Through the Looking Glass

111 Broadway, Jim Thorpe
(570) 325-9633

Recent Reviews

Sort by
Betsy Murphy

this business has since been closed since the Covid 19 never reopened and is now a New place called the Mad Hatter Winery and Steak house

Avery Zucco

These guys change the name of the restaurant every year it seems to try and cover up their bad reviews.

Place is a mess. Dirty. They don't seem to clean and the building is in bad repair. The interior just feels kinda dank. Like humid, gross dank.

Service is very slow and food is, on a good day, just edible. I've been here a few times but since Jim Thorpe has gotten so many good new restaurants in the last few years there is absolutely NO REASON anyone should be fooled into going here.

Atmosphere: 1

Food: 1

Service: 1

Vivian Zeng

The WORST experience in our Thanksgiving trip!
cold hamburger and fries should wait for an hour
RACIAL service to Asian
pet fiendly restaurant is not at all (we even call you before we arrive)
you guys should learn how to be an upright person before open this restaurant

Atmosphere: 1

Food: 1

Service: 1

Yingqi Zhou

This is the most racist, slowest-serving, and worst-tasting restaurant I have ever been to.

I’m sorry to leave such a review, and I want to acknowledge that the hostess who seated us was very nice. However, the rest of our experience was absolutely unacceptable and incomprehensible.

We dined as a group of eight, which was indeed the largest group at the time. However, having more people is no excuse for such poor service. If your restaurant cannot accommodate large parties, you should set a limit on the number of guests, rather than responding to a polite inquiry about our order (after waiting for over an hour) by saying, “It hasn’t been an hour, just 50 minutes.” For the record, from the time we sat down and took our first photo to when the first entrée arrived, 68 minutes had passed.

We ordered nine entrées in total, and here’s what happened:
• Two steaks ordered medium-well were served well-done; another steak ordered medium was nearly fully cooked. Not only were the steaks overdone, but their taste, texture, and quality were completely inedible.
• Seven burgers arrived, but five of them—including the fries—were stone cold. One burger was completely missing, and when we asked about it after an hour, we were told it was ready but, since we didn’t want to wait, it would be canceled. Yet ten minutes later, it was brought to us—hot. If a burger can be served hot in ten minutes, why did we wait over an hour for cold food? I can confidently say that McDonald’s or Burger King offers better, faster, and more affordable meals than what we endured.

What made this even worse was the lack of communication. Nobody came to explain the delays or to kindly ask for our patience. Yet we noticed other tables receiving polite updates, being told their food might take some time but would be worth the wait.

The most infuriating part of this experience was the attitude of one server. While she was courteous to other tables, she stepped on our small dog, did not apologize, and even rolled her eyes at us. Later, she was seen whispering with another table and glancing at us in a way that felt hostile and discriminatory. If your restaurant is not dog-friendly, you should simply say so, rather than treating customers and their pets with such blatant disrespect.

The entire experience was a downward spiral of disappointment, shock, and anger.

We demand an apology and fair treatment. If your restaurant cannot provide basic courtesy, professionalism, or edible food, you should not be in the service industry.

Atmosphere: 1

Food: 1

Service: 1

Sage

Don‘t even bother to visit this place unless you want to be treated rudely. The waiters were rude and arrogant, unable to take accurate orders or listen properly. One waiter even stepped on our dog and didn’t bother to apologize, instead rolling their eyes while we tried to address the issue.

On top of that, the food was trash. We waited 50 minutes for a couple of burgers and steaks, but out of three steak orders, two were made wrong, and the steaks were as dry as bark. The burgers and fries we received were cold, and the overall quality of the food was extremely poor.

If you’re looking for a good dining experience, don’t waste your time and money here. This place is a complete disappointment.

Atmosphere: 1

Food: 1

Service: 1

Carl Franklin

Very friendly and courteous staff and food was very good with great selections and desert was fabulous 👍🏻✅🇺🇸

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pulled Pork

Maureen Cleveland

Great dinner,ambience and staff.

