Rita's Italian Ice & Frozen Custard

The ladies working are very kind, even when you arrive right before close. Wish there was another table, though.

Who doesn't love Rita's

Always good

This is by far the worst Rita’s I’ve ever been to. They can’t even make a proper milkshake—it came out completely wrong. When I asked them to remake it, they refused unless I paid for a whole new one. Are you serious? That’s terrible customer service. I paid for something simple and they couldn’t get it right, then had the nerve to expect me to pay again. Absolutely unacceptable. I won’t be coming back, and I wouldn’t recommend this location to anyone.

My response to Rita’s comment:

Thank you for responding, but let me clarify a few things. The milkshake I received was extremely watery, not sweet at all, and honestly just tasted like cold milk—nothing like a proper milkshake should. When I asked for it to be remade, I was told I’d need to pay for a new one, which is unacceptable. I paid for something simple, and it wasn’t made right the first time.

Also, just to be clear: yes, I know exactly which Rita’s I went to. I’ve lived just a block and a half away for 15 years. I’ve been a local customer long enough to know what to expect, and unfortunately, this experience was way below standard.

Good water ice

Great place to get a sweet treat from!

Atmosphere: 5

Food: 5

Service: 5

I was absolutely astounded at how pleasant, attentive, polite and kind the individual who assisted me was.
Refreshing is apt for the frozen mango lemonade and the superlative customer service!

Atmosphere: 4

Food: 5

Service: 5

Had the piña colada frozen with custard. Delicious!! There's an outdoor area with tables but we took it to go. Fast service.

Atmosphere: 5

Food: 5

Service: 5

Undersized for the price.

Clean and delicious. Staff is nice too

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Gelato, Italian Ice

Love the Italian icey.

Atmosphere: 5

Service: 5

Recommended dishes: Italian Ice

One lost star for the root beer water ice. It tasted very watered down. Couldn’t finish even the smallest size cup of it.

Kid-friendliness: It’s nice that there is a long fence to keep kids from running into the street

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Italian Ice

Always a local favorite

Atmosphere: 5

Food: 5

Service: 5

Love this place. Comfortable to eat and enjoy an afternoon.

Atmosphere: 5

Food: 5

Service: 5

Amazing place! The strawberry milkshake was made to perfection and the chocolate vanilla swirl was incredible! Highly recommend!

Parking: Parking is good here. You can always find a good parking spot.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Gelato