They close at 8 and I get there 7:40, they're already cleaning up. I ask if they have donuts and they didn't seem excited to sell me anything, so I left. The district manager or franchise owner should look at the poor reviews and fix some of these issues, like hiring people who want to sell your product and make the business money. Thanks but I won't be back.
Atmosphere: 1
Food: 1
Service: 1
Nora Harper
They were so busy, customers were rude and they still had a smile on their face. I love this location.
Atmosphere: 5
Food: 5
Service: 5
brianna holmes
Ordered two caramel crazes but only charged for one. The order screen was not working and I was only told my total ( not re-read my order).
So I paid for the second drink at the window and they told me it would be right out so I pulled up out of the way. The staff member began yelling out the window that I needed to pull around again. I asked if they could just walk it out and she said no I had to get back in line to get my drink - even though it was their mistake. Did not want to wait in line so one of my kids walked in. Never been to a place where they don’t walk out the food you are kissing.
James Perry
My order was nearly perfect. The young girl serving me seemed to be having a bad day though.
Atmosphere: 3
Food: 5
Service: 4
Mannix Maguire
Prices are going up and are not worth your money anymore!
Samantha Hess
They did not mix my drink thoroughly and the egg on my sandwich was rotten. Do not go to this location. The customer service is awful and so was the food. Disgusting.
Linda Job
My husband and I with our granddaughter stopped at this DD on our way home and we were so impressed. The place was so clean and neat. We were very impressed that the donuts were in glass enclosed cases. We bought donuts and they were fresh. We have been in a lot of dunkin donuts and this one by far, exceeded the rest. The 2 young people that were working there were so nice that I had to ask their names, Sophia & Mason. I will give this dunkin a 5 star any day and you can bet the next time we are in this area, we will be stopping again!!
Maxwell Ceeburt
Mason was an awesome person who made my order to a T. It was awesome to see someone speak English for once. Give that boy a raise, or even better his own franchise. Keep american businesses away from those getting deported.
francesca magazino
I am continuously disappointed by this location. I shouldn’t have to remind workers of my order. Everytime I come they send me off without giving me any of the food items I had ordered, and then ask me what I got. On top of that the service is extremely poor and the employees have 0 enthusiasm.
Esraa Abdelalim
Very rude, got my order wrong multiple times and wasted time.
I come to this dunkin everyday and usually the service is amazing! I came through today and sat there for 5 minutes then was greeted with what do you want. The worker at the window was very disrespectful. My drink had things floating in it and i had to throw it away after asking her what was in it. My sisters coffee was not stirred and had clumps of syrup in it. I was not given a new drink and was asked why i was still here why waiting for my food! I would just like to say Mason was doing a great job but i was very disappointed in the service today!
Atmosphere: 1
Food: 1
Service: 1
Valentine Dmytrenko
I scheduled the order to be ready 30 minutes before arriving. I got there in 40 minutes, but they only started preparing it when I arrived to pick it up.
Atmosphere: 3
Food: 3
Service: 2
patrick m
You know you can get Donuts at Giant for $1… One of the dumbest things I’ve ever done is pay $3.18 for 2 donuts here. Giant has a bigger selection and better donuts in general.
I stood at the counter as 5 drive through orders were taken and looked at as an inconvenience when all I wanted as 2 donuts.
Never again.
Atmosphere: 1
Food: 1
Service: 1
Tama Zeigler
I don’t typically leave bad reviews but I consistently am disappointed by this place. The food and coffe is whatever, commercialized, I don’t go for flavor I go for convenience it is what it is. But the customer service is just terrible. Some of the kids that work there are great. But most of the time they are rude and condescending. They charged me for the wrong order and promptly fixed it. But that was after the window person told me that I didn’t order what I said I ordered as she tried to hand me a hot coffee. But I bought the munchkin bucket for my son’s class and then the strap broke so I had to get back in to ask for another. She then told me that the straps are all the same. I had to explain that the peg that goes into the bucket broke off. (The buckets should be assembled by the Dunkin employee in my opinion, not handed out the window with the strap sticking out of the top for us to assemble) it just really put me off to this dunkin, like many times before. I will drive the extra couple minutes to Starbucks for coffee from now on. Hopefully by the next time I need donuts for something they’ll have made some changes.
