I went to Ihop in Lancaster and after being ignored for 20 minutes I left. There was just 1 girl helping, no one at the door., it was a week day (Tuesday) so just 3 tables I say hello to the waitress and she ignored me. There were other girls in the kitchen laughing and talking . But not helping customers. Very disappointed. I am an IHOP costumer in NJ and I thought I would find great service but nothing but far from. That. There was a girl that went to her car like three times while I was outside. IHOP needs to get better and kind servers.
kim ranck
I just waited 45 minutes for eggs and gluten free pancakes which were not cooked all the way through. So after waiting almost an hour I couldn’t eat the pancakes. I couldn’t order more because we have not seen our waitress.
Atmosphere: 1
Food: 2
Service: 1
Borrego Baez
Bad service, waited for too long to take my order
Atmosphere: 1
Service: 1
soupspam
My server was amazing and the food was amazing as well. Unfortunately this location is consistently severely understaffed. This isn't great for customers and is extremely unfair to the employees. I won't be returning because it's not right to let the company make money from overworking their employees.
Atmosphere: 4
Food: 5
Service: 5
Jennifer Gilliam
I felt it was important to share my feedback because the staff at this location were exceptional. Always a smile when each face Eddie was our server and the team just rallied to make it all work. I will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
S
Had an Instacart delivery promotion & unfortunately decided to use it on IHOP. We ordered two pancake combos - one was to be NY Cheesecake pancakes & the other cookie butter. We ended up with all the pancakes being plain with no toppings even on the side. We also ordered cinnamon dippers that should have came with caramel and icing for dipping & they came with nothing. Our biscuits and gravy came with only biscuits, no gravy. Our impossible sausage patties were burnt. Literally one of the most disappointing food deliveries I’ve ever had. We complained on the app & we’re only refunded a few bucks & I tried to call the restaurant, but no one answered. Mind you this was a Thursday morning, not a peak business day.
Food: 1
Happy
There was only one worker but she was phenomenal she was the waitress, server, and cashier but had everything under control. All in all it was a pleasant experience.
Atmosphere: 5
Food: 5
Service: 5
Kye Morrow
Best pancakes in Lancaster area in my opinion!
Atmosphere: 4
Food: 5
Service: 5
Jackiee Laukhuff
Bathrooms were dirty and not stocked with soap or paper towels. The table tops and floor were dirty and other patrons tables were left unbussed for a while. The servers were doing the best they could. The pancakes were good but I feel a mom and pop diner is better. I wouldn't choose to come here again.
Atmosphere: 2
Food: 3
Service: 3
Matthew McKeel
Went in with a wheelchair. The first host told us 20 mins. We waited 35 mins and watched other get seats first. When we asked the 2nd host about it, she didn’t know a thing. The 1st host came back and they got into an argument.
We went to cracker barrel and got a table and served immediately.
Perfect place get food if you enjoy waiting around for your food for a couple of hours.
J A
I hate to poorly review this location, but it needs it. The staff were all very friendly and the food was great. My negative is that the building is in poor shape. It presents a very negative impression of an otherwise great place. I understand it is under new management, hopefully that means the building will get some love.
Atmosphere: 3
Food: 5
Service: 5
Randy McClung
Understaffed and slow. Waited an hour after getting our drinks quickly. Food was not good. My sampler came without the ham and pancakes it was supposed to have but I didn't mention it because and didn't have another hour to wait. Stay away
Steven Colossi
We did not get a full thing of coffee when we sat down it was barely enough for a cup. We asked for honey 3 times and did not receive. We got no spoons for coffee or tea. No extra napkins. No syrup we got it from another table. We got more bacon than asked for. No butter or toasted English muffins. The wrong tea was given. Terrible service.
Atmosphere: 4
Food: 5
Service: 1
Kassy Crawford
Waitress tried to be pleasant... she looked miserable like she'd rather be anywhere else! Hash browns were hard (past crunchy) and over salted. Pancakes were just ok.
