My husband walked into the KoP store and ordered a thin and crispy 1/2 PP. when we went to eat it, it was extremely thin like toast. It was very dry (cheese was crispy) and overcooked. For $21 I was very disappointed. After calling in to let them know, the man who picked up the phone kept asking for my last name. After several attempts he asked me to spell it. (That’s not the issue). I told him my husband walked into place order, waited and received the pizza. The man said let me talk to my manager. And which store did you go to? I told him “the one I was calling in, KOP.” Now I work for Customer service myself so this is why I’m so upset. Upon hearing him yell back to someone while on the phone with me, he said “the customer isn’t happy.” After some kind of conversation between them he came back to the phone and Said “your husband looked at the pizza and said ok”. I told him after all the years I’ve never been this disappointed. He then said “what do you want me to do?” Up until that point I kept myself calm. Now I’m Pissed. So I said “what I want is better customer service! That’s why I called!” He didn’t respond. So I said I don’t appreciate you taking $21 dollars for toast! And that I’ll never step foot in your establishment again. I knew better but unfortunately it was late and we were hungry. Never EVER again. In the trash it went. I learned my lesson. And I hope upper management responds to how customer service should be approached.
Food: 1
Juan Lopez
the person who took my order never washed his hands before preparing the dough...he was on his phone and took money and I never saw him wash his hands very bad hygiene
Atmosphere: 1
Food: 1
Service: 1
Ramazan Polat
I met with Enver, new guy at the store. He is really helpful. He is doing great pizza. Thank you Enver!
Food: 5
Service: 5
Recommended dishes: Customized Veg Pizza
Tabitha Marshman
Been trying to call for the last half hour because my order through grub hub didn't give ingredients for my pasta. NO ONE ANSWERS!! Even Grubhub called and no one answered. Just received a call and they will not send me the rest of my order. They sent 1 part. No sauce for it and no drink. They won't even give me my pasta.
zaakinah ross
The app wasn’t working and the website to track the order.no one called or text to let you know it was here. Tried calling the store to check on order no one answered. Food was cold.waste of money
Atmosphere: 1
Food: 1
Service: 1
Cynthia Blaylock-Scott
Love the food but the person at the register expected me to read his mind or something. I was waiting for him to tell me when i could tap my card but he was just staring at me w/o saying anything. Everything else was good!
Atmosphere: 3
Food: 5
Service: 3
Graciela Hernandez
the person who took my order never washed his hands before preparing the dough...he was on his phone and took money and I never saw him wash his hands very bad hygiene
Atmosphere: 1
Food: 1
Service: 1
Robert Gabay
Friendly yet polite and prompt service.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Customized Veg Pizza
Kirbyanne Yoder
Why dose my pizza look like this? How am I supposed to share this? I can’t bro.
I've ordered from this location plenty of times. My order today below bar! There is little to no dough. The pizza is what I would describe as a want to be "thin pan" gone wrong. My first and last time ordering the boneless wings. It was basically want to be dino nuggets in Buffalo sauce. I called to let them know how unsatisfied I was with my order. I respectfully gave them feedback . The person I spoke to assured me the ingredients were fresh from yesterdays food truck. I'm not sure if its a language barrier, but he was missing the point of the food being mediocre. It did not taste fresh . He either lied or they completely mishandled the making part. There was hair in my food. He never addressed that part because he was telling how fresh the ingredients are. Not to mention I thought while ordering online I pressed delivery and placed an $11 tip, it was for the store. The gentlemen offered a medium free pizza whenever I went into the store as compensation I guess. He still missed the point honestly. If you can't hear your paying customers out, business will be lost! The chocolate brownie was the best part.
Atmosphere: 1
Food: 1
Service: 1
KJ Luff
Very sloppy place to dine from. Pizza is half cooked, doughy and drowning in unnecessary grease
Atmosphere: 3
Food: 2
Service: 3
Little Marroquín
They should close this store bad service
Caroline Carias
BAD BAD BAD experience ordering online for delivery!!!!!! The guy never found my location and don’t even speak English ??♀️ smh so disappointed.
