The Mad Hatter Winery & Smoke House

The place is amazing and the people are very nice. We really love it

Atmosphere: 5

Food: 5

Service: 5

Come here if you want to wait an hour for microwaved food

Food: 1

Service: 1

We had a wonderful meal and great service at your charming restaurant. Great prices and inviting atmosphere.

your cold food should prepare for an hour
you stated pet friendly but step on dog without any apologies and give me sideways glance
serve racially because we are Asian
learn to be an upright person before open your business

Atmosphere: 1

Food: 1

Service: 1

I think the reason they're slow to serve is because they're actively making up the facts and responding to the victim's comments.

Atmosphere: 1

Food: 1

Service: 1

Respond to the seller’s comment:

It’s incredibly disappointing to see such an unprofessional and defamatory response from the management of this restaurant. Instead of addressing valid concerns raised by multiple customers, you have chosen to attack us personally, mischaracterizing our behavior, and resorting to baseless accusations.
1. “Rude, entitled, arrogant children”: This is an uncalled-for personal attack that reflects poorly on your establishment. We are paying customers who expected a basic level of respect and service.
2. Order complexity and delays: Yes, we were a large group, but we ordered straightforward meals—burgers and steaks—not an unreasonable or complicated request for any restaurant. The issue is not the size of the group but the fact that the food was excessively delayed, served cold, and improperly prepared. That is your responsibility to manage, not ours.
3. Accusation of lying about our dog: The fact remains that your server stepped on our dog. Instead of offering an apology, she rolled her eyes and behaved dismissively. Denying this incident and labeling it as false is simply dishonest.
4. Race-based accusations: Your comment implying we made accusations of racism because your staff is white and we are non-white is deeply offensive and unprofessional. Our complaint was not about race—it was about how we were treated compared to other customers and the overall lack of respect shown to us.
5. Tips and your entitlement to them: Tips are based on the quality of service, food, and overall atmosphere provided by your restaurant. Your food was inedible, as you likely noticed from how little we ate. The service speaks for itself—unapologetic delays, cold food, and dismissive attitudes. Am I supposed to tip for the racial discrimination and blatant double standards we experienced? Absolutely not.
6. “Punishment through bad reviews”: We have every right to share our experience publicly. Bad reviews aren’t “punishment”; they’re feedback for others to make informed decisions. Rather than taking accountability, you have chosen to gaslight and insult your customers.

Your response confirms the lack of professionalism and accountability that we experienced during our visit. Perhaps you should reflect on how you treat customers instead of blaming them for your failings. Your attitude is precisely why this incident warrants a public review.

Atmosphere: 1

Food: 1

Service: 1

This is the most racist, slowest-serving, and worst-tasting restaurant I have ever been to.

I’m sorry to leave such a review, and I want to acknowledge that the hostess who seated us was very nice. However, the rest of our experience was absolutely unacceptable and incomprehensible.

We dined as a group of eight, which was indeed the largest group at the time. However, having more people is no excuse for such poor service. If your restaurant cannot accommodate large parties, you should set a limit on the number of guests, rather than responding to a polite inquiry about our order (after waiting for over an hour) by saying, “It hasn’t been an hour, just 50 minutes.” For the record, from the time we sat down and took our first photo to when the first entrée arrived, 68 minutes had passed.

We ordered nine entrées in total, and here’s what happened:
• Two steaks ordered medium-well were served well-done; another steak ordered medium was nearly fully cooked. Not only were the steaks overdone, but their taste, texture, and quality were completely inedible.
• Seven burgers arrived, but five of them—including the fries—were stone cold. One burger was completely missing, and when we asked about it after an hour, we were told it was ready but, since we didn’t want to wait, it would be canceled. Yet ten minutes later, it was brought to us—hot. If a burger can be served hot in ten minutes, why did we wait over an hour for cold food? I can confidently say that McDonald’s or Burger King offers better, faster, and more affordable meals than what we endured.

