McDonald's

Shopping Cntr, 399 Scarlet Rd, Kennett Square
(610) 444-3193

Recent Reviews

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Brian Shepherd

Associate dropped bag out of drive through window. In the rain asked to get what was in bag replaced. All they did was rebag it. 1 out of 4 orders are always wrong if there was another closer I would quit this one. Sad.

Atmosphere: 1

Food: 1

Service: 1

Paul Frankfurt

Obligatory 1 star for having paper straws.

Atmosphere: 5

Food: 5

Service: 5

Peter Chrisbacher

App is AWFUL and the opposite of intuitive. Local store provides poor service, even when you ask for help with their malfunctioning kiosks. Corporate is worse and uses AI to generate support emails that don't address your issue and deliver zero satisfaction. VERY DISAPPOINTED, so I no longer support this restaurant or chain.

Atmosphere: 2

Food: 2

Service: 1

Elizabeth Boys

Hands down the absolute worst McDonalds I’ve ever been to. I’ve been there 3 times in the last month (it’s on my way home from work) and all 3 times it was a teeeible experience. 1st time- went through drive-thru, there was two people ahead of me and one person behind me and they parked all of us to wait for our food. They finally brought my food out and I started driving home and my cheeseburger was so messy with ketchup and grease that it was hard to hold and with also being somewhat cold, I threw it back in the bag and decided to eat my apple pies instead. Both apple pies were ice cold. I do not like eating my food that is supposed to be hot as cold food so I threw them back in the bag as well. $15 spent on cold food and a 15 minute wait. I chalked it up to must’ve been short staffed & an off night. 2nd time I went, I went in. Oh my gosh I’m surprised the board of health hasn’t shut this place down. I walked in near the drive thru which is near the beverage station and it was absolutely disgusting! The floor had spilled soda all over it with dirty napkins on the floor and the paper from the straws tossed all over the place. The counter where you get your drinks was gross, soda spills all over it, trash all over it and one machine broken. Needless to say, I did not order a drink. I ordered my food and got it to go. My burger was fine but my apple pies were once again cold. I don’t mean cold as in room temp either, I mean actually cold. This time, I was actually irritated, more money down the drain due to laziness of the staff not doing their job. 3rd time I went I hoped for the best. I forgot to take lunch with me to work and I was absolutely starving. I went through drive thru again. I was told to park again even though I was the only one in the drive thru. I only ordered a burger and apple pie. Once they brought my food out I took a bite of my burger and the bun was hard and stale, tried my apple pie and cold AGAIN!!! Are you kidding me?! This time I’ll so angry. Three visits in a month and all 3 times were a complete waste of time and money. I spent $50 on trash that I never got to eat. I stopped at a McDonalds by my house this weekend and my burger was great and my apple pies were delicious and WARM as they should be. I’m not sure what the problem is with this location whether they are seriously short staffed or if they are too lazy to do their job but I will never go tp this place again.

Atmosphere: 1

Food: 1

Service: 1

emmy

There was a hairy hair tie wrapped in the bottom of my frie container. I could follow through with legal action for this if i get sick. And it took 10 minutes to get our food when we were the only people in the drive threw! THERE WAS A HAIRY HAIR TIE I REPEAT!!!!!!!!!!!

Atmosphere: 1

Food: 1

Service: 1

Isaiah Magana

Every time I come here there is a problem, not enough staff, food is cold, this last time had to be the worst. Waited in line for drive through for 15 minutes and was stuck bc had line behind me and in front. Ordered and proceeded to wait in line for another 25 minutes, and the manager even went on the tablet at the window I was at avoided to look at me and disappeared again. I wish I could say I was exaggerating the time but this McDonald’s is truly garbage.

Atmosphere: 1

Food: 2

Service: 1

Imad Afzal

Ordered extra cheese in burger but given with one American cheese in it, manager came on front with lot of attitude and said this one cheese inside is full and we put normally half and for extra cheese we gave you full, funny enough for me as I buy same burger nearly everyday and get two cheese inside when order extra.
This seems like specific new recipe for this branch. HALF CHEESE FULL CHEESE 🤪

Atmosphere: 4

Food: 4

Service: 2

Mitchell Crabtree

Just your typical McDonald's!

Atmosphere: 3

Food: 3

Service: 3

Patricia Lemus Moreno

Best McDonalds in the USA

Atmosphere: 5

Food: 5

Service: 5

Mickey Kelley

The kids love it here we go all the time, but they never have extra napkins, or ketchup out ,you have to ask for napkins and with kids you need access to napkins

Atmosphere: 4

Food: 4

Service: 3

Andy Weber

$45 for a adult and 3 kid meals!

Atmosphere: 3

Food: 2

Service: 1

Hannah Christopher

Yep I got a cheeseburger. Yuck but good

Atmosphere: 1

Food: 3

Service: 5

Livan Diaz

the i was charged for a mcflurry on the app but when I came to pick up they said themachine wasn't working but no money was returned to me.

Atmosphere: 4

Food: 4

Service: 1

Nicholas Stevenson

Best McDonald's in pa

Atmosphere: 4

Food: 3

Service: 4

Shawn Green

The food was fresh and the computers were friendly. imIt was a cool place to sit down on a hot drive. I would recommend that they get rid of the recycled lids and paper straws. They made the drinks taste bad and they broke down fast on a hot a day. Had to take five straws to finish me drink.

Atmosphere: 5

Food: 5

Service: 5

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