Firehouse Subs Lime Spring Square

Great service, always quick….

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza Meatball Sub, Sub, Brisket Sandwich

We specifically choose firehouse subs for our lunch. Crossed Columbia Avenue and good drive traffic to get there. Upon walking in to the restaurant we weren’t greeted with a hello, we were greeted with a “we’re working on a huge catering order so you won’t be able to order a sub for 20 to 30 minutes.” Our question is why couldn’t the catering order be paused for two subs? I hope this doesn’t happen to anyone else looking for lunch at firehouse subs.

Terrible experience here. I went here with my friend who is a veteran on Veterans Day for the supposed free meal for Veterans Day. We make the drive up to see that they have a sign saying they are closed until 5:30 to “restock”. So, we decided to wait 25 minutes for them to reopen. Terrible decision as we get inside to hear they aren’t doing the veterans deal anymore! Everyone else waiting was frustrated as well with it. At least post on the door that you aren’t doing the veterans discount so we didn’t have to waste 25 mins of our time there, when we could’ve went elsewhere. Awful awful awful.

Atmosphere: 1

Food: 1

Service: 1

I ordered a sandwich that came with bacon. Paid for it and then was told they were out of bacon! Server mumbled about something they could replace on it. I had to ask him 3 times " excuse me can you say that louder". Service extremely slow. Need an adult in there to show kids how to work.

Atmosphere: 5

Food: 4

Service: 2

AVOID AT ALL COSTS

I've given this location several tries and while some were good, others were not. Tonight was the last time I'm attempting business at this location (attempting being the key word), drive to York if you want quality.

One time we walk in to order and are told by the manager that they are way behind on orders and continued to bad mouth employees for not being on time (to the customer) and that it'd be at least an hour before we would get our food.

Another time the location was closed and locked for the eclipse that happened and all staff were standing around outside out back of the store.

Another incident happened during an eat in time where the fountain machine wasn't working, even though several customers ordered and were given cups, had informed the staff that it wasn't working, and no one attempted to do anything about it so I guess we were SOL on that one too.

Lastly, and why I'm making this review, is because i played a pickup order tonight for one singular sub 50 minutes before close. I understand it is late but for one sub that far before closing I'd assume would be fine. I arrive at the location 20 minutes after placing my order still 20 minutes before the location is to close, and find that the open sign is off, the door is locked, and the staff are cleaning up inside. I walk up to make sure I didn't make a mistake and misread online that the location closed earlier, but on the window it said 9:00PM. The one girl who was doing the trash by the front door looks at me and walks away without any further acknowledgement. I didn't even bother knocking because what, I want spit in my food for "causing trouble"? I contacted customer service online to request a refund and am waiting to hear back.

I like firehouse a lot, but this location isn't it. Dine elsewhere unless you like wasting your money.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Sub, Brisket Sandwich

I really wanted to write a review. The staff at Lime Spring Square, Lancaster, PA was outstanding. I put in a catering order the day before I needed it. Was was then asked to add to that order about an hour before I needed it. Then I was asked to order more food only 20 minutes before my pick-up time. The staff accommodated me with precision and accuracy. Thank you to the staff. The food was perfect and delicious.

Food: 5

Service: 5

Recommended dishes: Firehouse Meatball, Italian Sub, Brisket Sandwich

It was around 15 dollars for 2 small subs and a small soda. Waited about 15 minutes for our order, it was getting busy at the time.

They have a picture of about what size a small sub would be at the register. These were definitely a lot smaller, like baguette sized small. The bread was very flat. The meat only covered about half of the bread on both subs. Will definitely try a different sub place next time.

Atmosphere: 3

Food: 2

Service: 3

Good sub... I like that they give part of their proceeds to help purchase equipment for 1st responders! Really good food!

It took the staff 20 minutes to make a turkey sub today. That's just crazy when there was only 1 other order at the time.

Service: 1

I was surprised! I had a really good sandwich!

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Sub

Always a great experience & excellent subs!

Atmosphere: 5

Food: 5

Service: 5

I had the meatball sub and will not get it again. Meatballs almost a yellow look and not a good taste atleast not for me.

Atmosphere: 4

Food: 3

Service: 4

Though the service was a bit slow, this beats subway any Day. And it supports or local firemen of Roherstown. Great place to stop in for a bite to eat.

Atmosphere: 5

Food: 5

Service: 3

Recommended dishes: Firehouse Steak & Cheese

Always a great experience & excellent subs!

Atmosphere: 5

Food: 5

Service: 5

Please be careful when placing an online order. I placed one at 8:45 on a Sunday evening (their listed closing time is 9:30) and paid beforehand, and even donated a dollar to help firefighters. When I got to the location, the store was entirely closed, with a sign on the door stating that they were closed due to a lack of staffing. No lights were on or anything. I went back onto the website and requested a refund, and as of yet (one week), I have yet to receive a refund. I don't mind a store being understaffed and closed early, because I know hiring is hard right now. But don't let me place an order online and pay beforehand, only to be closed. And then don't be slow to provide a refund. As of right now, I have spent $15 and gotten nothing in return. It's a shame too, their sandwiches are good.

Atmosphere: 1

Food: 1

Service: 1