Poor customer service. TK the manager lied about rewards points. I told him that a check out his employee re-ran the whole sale and my points didn’t go on my receipt or rewards account. He stated that he looked on his screen and he sees it on there, which was a lie. Tried to talk to him this morning, telling him the points never went on, and he gave me every excuse in the book without an apology even told him so go ahead and pull the tape to see exactly what he said to me and how he lied just to get me out of the store. Really poor customer service and I am letting Dunkin’ Donuts know that at the corporate office. The sad part about this. It was only a seven dollar transaction. Also on the receipt they have their incorrect phone number and the phone number of a number that is disconnected.
Atmosphere: 1
Food: 5
Service: 1
Nina R
The employees are all nice. Ive been throwing up after drinking the caramel craze frozen coffee
Atmosphere: 5
Food: 1
Service: 5
Ailanie Colon
Just discussing the young people were nice but the old white big blond girl was disrespectful and discussing I asked her if she can remake the drink because she put a lot of asked when I asked for a little bit then when asked to change she just took ice out and put whipped cream to fill in where the drink was supposed to be so rude and unprofessional
Atmosphere: 1
Food: 2
Service: 1
Amy G
Pulled on the parking lot at 7:15 wanting to buy gift cards, the open sign was lit, Google says they're open until 8. Doors are locked and the employee mopping the vestibule just gives me a blank look.
Jamie Klutzaritz
Fast service and nice staff. Don’t order food from them, it’s never correct. Ordered a strawberry jelly donut… why did i get a chocolate frosted? I ordered loaded hash browns the other day and they put the maple bacon in it?! Got a bagel with cream cheese and the layer of cream cheese was so thin you could still see the bagel underneath it.
Food: 1
Service: 5
Craig Heller
The owner and staff here are all amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
Vincent Medina
Night shift does not Greek customers with respect and they let puddles of water just sit there without putting wet floors signs up and I almost fell because of it
Atmosphere: 4
Food: 2
Service: 2
Kathy Leise
Went through the drive-thru. Quick, courteous service.
Atmosphere: 3
Food: 5
Service: 5
Crystal Fallon
One of the nicer Dunkin Donuts in the Lancaster area.
Atmosphere: 4
Food: 5
Service: 4
Lauren Villanueva
Since when does Dunkin charge 0.85 cents for a cup of water!!!??
My bread on my sandwich was so stale I felt like I was taking a bite out of rubber, I also know that they reuse donuts from the day before which is just ?
Food: 1
Ambros _
Stupid lady at drive thru gave me a sandwich where the cheese isn’t even melted after already screwing up my order and refusing to fix it.
Atmosphere: 1
Food: 1
Service: 1
David Misselhorn
Place was clean, donut case was well kept, coffe was good as well as donuts. Not sure why this place has such bad reviews but our experience was good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Luis Garcia
I’ve been drinking ice coffee for 10 years and I specifically I asked for my coffee to be made a certain way and the girl in the drive thru said that depended who make the coffee . That was the worst iced coffee that I ever had . I will never spend a dime there
Poor customer service.
TK the manager lied about rewards points. I told him that a check out his employee re-ran the whole sale and my points didn’t go on my receipt or rewards account. He stated that he looked on his screen and he sees it on there, which was a lie. Tried to talk to him this morning, telling him the points never went on, and he gave me every excuse in the book without an apology even told him so go ahead and pull the tape to see exactly what he said to me and how he lied just to get me out of the store. Really poor customer service and I am letting Dunkin’ Donuts know that at the corporate office. The sad part about this. It was only a seven dollar transaction. Also on the receipt they have their incorrect phone number and the phone number of a number that is disconnected.
Atmosphere: 1
Food: 5
Service: 1
The employees are all nice. Ive been throwing up after drinking the caramel craze frozen coffee
Atmosphere: 5
Food: 1
Service: 5
Just discussing the young people were nice but the old white big blond girl was disrespectful and discussing I asked her if she can remake the drink because she put a lot of asked when I asked for a little bit then when asked to change she just took ice out and put whipped cream to fill in where the drink was supposed to be so rude and unprofessional
Atmosphere: 1
Food: 2
Service: 1
Pulled on the parking lot at 7:15 wanting to buy gift cards, the open sign was lit, Google says they're open until 8. Doors are locked and the employee mopping the vestibule just gives me a blank look.
Fast service and nice staff. Don’t order food from them, it’s never correct. Ordered a strawberry jelly donut… why did i get a chocolate frosted? I ordered loaded hash browns the other day and they put the maple bacon in it?! Got a bagel with cream cheese and the layer of cream cheese was so thin you could still see the bagel underneath it.
Food: 1
Service: 5
The owner and staff here are all amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
Night shift does not Greek customers with respect and they let puddles of water just sit there without putting wet floors signs up and I almost fell because of it
Atmosphere: 4
Food: 2
Service: 2
Went through the drive-thru. Quick, courteous service.
Atmosphere: 3
Food: 5
Service: 5
One of the nicer Dunkin Donuts in the Lancaster area.
Atmosphere: 4
Food: 5
Service: 4
Since when does Dunkin charge 0.85 cents for a cup of water!!!??
Restaurantji Recommends
Great coffee drinks and donuts
My bread on my sandwich was so stale I felt like I was taking a bite out of rubber, I also know that they reuse donuts from the day before which is just ?
Food: 1
Stupid lady at drive thru gave me a sandwich where the cheese isn’t even melted after already screwing up my order and refusing to fix it.
Atmosphere: 1
Food: 1
Service: 1
Place was clean, donut case was well kept, coffe was good as well as donuts. Not sure why this place has such bad reviews but our experience was good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
I’ve been drinking ice coffee for 10 years and I specifically I asked for my coffee to be made a certain way and the girl in the drive thru said that depended who make the coffee . That was the worst iced coffee that I ever had . I will never spend a dime there
Atmosphere: 2
Food: 1
Service: 2
Loading...