Disclaimer: To be fair, I am only rating based on it being a take out chain pizza. This by no means is top of the line pizza. It's good for what it is. I am also only basing the rating on my most recent Papa John purchase. It was fresh, hot and tasty. Very good for money and quick pick-up.
Food: 5
Service: 5
Brandi Mayer
They gave me food poisoning! Will not be eating here again
Atmosphere: 1
Food: 1
Service: 1
Shanice Rachel
Best papa John’s around. Customer service is top tier!!!!
Iftol Siar
I had a really disappointing experience at this Papa John’s location at king of prussia. First off, they didn’t even have the small-size box (#8), which was frustrating. But the worst part was the pizza—it was undercooked to the point that I had to throw half of it away. To make things worse, the garlic dipping sauce was completely liquid, making it impossible to enjoy. Overall, the quality just wasn’t there, and I definitely won’t be coming back.
Atmosphere: 1
Food: 1
Service: 3
Patel Sandip
I ordered two pizza they didn't spread topping
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Customized Veg Pizza
Ekaterini Montgomery
My husband walked into the KoP store and ordered a thin and crispy 1/2 PP. when we went to eat it, it was extremely thin like toast. It was very dry (cheese was crispy) and overcooked. For $21 I was very disappointed. After calling in to let them know, the man who picked up the phone kept asking for my last name. After several attempts he asked me to spell it. (That’s not the issue). I told him my husband walked into place order, waited and received the pizza. The man said let me talk to my manager. And which store did you go to? I told him “the one I was calling in, KOP.” Now I work for Customer service myself so this is why I’m so upset. Upon hearing him yell back to someone while on the phone with me, he said “the customer isn’t happy.” After some kind of conversation between them he came back to the phone and Said “your husband looked at the pizza and said ok”. I told him after all the years I’ve never been this disappointed. He then said “what do you want me to do?” Up until that point I kept myself calm. Now I’m Pissed. So I said “what I want is better customer service! That’s why I called!” He didn’t respond. So I said I don’t appreciate you taking $21 dollars for toast! And that I’ll never step foot in your establishment again. I knew better but unfortunately it was late and we were hungry. Never EVER again. In the trash it went. I learned my lesson. And I hope upper management responds to how customer service should be approached.
Food: 1
Juan Lopez
the person who took my order never washed his hands before preparing the dough...he was on his phone and took money and I never saw him wash his hands very bad hygiene
I met with Enver, new guy at the store. He is really helpful. He is doing great pizza. Thank you Enver!
Food: 5
Service: 5
Recommended dishes: Customized Veg Pizza
Tabitha Marshman
Been trying to call for the last half hour because my order through grub hub didn't give ingredients for my pasta. NO ONE ANSWERS!! Even Grubhub called and no one answered. Just received a call and they will not send me the rest of my order. They sent 1 part. No sauce for it and no drink. They won't even give me my pasta.
zaakinah ross
The app wasn’t working and the website to track the order.no one called or text to let you know it was here. Tried calling the store to check on order no one answered. Food was cold.waste of money
Atmosphere: 1
Food: 1
Service: 1
Cynthia Blaylock-Scott
Love the food but the person at the register expected me to read his mind or something. I was waiting for him to tell me when i could tap my card but he was just staring at me w/o saying anything. Everything else was good!
Atmosphere: 3
Food: 5
Service: 3
Graciela Hernandez
the person who took my order never washed his hands before preparing the dough...he was on his phone and took money and I never saw him wash his hands very bad hygiene
Nasty! Don’t order from here.
they take too long to get you their order .
Atmosphere: 2
Food: 3
Service: 3
Horrible
Atmosphere: 1
Food: 1
Service: 1
Disclaimer: To be fair, I am only rating based on it being a take out chain pizza. This by no means is top of the line pizza. It's good for what it is. I am also only basing the rating on my most recent Papa John purchase. It was fresh, hot and tasty. Very good for money and quick pick-up.
Food: 5
Service: 5
They gave me food poisoning! Will not be eating here again
Atmosphere: 1
Food: 1
Service: 1
Best papa John’s around. Customer service is top tier!!!!
I had a really disappointing experience at this Papa John’s location at king of prussia. First off, they didn’t even have the small-size box (#8), which was frustrating. But the worst part was the pizza—it was undercooked to the point that I had to throw half of it away. To make things worse, the garlic dipping sauce was completely liquid, making it impossible to enjoy. Overall, the quality just wasn’t there, and I definitely won’t be coming back.
Atmosphere: 1
Food: 1
Service: 3
I ordered two pizza they didn't spread topping
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Customized Veg Pizza
My husband walked into the KoP store and ordered a thin and crispy 1/2 PP. when we went to eat it, it was extremely thin like toast. It was very dry (cheese was crispy) and overcooked. For $21 I was very disappointed. After calling in to let them know, the man who picked up the phone kept asking for my last name. After several attempts he asked me to spell it. (That’s not the issue). I told him my husband walked into place order, waited and received the pizza. The man said let me talk to my manager. And which store did you go to? I told him “the one I was calling in, KOP.”
Now I work for Customer service myself so this is why I’m so upset. Upon hearing him yell back to someone while on the phone with me, he said “the customer isn’t happy.” After some kind of conversation between them he came back to the phone and Said “your husband looked at the pizza and said ok”. I told him after all the years I’ve never been this disappointed. He then said “what do you want me to do?” Up until that point I kept myself calm. Now I’m Pissed. So I said “what I want is better customer service! That’s why I called!”
He didn’t respond. So I said I don’t appreciate you taking $21 dollars for toast! And that I’ll never step foot in your establishment again.
I knew better but unfortunately it was late and we were hungry. Never EVER again. In the trash it went. I learned my lesson. And I hope upper management responds to how customer service should be approached.
Food: 1
the person who took my order never washed his hands before preparing the dough...he was on his phone and took money and I never saw him wash his hands very bad hygiene
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I met with Enver, new guy at the store. He is really helpful. He is doing great pizza. Thank you Enver!
Food: 5
Service: 5
Recommended dishes: Customized Veg Pizza
Been trying to call for the last half hour because my order through grub hub didn't give ingredients for my pasta. NO ONE ANSWERS!! Even Grubhub called and no one answered. Just received a call and they will not send me the rest of my order. They sent 1 part. No sauce for it and no drink. They won't even give me my pasta.
The app wasn’t working and the website to track the order.no one called or text to let you know it was here. Tried calling the store to check on order no one answered. Food was cold.waste of money
Atmosphere: 1
Food: 1
Service: 1
Love the food but the person at the register expected me to read his mind or something. I was waiting for him to tell me when i could tap my card but he was just staring at me w/o saying anything. Everything else was good!
Atmosphere: 3
Food: 5
Service: 3
the person who took my order never washed his hands before preparing the dough...he was on his phone and took money and I never saw him wash his hands very bad hygiene
Atmosphere: 1
Food: 1
Service: 1
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