Ice cream and service were great. My entire family loved it and we returned multiple times while staying in the area.
Nicholas Bramble
Great ice cream in a scenic location, friendly people at the counter, kids loved it!
Kristin Hartman-Joshi
The staff was so helpful, patient, and friendly (even though we arrived just a few minutes before closing time). Highly recommend it! They also offer pup cups.
Jamie Alvarado-Taylor
Delicious ice cream! And fantastic service! We went at 9 minutes to close, and they took care of us as though they had all night! Such interesting flavors! We loved it.
Jim
My hog was in heaven here. Impeccable vibes. Avant-garde decor. Enormous servings. Anything less than a 5 star review is blasphemy.
Stephen Stewart
I have been going to Piggy’s/Hog Heaven my entire life. For years, a placemat sketch that I drew as a child hung in the restaurant. (It might still be there.) I was saddened this past winter when I read about the passing of one of the original owners, Mr. Paul. He and his wife were always such gracious hosts and so entertaining when I was a kid. The restaurant is part of some of my fondest childhood memories and a longstanding tradition in our family. Anyone we bring up to Lake Harmony gets breakfast on us at Piggy’s or dessert on us at Hog Heaven.
It genuinely pains me to write this review about my most recent experience.
The employee with the first initial “M.”—who identified herself as the manager of Hog Heaven—was, quite frankly, rude and is unfit for her position. She took our order using a point-of-sale system on a tablet that automatically includes a tip. The only way to remove the tip is to tap a button labeled “other” and then manually enter zero. I did not notice that a tip had been automatically included until after the transaction was complete. We typically tip at small businesses like this in cash, and for what it’s worth, we would have left more than the amount that was automatically charged to my card.
Once our order was fulfilled, I tried to politely offer some feedback to the employees that the POS system is confusing and potentially misleading. One of the employees was very polite and receptive. However, the employee with the first initial “M.”—who was in the middle of assisting other customers—immediately inserted herself into the conversation, became defensive, and raised her voice to insist that she had not personally added the tip but that it was simply the way the system worked.
She then took a wad of cash from either under the counter or out of her pocket and began counting out dollar bills to hand back to me. I explained to her no fewer than five times—without exaggeration—that I did not want the money refunded and that I was simply trying to share feedback about what I considered a poor customer experience. She continued to be belligerent, dismissive, and lacking any semblance of empathy. She also persisted in counting out cash, apparently in an attempt to embarrass me in front of other customers, who looked over at my family in clear astonishment at the way we were being treated.
I understand the business is now being run by one of Bette and Paul’s daughters, who is about my age. I sincerely hope you see this and that you are able to address the demeanor and conduct of this employee, who is so poorly representing your family’s business.
John Bellezza
Very annoyed. We waited patiently and got our order in. Then we wait some more for the ice cream. Not a big deal, it was very busy.
Come to find out, they ran out of what I ordered. Aggravating, but it happens. The woman who was running the register basically says they cannot give a refund. So they sold me a product they didn't have and were against giving a refund.
I then made a bit of a scene and talked about calling the credit card company. Then they were able to provide a refund and acted like they were doing me a great favor.
Sean Steding
The old lady working there is very rude and shouldn’t be working in customer service. She does not know how to service customers
Steven R
Sat in line for 45+ mins we get close to window she says she's done serving people, that she told a customer to tell the line. Which no one told us and it's the workers job to do. And it was 10 mins to closing she could have served us!
Sam
Ice cream was pretty good but definitely very pricey and not worth it.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cherry Vanilla, Blueberry, Cookie Dough, 2 Scoops in a Waffle Bowl
Never knew i needed blueberry ice cream until i came here. Must try
Matthew George
A bit pricey for a single scoop of ice cream
Food: 3
Jen Mc Loone
Delicious ice cream
Atmosphere: 5
Food: 5
Service: 5
Rivkah Weiss
Great ice cream, great service, and a great vibe.