George O'Hara
Love my favorite DD. These ladies work very hard ! Route 39 DD !
They close at 8 and I get there 7:40, they're already cleaning up. I ask if they have donuts and they didn't seem excited to sell me anything, so I left. The district manager or franchise owner should look at the poor reviews and fix some of these issues, like hiring people who want to sell your product and make the business money. Thanks but I won't be back.
Atmosphere: 1
Food: 1
Service: 1
They were so busy, customers were rude and they still had a smile on their face. I love this location.
Atmosphere: 5
Food: 5
Service: 5
Ordered two caramel crazes but only charged for one. The order screen was not working and I was only told my total ( not re-read my order).
So I paid for the second drink at the window and they told me it would be right out so I pulled up out of the way. The staff member began yelling out the window that I needed to pull around again. I asked if they could just walk it out and she said no I had to get back in line to get my drink - even though it was their mistake. Did not want to wait in line so one of my kids walked in. Never been to a place where they don’t walk out the food you are kissing.
My order was nearly perfect. The young girl serving me seemed to be having a bad day though.
Atmosphere: 3
Food: 5
Service: 4
Prices are going up and are not worth your money anymore!
They did not mix my drink thoroughly and the egg on my sandwich was rotten. Do not go to this location. The customer service is awful and so was the food. Disgusting.
My husband and I with our granddaughter stopped at this DD on our way home and we were so impressed. The place was so clean and neat. We were very impressed that the donuts were in glass enclosed cases. We bought donuts and they were fresh. We have been in a lot of dunkin donuts and this one by far, exceeded the rest. The 2 young people that were working there were so nice that I had to ask their names, Sophia & Mason. I will give this dunkin a 5 star any day and you can bet the next time we are in this area, we will be stopping again!!
Mason was an awesome person who made my order to a T. It was awesome to see someone speak English for once. Give that boy a raise, or even better his own franchise. Keep american businesses away from those getting deported.
I am continuously disappointed by this location. I shouldn’t have to remind workers of my order. Everytime I come they send me off without giving me any of the food items I had ordered, and then ask me what I got. On top of that the service is extremely poor and the employees have 0 enthusiasm.
Very rude, got my order wrong multiple times and wasted time.
Restaurantji Recommends
I come to this dunkin everyday and usually the service is amazing! I came through today and sat there for 5 minutes then was greeted with what do you want. The worker at the window was very disrespectful. My drink had things floating in it and i had to throw it away after asking her what was in it. My sisters coffee was not stirred and had clumps of syrup in it. I was not given a new drink and was asked why i was still here why waiting for my food! I would just like to say Mason was doing a great job but i was very disappointed in the service today!
Atmosphere: 1
Food: 1
Service: 1
I scheduled the order to be ready 30 minutes before arriving. I got there in 40 minutes, but they only started preparing it when I arrived to pick it up.
Atmosphere: 3
Food: 3
Service: 2
You know you can get Donuts at Giant for $1…
One of the dumbest things I’ve ever done is pay $3.18 for 2 donuts here.
Giant has a bigger selection and better donuts in general.
I stood at the counter as 5 drive through orders were taken and looked at as an inconvenience when all I wanted as 2 donuts.
Never again.
Atmosphere: 1
Food: 1
Service: 1
I don’t typically leave bad reviews but I consistently am disappointed by this place. The food and coffe is whatever, commercialized, I don’t go for flavor I go for convenience it is what it is. But the customer service is just terrible. Some of the kids that work there are great. But most of the time they are rude and condescending. They charged me for the wrong order and promptly fixed it. But that was after the window person told me that I didn’t order what I said I ordered as she tried to hand me a hot coffee. But I bought the munchkin bucket for my son’s class and then the strap broke so I had to get back in to ask for another. She then told me that the straps are all the same. I had to explain that the peg that goes into the bucket broke off. (The buckets should be assembled by the Dunkin employee in my opinion, not handed out the window with the strap sticking out of the top for us to assemble) it just really put me off to this dunkin, like many times before. I will drive the extra couple minutes to Starbucks for coffee from now on. Hopefully by the next time I need donuts for something they’ll have made some changes.
Love my favorite DD. These ladies work very hard ! Route 39 DD !
Atmosphere: 5
Food: 5
Service: 5
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