What made this even worse was the lack of communication. Nobody came to explain the delays or to kindly ask for our patience. Yet we noticed other tables receiving polite updates, being told their food might take some time but would be worth the wait.

The most infuriating part of this experience was the attitude of one server. While she was courteous to other tables, she stepped on our small dog, did not apologize, and even rolled her eyes at us. Later, she was seen whispering with another table and glancing at us in a way that felt hostile and discriminatory. If your restaurant is not dog-friendly, you should simply say so, rather than treating customers and their pets with such blatant disrespect.

The entire experience was a downward spiral of disappointment, shock, and anger.

We demand an apology and fair treatment. If your restaurant cannot provide basic courtesy, professionalism, or edible food, you should not be in the service industry.

Atmosphere: 1

Food: 1

Service: 1

The food here is by far the best I’ve had at any family resturant. The food is amazing!!

Tips: Come here AFTER your Lehigh Gorge Scenic Train Ride NOT Before.

It may take a few minutes longer than a normal resturant because it is homemade style. But they make the wait time worth it!! We had the Catfish PO’ boy sandwich, 1/2 or full rib and the salmon burger (made from fresh salmon). Highly recommend when in Jim Thorpe

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwiches, Catfish PO Boy, Salmon Burger

I came with my family to this beautiful town and stopped for food before riding the train. Well, the train ride never happened because the service was so slow, the food was cold and had no flavor. I heard the microwave running several times while seated and our wings did not come with blue cheese or ranch or veggies (first time ever). My bf took 3 bites from his burger and left the rest.
Yes, the service was amazing, the older gentleman serving the tables was terrific and attentive but the food was a zero. I wish I could agree with the rest of the reviewers but my review is based on my personal ak experience with this restaurant.

Atmosphere: 5

Food: 1

Service: 5

Really good food. Small dining room. Some outside seating.

Atmosphere: 5

Food: 5

Service: 5

If you want to waste an hour and five minutes, waiting, after you have ordered your mediocre food, then this is the place! NO!

Atmosphere: 1

Food: 1

Service: 1

The atmosphere here is both quirky and cool, and the staff seemed polite, expressing their apologies for the wait times. The staff insists that "it's well worth the wait," but the real question is: is waiting over an hour for food truly worth it?

After placing our breakfast order around 10:40 AM, we eagerly anticipated a plate of fluffy pancakes and crispy bacon, but alas, time marched on. In fact, it marched so slowly that I'm convinced we slipped into an alternate universe, where time doesn't exist and food is just a mythical creature. By 11:45 AM, we were staring at the menu again, now featuring lunch items, and questioning whether breakfast is merely a figment of our imaginations.

To make matters worse, the entire experience felt like a tourist trap--no pun intended--where dreams and appetites go to die.

So, if you're looking for a place where you can enjoy a leisurely meal that may or may not arrive before dinner service, this gem is for you. But for me? I'll be sticking to an actual looking glass, where at least I know the reflection of my breakfast is not just a cruel joke. Never again. Nope.

Edit** we walked down the road to Antonio's pizza, the place was packed but managed to find one empty table. Upon sitting down our order was taken within 2min. Our food then took 10min until it came out. We were blown away! Antonio’s for the win!

Atmosphere: 2

Service: 1

My wife and I went here for the lunch. The service was a little slow but there was only one waitress who was working very hard. The catfish sandwich was pretty good overall and they had someone playing the piano. Overall I’d recommend this place.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Catfish PO Boy

Waited over an hr to receive our food after waiting 30-40 mins just to get served. We ordered our breakfast and by the time we left it was lunch time. We ended up leaving because waiting 2 hrs for food was not worth it. The staff kept saying it’s worth the wait but I can get pancakes and a breakfast sandwich anywhere. The bathroom is also not handicap accessible. So if we your in a wheelchair or walker I would suggest not coming. If you have a whole day to wait here I say come. But other than that would not recommend.

Wheelchair accessibility: None

Atmosphere: 1

This place has amazing food and tastes! Get away from the ordinary and have the extrordinary

Atmosphere: 5

Food: 5

Service: 5