Atmosphere: 5
Food: 5
Service: 5
Salvatore M
Great little ice cream place. Service is just a little slow and people don’t know if the line enters either left and right in which causes people to cut in front of you.
Ice cream and service were great. My entire family loved it and we returned multiple times while staying in the area.
Great ice cream in a scenic location, friendly people at the counter, kids loved it!
The staff was so helpful, patient, and friendly (even though we arrived just a few minutes before closing time). Highly recommend it! They also offer pup cups.
Delicious ice cream! And fantastic service! We went at 9 minutes to close, and they took care of us as though they had all night! Such interesting flavors! We loved it.
My hog was in heaven here. Impeccable vibes. Avant-garde decor. Enormous servings. Anything less than a 5 star review is blasphemy.
I have been going to Piggy’s/Hog Heaven my entire life. For years, a placemat sketch that I drew as a child hung in the restaurant. (It might still be there.) I was saddened this past winter when I read about the passing of one of the original owners, Mr. Paul. He and his wife were always such gracious hosts and so entertaining when I was a kid. The restaurant is part of some of my fondest childhood memories and a longstanding tradition in our family. Anyone we bring up to Lake Harmony gets breakfast on us at Piggy’s or dessert on us at Hog Heaven.
It genuinely pains me to write this review about my most recent experience.
The employee with the first initial “M.”—who identified herself as the manager of Hog Heaven—was, quite frankly, rude and is unfit for her position. She took our order using a point-of-sale system on a tablet that automatically includes a tip. The only way to remove the tip is to tap a button labeled “other” and then manually enter zero. I did not notice that a tip had been automatically included until after the transaction was complete. We typically tip at small businesses like this in cash, and for what it’s worth, we would have left more than the amount that was automatically charged to my card.
Once our order was fulfilled, I tried to politely offer some feedback to the employees that the POS system is confusing and potentially misleading. One of the employees was very polite and receptive. However, the employee with the first initial “M.”—who was in the middle of assisting other customers—immediately inserted herself into the conversation, became defensive, and raised her voice to insist that she had not personally added the tip but that it was simply the way the system worked.
She then took a wad of cash from either under the counter or out of her pocket and began counting out dollar bills to hand back to me. I explained to her no fewer than five times—without exaggeration—that I did not want the money refunded and that I was simply trying to share feedback about what I considered a poor customer experience. She continued to be belligerent, dismissive, and lacking any semblance of empathy. She also persisted in counting out cash, apparently in an attempt to embarrass me in front of other customers, who looked over at my family in clear astonishment at the way we were being treated.
I understand the business is now being run by one of Bette and Paul’s daughters, who is about my age. I sincerely hope you see this and that you are able to address the demeanor and conduct of this employee, who is so poorly representing your family’s business.
Very annoyed. We waited patiently and got our order in. Then we wait some more for the ice cream. Not a big deal, it was very busy.
Come to find out, they ran out of what I ordered. Aggravating, but it happens. The woman who was running the register basically says they cannot give a refund. So they sold me a product they didn't have and were against giving a refund.
I then made a bit of a scene and talked about calling the credit card company. Then they were able to provide a refund and acted like they were doing me a great favor.
The old lady working there is very rude and shouldn’t be working in customer service. She does not know how to service customers
Sat in line for 45+ mins we get close to window she says she's done serving people, that she told a customer to tell the line. Which no one told us and it's the workers job to do. And it was 10 mins to closing she could have served us!
Ice cream was pretty good but definitely very pricey and not worth it.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cherry Vanilla, Blueberry, Cookie Dough, 2 Scoops in a Waffle Bowl
Restaurantji Recommends
Never knew i needed blueberry ice cream until i came here. Must try
A bit pricey for a single scoop of ice cream
Food: 3
Delicious ice cream
Atmosphere: 5
Food: 5
Service: 5
Great ice cream, great service, and a great vibe.
Atmosphere: 5
Food: 5
Service: 5
Great little ice cream place. Service is just a little slow and people don’t know if the line enters either left and right in which causes people to cut in front of you.
Atmosphere: 5
Food: 4
Service: 3
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