to this store.
J. L. S.
My son and I do "Pretzel Dog Lunch" about once a month. We sit in the parking lot and watch the traffic while eating and chatting. Pretzel Dogs are always hot, fresh and delicious.
David
The crew here is doing an amazing job on Super Bowl Sunday ?The line is clear across the parking lot, but the staff keeps it moving and has great energy! It's great to see people hard at work... this crew deserves a huge Eagles win tonight! Go Birds!
Game Over
I often buy 3-4 Crowd Pleasers on Saturday mornings to offer to the people working at the plant I manage.The Horsham Pretzel Factory Team have always been great to work with and the pretzels are a favorite with the Team at the plant.The Horsham location is my go-to spot for Philly Soft Pretzels.Yes, I recommend them.Yes, I'll be back.
My pretzel had a long hair baked into it…had to pull the hair out of my mouth and throw the rest of the pretzel away. Ridiculous
The service was terrible. I was with my family but waiting behind then and did not get served on next 2x. I kept on saying I'm next but the customer service members did not say anything or try to wait on me next. Then the staff member (female) decided to take money at the register that I was standing at when I finally got waited on as I was waiting for my food as to move me from where I was standing. Never coming here again and not recommending because it was highly rude for there to be no communication and servicing me after everyone else behind me in line was gone. This happened 08.30.2024 around 3:00pm to 3:30pm.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Bottle - Yellow Mustard, Rivet Box
Very nice pretzel place! The pretzels taste much better though with more salt though-that is my only suggestion. Nice folks who work there. Tons of annoying customers who come in through so the employees are rock stars for putting up with such irritating clientele.
Atmosphere: 5
Food: 5
Service: 5
Horsham store is so much better than Abingtons store. Your pretzels are nice and thick. Abington store is long and thin. Philly pretzels should have a nice fat middle.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pretzel
No line, hot pretzel. Awesome!On free pretzels day, there was a short line, but they were quick and efficient.
Food: 5
Service: 5
Recommended dishes: Pretzel
Went to buy 3 pretzels. The man behind the counter grabbed my pretzels never washed his hands and never wore gloves. He is handling dirty money I gave him three dollars and left. When I arrived home and just threw the pretzels in the trash didn't like the way his hands looked. I will never go back there again and would not recommend it be careful.
Atmosphere: 1
Food: 1
Service: 1
Pretzels are delicious. But choose a different location if possible. This place charges a surcharge to use a credit or debit card, 5%, which is higher than the average cost of processing fees which is 1.5-3.5%. So they are pocketing the extra cash. And they still require a $5 minimum purchase to use the card. I watched a guy needlessly add on to his small order just to meet the $5 minimum. If they are going to charge him for the privilege of using his card, why make him meet a minimum purchase? Meanwhile they call it a “cash discount” but it isn’t a discount at all, it’s the regular price.
Atmosphere: 3
Food: 5
Service: 3
I made a mistake selecting which day I wanted my order filled and the staff was awesome and accommodated us by filling the order on short notice. Thank you all at Horsham!
Atmosphere: 5
Food: 5
Service: 5
Breakfast of Champions!
Food: 5
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Restaurantji Recommends
These pretzels are making me thirsty! They are really good though.
Never tried their pretzels. I walked in and was given some suggestions on what to try. Amazing customer service and everything I tried was awesome! I will be back to this store.
My son and I do "Pretzel Dog Lunch" about once a month. We sit in the parking lot and watch the traffic while eating and chatting. Pretzel Dogs are always hot, fresh and delicious.
The crew here is doing an amazing job on Super Bowl Sunday ?The line is clear across the parking lot, but the staff keeps it moving and has great energy! It's great to see people hard at work... this crew deserves a huge Eagles win tonight! Go Birds!
I often buy 3-4 Crowd Pleasers on Saturday mornings to offer to the people working at the plant I manage.The Horsham Pretzel Factory Team have always been great to work with and the pretzels are a favorite with the Team at the plant.The Horsham location is my go-to spot for Philly Soft Pretzels.Yes, I recommend them.Yes, I'll be back.
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