Food is actually very good, but the service makes the experience miserable. Somehow, they created a food delivery model where servers are not incetivized to serve. You select your food and drinks, pay and tip upfront. After that you take a receipt, find a table and hope that someone decides to come over and look at the receipt to bring drinks and to tell the kitchen where you sit. A kitchen runner will eventually bring food, when drinks will show up is anyone's guess. Because the tip was collected up front, guests are just an inconvenience to the servers. A take a number to the table model would be so much simpler and more efficient. A shame, because we actually liked the food, but it took 45 minutes to get.
SK
The quality of service at this location has really gone down in the past year. The last two times I dined here, the experience was subpar.The server only came over to take the receipt for the order and brought out the drinks. She asked us if we wanted bread and butter but it never came. She never came back to check in how our meal was or to refill our drinks. They also used to give out those chocolate mints at the end of your meal which I’m guessing they don’t do anymore. Please train your staff better.
JIAYING WANG
Food is ok. All the people working there generally don’t care about your order. It takes forever for them to bring out water and food. Sometimes when you order take out it would just sit in the kitchen and after you waited 20 mins for a simple salad, you ask one of them to check on your order, they bring out your order right away from the back. It was probably sitting in the kitchen for Ren mins no one cared about being it out.
ConnieLynne Hodgkins
Had lunch with my mom yesterday here! The food was delicious! This was the Wild Shrimp Salad! Used to go here all the time when we were at the mall, and looking forward to having lunch here again in the future!
686laurai
A happy surprise while looking for a lunch spot in the massive KOP Mall. Quiet, clean, beautiful restaurant, with excellent staff. Great iced tea (a plus to me!) and wonderful meal - I got the bolognese with chicken meatballs and spicy sausage (which was not too spicy at all - a nice little kick). It was excellent! Staff is very attentive, anticipating needs. I will definitely be back; I saw quite a few things on the menu I would like to try. (Since you currently - in these Covid times - pay for your meal at the counter before sitting down, if you don't have cash to leave a tip on your table, you can add a credit card/debit card tip by going back to the counter on your way out.)
Carlos Vega
Great place
David S
Pleasantly surprised the food was fantastic. For under $20 we got a cup of chicken noodle soup, a cheddar biscuit, and a Sante Fe chicken panini with a side Caesar salad. Everything was fresh and full of flavor and the panini was absolutely delicious. I really enjoyed the biscuit, too. It was like an upscale version of the Red Lobster cheddar biscuit.
Dawnee Watson-Bouie
Food is great. Plenty of options to enjoy. Pricey but healthy portions are served. Enjoyed the cream of mushroom soup & steak tacos! Seating can be a Challenge at peak times of the day, especially if tables are not cleaned in a timely manner.
Patricia Williams
So... The site says they close at 8 PM. the mall closes at 9 PM so to close at 8 PM is reasonable (seeing as it takes a while to clean the grille). I went an hour before said closing time and they were closed? Come onnn. Change your hours online if this is the case. All I freakin' wanted was fries. Nowwww, i'm hungry!!!!!!Thanks a lot, marketplace.
So not only did they raise the price of the cheese steak, but they lowered the amount that you get to 6oz. So now you pay $10 for a roll with steak that only fills half the roll? I got the number to talk to the owner or manager and the number was disconnected? Do better Market Place, Do better.... This is a rip off... And I use to come to you guys 2-4 times a week.
jessica harkeli
The owner did a terrific job on the renovation. The food and prices are outstanding. The employees are always very pleasant and helpful. I continue to eat here. I highly recommend this establishment. - Chris (a mall employee)
Kevin Wilkinson
Good soup, weird ordering system at lunch time. Try the Cranberry Turkey sandwich. ðŸ‘
Food is actually very good, but the service makes the experience miserable. Somehow, they created a food delivery model where servers are not incetivized to serve. You select your food and drinks, pay and tip upfront. After that you take a receipt, find a table and hope that someone decides to come over and look at the receipt to bring drinks and to tell the kitchen where you sit. A kitchen runner will eventually bring food, when drinks will show up is anyone's guess. Because the tip was collected up front, guests are just an inconvenience to the servers. A take a number to the table model would be so much simpler and more efficient. A shame, because we actually liked the food, but it took 45 minutes to get.
The quality of service at this location has really gone down in the past year. The last two times I dined here, the experience was subpar.The server only came over to take the receipt for the order and brought out the drinks. She asked us if we wanted bread and butter but it never came. She never came back to check in how our meal was or to refill our drinks. They also used to give out those chocolate mints at the end of your meal which I’m guessing they don’t do anymore. Please train your staff better.
Food is ok. All the people working there generally don’t care about your order. It takes forever for them to bring out water and food. Sometimes when you order take out it would just sit in the kitchen and after you waited 20 mins for a simple salad, you ask one of them to check on your order, they bring out your order right away from the back. It was probably sitting in the kitchen for Ren mins no one cared about being it out.
Had lunch with my mom yesterday here! The food was delicious! This was the Wild Shrimp Salad! Used to go here all the time when we were at the mall, and looking forward to having lunch here again in the future!
A happy surprise while looking for a lunch spot in the massive KOP Mall. Quiet, clean, beautiful restaurant, with excellent staff. Great iced tea (a plus to me!) and wonderful meal - I got the bolognese with chicken meatballs and spicy sausage (which was not too spicy at all - a nice little kick). It was excellent! Staff is very attentive, anticipating needs. I will definitely be back; I saw quite a few things on the menu I would like to try. (Since you currently - in these Covid times - pay for your meal at the counter before sitting down, if you don't have cash to leave a tip on your table, you can add a credit card/debit card tip by going back to the counter on your way out.)
Great place
Pleasantly surprised the food was fantastic. For under $20 we got a cup of chicken noodle soup, a cheddar biscuit, and a Sante Fe chicken panini with a side Caesar salad. Everything was fresh and full of flavor and the panini was absolutely delicious. I really enjoyed the biscuit, too. It was like an upscale version of the Red Lobster cheddar biscuit.
Food is great. Plenty of options to enjoy. Pricey but healthy portions are served. Enjoyed the cream of mushroom soup & steak tacos! Seating can be a Challenge at peak times of the day, especially if tables are not cleaned in a timely manner.
So... The site says they close at 8 PM. the mall closes at 9 PM so to close at 8 PM is reasonable (seeing as it takes a while to clean the grille). I went an hour before said closing time and they were closed? Come onnn. Change your hours online if this is the case. All I freakin' wanted was fries. Nowwww, i'm hungry!!!!!!Thanks a lot, marketplace.
It's about average for a Mall Food Court...
Restaurantji Recommends
So not only did they raise the price of the cheese steak, but they lowered the amount that you get to 6oz. So now you pay $10 for a roll with steak that only fills half the roll? I got the number to talk to the owner or manager and the number was disconnected? Do better Market Place, Do better.... This is a rip off... And I use to come to you guys 2-4 times a week.
The owner did a terrific job on the renovation. The food and prices are outstanding. The employees are always very pleasant and helpful. I continue to eat here. I highly recommend this establishment. - Chris (a mall employee)
Good soup, weird ordering system at lunch time. Try the Cranberry Turkey sandwich. ðŸ‘
Very good
She crab soup is excellent
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