Service: 1
x xx
Stopped going here years ago. Considered returning. But reading reviews seems like nothing's changed
I ordered two pizza they didn't spread topping
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Customized Veg Pizza
My husband walked into the KoP store and ordered a thin and crispy 1/2 PP. when we went to eat it, it was extremely thin like toast. It was very dry (cheese was crispy) and overcooked. For $21 I was very disappointed. After calling in to let them know, the man who picked up the phone kept asking for my last name. After several attempts he asked me to spell it. (That’s not the issue). I told him my husband walked into place order, waited and received the pizza. The man said let me talk to my manager. And which store did you go to? I told him “the one I was calling in, KOP.”
Now I work for Customer service myself so this is why I’m so upset. Upon hearing him yell back to someone while on the phone with me, he said “the customer isn’t happy.” After some kind of conversation between them he came back to the phone and Said “your husband looked at the pizza and said ok”. I told him after all the years I’ve never been this disappointed. He then said “what do you want me to do?” Up until that point I kept myself calm. Now I’m Pissed. So I said “what I want is better customer service! That’s why I called!”
He didn’t respond. So I said I don’t appreciate you taking $21 dollars for toast! And that I’ll never step foot in your establishment again.
I knew better but unfortunately it was late and we were hungry. Never EVER again. In the trash it went. I learned my lesson. And I hope upper management responds to how customer service should be approached.
Food: 1
the person who took my order never washed his hands before preparing the dough...he was on his phone and took money and I never saw him wash his hands very bad hygiene
Atmosphere: 1
Food: 1
Service: 1
I met with Enver, new guy at the store. He is really helpful. He is doing great pizza. Thank you Enver!
Food: 5
Service: 5
Recommended dishes: Customized Veg Pizza
Been trying to call for the last half hour because my order through grub hub didn't give ingredients for my pasta. NO ONE ANSWERS!! Even Grubhub called and no one answered. Just received a call and they will not send me the rest of my order. They sent 1 part. No sauce for it and no drink. They won't even give me my pasta.
The app wasn’t working and the website to track the order.no one called or text to let you know it was here. Tried calling the store to check on order no one answered. Food was cold.waste of money
Atmosphere: 1
Food: 1
Service: 1
Love the food but the person at the register expected me to read his mind or something. I was waiting for him to tell me when i could tap my card but he was just staring at me w/o saying anything. Everything else was good!
Atmosphere: 3
Food: 5
Service: 3
the person who took my order never washed his hands before preparing the dough...he was on his phone and took money and I never saw him wash his hands very bad hygiene
Atmosphere: 1
Food: 1
Service: 1
Friendly yet polite and prompt service.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Customized Veg Pizza
Why dose my pizza look like this? How am I supposed to share this? I can’t bro.
Food: 1
Restaurantji Recommends
I've ordered from this location plenty of times. My order today below bar! There is little to no dough. The pizza is what I would describe as a want to be "thin pan" gone wrong. My first and last time ordering the boneless wings. It was basically want to be dino nuggets in Buffalo sauce. I called to let them know how unsatisfied I was with my order. I respectfully gave them feedback . The person I spoke to assured me the ingredients were fresh from yesterdays food truck. I'm not sure if its a language barrier, but he was missing the point of the food being mediocre. It did not taste fresh . He either lied or they completely mishandled the making part. There was hair in my food. He never addressed that part because he was telling how fresh the ingredients are. Not to mention I thought while ordering online I pressed delivery and placed an $11 tip, it was for the store. The gentlemen offered a medium free pizza whenever I went into the store as compensation I guess. He still missed the point honestly. If you can't hear your paying customers out, business will be lost! The chocolate brownie was the best part.
Atmosphere: 1
Food: 1
Service: 1
Very sloppy place to dine from. Pizza is half cooked, doughy and drowning in unnecessary grease
Atmosphere: 3
Food: 2
Service: 3
They should close this store bad service
BAD BAD BAD experience ordering online for delivery!!!!!! The guy never found my location and don’t even speak English ??♀️ smh so disappointed.
Service: 1
Stopped going here years ago. Considered returning. But reading reviews seems like nothing's changed
Atmosphere: 1
Food: 3
Service: 1
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