J

Fun restaurant with random nicknacks everywhere. Your eyes will wander around the whole time you are there. A cute dog is the official greater. The food was decent enough that I would come back while in town. The frozen party drinks served in over sized cups hit the spot. My daughter loved her pasta and chicken wings, the wife was happy with her salmon with baked potato, and I ordered the ribs and actually liked it better than the past few times I've ordered ribs at random establishments that offer it. Chocolate cake and berry pie were enjoyable. If busy the gentleman that was working there is definitely hustling and doing his best to keep up. So be patient. Enjoy.

Atmosphere: 5

Food: 4

Service: 4

Adrien

The atmosphere here is both quirky and cool, and the staff seemed polite, expressing their apologies for the wait times. The staff insists that "it's well worth the wait," but the real question is: is waiting over an hour for food truly worth it?

After placing our breakfast order around 10:40 AM, we eagerly anticipated a plate of fluffy pancakes and crispy bacon, but alas, time marched on. In fact, it marched so slowly that I'm convinced we slipped into an alternate universe, where time doesn't exist and food is just a mythical creature. By 11:45 AM, we were staring at the menu again, now featuring lunch items, and questioning whether breakfast is merely a figment of our imaginations.

To make matters worse, the entire experience felt like a tourist trap--no pun intended--where dreams and appetites go to die.

So, if you're looking for a place where you can enjoy a leisurely meal that may or may not arrive before dinner service, this gem is for you. But for me? I'll be sticking to an actual looking glass, where at least I know the reflection of my breakfast is not just a cruel joke. Never again. Nope.

Edit** we walked down the road to Antonio's pizza, the place was packed but managed to find one empty table. Upon sitting down our order was taken within 2min. Our food then took 10min until it came out. We were blown away! Antonio’s for the win!

Atmosphere: 3

Food: 1

Service: 1

Svetlana Sharapova

If you get more than $1 for food and have menu you must give service and be polite with costumers. And if you have any problems with waiting order time, waiters bad mood etc you must said it to client before ordering. Good luck w your business…

Atmosphere: 3

Food: 2

Service: 1

Erentsen Koldaev

?‍♂️

Service: 1

Helena Raquel Patrício

We waited for over 30 min to be asked what we wanted to eat, then another 50 min to get served. For a grilled cheese and a sandwich…
Not worth the wait

Atmosphere: 3

Food: 2

Service: 1

Jay kofkings

We love to visit this beautiful old town of Jim Thorpe, and always coming back to this little corner all the way up the street. It doesn't look like a restaurant, everything looks old and in a littledisorder, but friendly staff and cheap food, and they have a water bowl for dogs just outside. Up there the parking is easier and for free, and behind it there is a narrow street that leads to one of the most steepest street on earth. This place also has a bar, and sometimes has steaks for dinner. It is a great place to grab a cheap bite or drink.

Vegetarian options: Friendly old guy is running the place, so you can ask him for vegetarian dishes. We usually go for the fries and cheese sandwich, and so on, I'm sure you can get a few vegetarian kinds of pasta.

Parking: Down the road parking is tough, even on meters and in the paid parking lot by the old train station. Up the street we were able to find free street parking, but it is tight.

Kid-friendliness: Very friendly staff for kids and dogs.

Atmosphere: 5

Food: 4

Service: 5

fred frank

This is one of our new favorite places ever. Food was great, prices were great, atmosphere was dreamlike and David the piano player was super talented and entertaining. We can’t wait to have another getaway to Jim Thorpe so we can stop by again. Such a magical and unique place! Try the crab soup if you go, it was the best we’ve ever had.

Atmosphere: 5

Food: 5

Service: 5

Kamil YILMAZ

Amazing place tasty food! Yes the service is a litte slow which has a reason! Everything is handmade good food always take some time! I will definitely come back!

Atmosphere: 5

Food: 5

Service: 5

Loading...