I went to Ihop in Lancaster and after being ignored for 20 minutes I left. There was just 1 girl helping, no one at the door., it was a week day (Tuesday) so just 3 tables
I say hello to the waitress and she ignored me. There were other girls in the kitchen laughing and talking . But not helping customers. Very disappointed. I am an IHOP costumer in NJ and I thought I would find great service but nothing but far from. That. There was a girl that went to her car like three times while I was outside. IHOP needs to get better and kind servers.
I just waited 45 minutes for eggs and gluten free pancakes which were not cooked all the way through. So after waiting almost an hour I couldn’t eat the pancakes. I couldn’t order more because we have not seen our waitress.
Atmosphere: 1
Food: 2
Service: 1
Bad service, waited for too long to take my order
Atmosphere: 1
Service: 1
My server was amazing and the food was amazing as well. Unfortunately this location is consistently severely understaffed. This isn't great for customers and is extremely unfair to the employees. I won't be returning because it's not right to let the company make money from overworking their employees.
Atmosphere: 4
Food: 5
Service: 5
I felt it was important to share my feedback because the staff at this location were exceptional. Always a smile when each face Eddie was our server and the team just rallied to make it all work. I will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Had an Instacart delivery promotion & unfortunately decided to use it on IHOP. We ordered two pancake combos - one was to be NY Cheesecake pancakes & the other cookie butter. We ended up with all the pancakes being plain with no toppings even on the side. We also ordered cinnamon dippers that should have came with caramel and icing for dipping & they came with nothing. Our biscuits and gravy came with only biscuits, no gravy. Our impossible sausage patties were burnt. Literally one of the most disappointing food deliveries I’ve ever had. We complained on the app & we’re only refunded a few bucks & I tried to call the restaurant, but no one answered. Mind you this was a Thursday morning, not a peak business day.
Food: 1
There was only one worker but she was phenomenal she was the waitress, server, and cashier but had everything under control. All in all it was a pleasant experience.
Atmosphere: 5
Food: 5
Service: 5
Best pancakes in Lancaster area in my opinion!
Atmosphere: 4
Food: 5
Service: 5
Bathrooms were dirty and not stocked with soap or paper towels. The table tops and floor were dirty and other patrons tables were left unbussed for a while. The servers were doing the best they could. The pancakes were good but I feel a mom and pop diner is better. I wouldn't choose to come here again.
Atmosphere: 2
Food: 3
Service: 3
Went in with a wheelchair. The first host told us 20 mins. We waited 35 mins and watched other get seats first. When we asked the 2nd host about it, she didn’t know a thing. The 1st host came back and they got into an argument.
We went to cracker barrel and got a table and served immediately.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Perfect place get food if you enjoy waiting around for your food for a couple of hours.
I hate to poorly review this location, but it needs it. The staff were all very friendly and the food was great. My negative is that the building is in poor shape. It presents a very negative impression of an otherwise great place. I understand it is under new management, hopefully that means the building will get some love.
Atmosphere: 3
Food: 5
Service: 5
Understaffed and slow. Waited an hour after getting our drinks quickly. Food was not good. My sampler came without the ham and pancakes it was supposed to have but I didn't mention it because and didn't have another hour to wait. Stay away
We did not get a full thing of coffee when we sat down it was barely enough for a cup. We asked for honey 3 times and did not receive. We got no spoons for coffee or tea. No extra napkins. No syrup we got it from another table. We got more bacon than asked for. No butter or toasted English muffins. The wrong tea was given. Terrible service.
Atmosphere: 4
Food: 5
Service: 1
Waitress tried to be pleasant... she looked miserable like she'd rather be anywhere else! Hash browns were hard (past crunchy) and over salted. Pancakes were just ok.
Would not recommend eating there.
Atmosphere: 1
Food: 1
Service: 2
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