Starbucks Coffee Company

This was Tuesday around 8 in the AM. Heavy set young woman making drinks forward to customer. When asked a question she was extremely short with me. A few minutes later later I saw her be very rude to a delivery driver. I overheard this man ask for a name and she replied in a very curt way “ can’t you see I am busy? I will get it when I have time. “
Completely uncalled for response to a person who asked her a polite question.

Atmosphere: 5

Food: 5

Service: 1

Jackie at the drive thru is the sweetest human and always makes my interaction efficient and joyful. Give that person a raise!!!

Atmosphere: 5

Food: 5

Service: 5

This is so weird to rate a Starbucks, but I am hoping to warn anyone who is considering going to this Starbucks to go to ANY OTHER ONE in the area. It is consistently the most pathetically slow service I have ever seen of any Starbucks in any city in the country. My final straw was waiting in line behind six cars for FORTY MINUTES. How did I know the time? I put a mobile order in advance. I actually cringe to think of what I spent in gas. There was not a crowd inside, it was just two employees taking their time. I was served an ice cold breakfast sandwich that I threw away. I actually was so frustrated that I called and asked for the manager to call me back. No shock, I never got a call. There is a Starbucks on Dekalb in front of Target and also inside the Target and it is faster to park at Target and walk in to them than it is to wait for this place or better yet, go to Valerio in Audubon where the coffee is amazing.

Once again editing my review because I will never understand how one location can get themselves so backed up and NOT TURN OFF MOBILE ORDERING?? I’ve tried so many times to give them the benefit of the doubt but the people working here don’t know what they’re doing. If you’re so busy turn off mobile ordering and then catch up on your drinks. I hate this location. Every time I try to ask for a refund since I never receive my drink on time they find some excuse so do yourself a favor and go to a different location.

Atmosphere: 1

Food: 1

Service: 1

I think her name is Bre, very rude horrible customer service made my drink wrong twice and had a horrible attitude. Should get a different job if she isn’t happy working there

Food: 1

Service: 1

Having worked a Starbucks in the past, I was shocked to see the behavior and attitude exhibited by the girl working the drive thru. I know work can be stressfull, but that doesnt mean you can be rude and nasty to customers.

Atmosphere: 1

Service: 1

Lady at the drive through was extremely disrespectful for no reason at all when I pointed out I got the wrong drink I was yelled at

Atmosphere: 1

Food: 1

Service: 1

Lady at the drive through IS VERY RUDE1

Atmosphere: 1

Food: 1

Service: 1

The customer service here is god awful. I was placing an order at the drive thru and the lady there was just ill in the head. Had an attitude, if you have a problem then just stop working, we all have hard times but dont take it out on me

Atmosphere: 1

Food: 1

Service: 1

The gentleman in the fedora hat was rude and unprofessional. He really should take a class in customer service. A simple question was asked and his immature way of explaining is answer shows why this place runs the way is does. He needs to work on being a better person.

Atmosphere: 1

Service: 1

Friendly staffs

Atmosphere: 4

Food: 4

Service: 5

I ordered ahead and was fine waiting for my drink but AJ at the drive through decided that I needed to be scolded for being in the drive through line too soon after ordering and that they had to prioritize my drink. I asked how that was any different than just ordering from the drive through. Apparently it’s an issue with their computer? I already didn’t like coming to this location but that was super uncomfortable and unnecessary

Paper straws. Yuck.

Quick service , friendly employees

My venti…. Was not a venti. (Picture taken at the counter) even so, the foam probably was 50% of this cup.

Atmosphere: 1

Food: 1

Service: 1