Rita's Italian Ice & Frozen Custard
2000 Columbia Ave, Lancaster
(717) 435-9979
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2000 Columbia Ave, Lancaster
(717) 435-9979
It’s what you’d expect from a Rita’s! ⭐️⭐️⭐️⭐️⭐️
Great customer service
Gummy Bear Ice was really good!!
The ladies working are very kind, even when you arrive right before close. Wish there was another table, though.
Who doesn't love Rita's
Always good
This is by far the worst Rita’s I’ve ever been to. They can’t even make a proper milkshake—it came out completely wrong. When I asked them to remake it, they refused unless I paid for a whole new one. Are you serious? That’s terrible customer service. I paid for something simple and they couldn’t get it right, then had the nerve to expect me to pay again. Absolutely unacceptable. I won’t be coming back, and I wouldn’t recommend this location to anyone.
My response to Rita’s comment:
Thank you for responding, but let me clarify a few things. The milkshake I received was extremely watery, not sweet at all, and honestly just tasted like cold milk—nothing like a proper milkshake should. When I asked for it to be remade, I was told I’d need to pay for a new one, which is unacceptable. I paid for something simple, and it wasn’t made right the first time.
Also, just to be clear: yes, I know exactly which Rita’s I went to. I’ve lived just a block and a half away for 15 years. I’ve been a local customer long enough to know what to expect, and unfortunately, this experience was way below standard.
Good water ice
Great place to get a sweet treat from!
Atmosphere: 5
Food: 5
Service: 5
I was absolutely astounded at how pleasant, attentive, polite and kind the individual who assisted me was.
Refreshing is apt for the frozen mango lemonade and the superlative customer service!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Had the piña colada frozen with custard. Delicious!! There's an outdoor area with tables but we took it to go. Fast service.
Atmosphere: 5
Food: 5
Service: 5
Undersized for the price.
Clean and delicious. Staff is nice too
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gelato, Italian Ice
Love the Italian icey.
Atmosphere: 5
Service: 5
Recommended dishes: Italian Ice
One lost star for the root beer water ice. It tasted very watered down. Couldn’t finish even the smallest size cup of it.
Kid-friendliness: It’s nice that there is a long fence to keep kids from running into the street
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Italian Ice
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