Tropical Smoothie Cafe
5793 PA-981, Latrobe
(724) 520-4800
Recent Reviews
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The food is always so amazing but today my boyfriend and I witnessed something that was very bothersome about the management. There was a newer hire working and the manager was being very belittling towards her. It’s one thing to show someone how to do something properly and there’s another way of doing it where you make someone feel so horrible that they are about to cry. The second is what we saw and it made me so mad and uncomfortable. People wonder why no one wants to work. I can tell you that situations with mean and denigrating managers are why. Maybe show positivity and actual tools to help this girl be successful instead of being a complete monster.
Atmosphere: 1
Food: 5
Service: 5
The owner's lack of professionalism and customer service is beyond me. It's not only limited to customers, but the staff as well. For example, I came in to pick up a mobile order today. The girl at the counter ran over to hand me my smoothie after it was made, being that I got there earliar than pick up time. She was both fast, sweet, and communicative. She engaged in no longer than a 20 second dialouge with me at our exchange. Just as she was to close conversation and go back to make the next order, the manager rudely stepped over from the dining area and interrupted me saying good bye and thank you to the girl. The manager again cut me off and rather faciously said, "Excuse me, what are you doing?! Are you gunna make that other order, or?!" to the girl. Not once did she awknowledge me being there or apologize to me being that she acted in such a manner in front of me to her associate. And rightfully so, I defended the poor girl. I then called the location 3 different times after my visit to give feedback. The first time the call dropped. The second time the manager said not one word then hung up. The third time I made a point that I've been nothing, but nice on the call considering how frustrated I was making a formal suggestion about a professional matter. I went on to explain that I don't appreciate the way she handles business in a multitude of facets. When I asked for her name she said, "Kim and yes, I own this joint." Then when she raised her voice to me on the phone I said that I was done talking and she boisterously yelled goodbye three different times in succession. She doesn't own an ounce of decency. The only thing she owns is the business and it's not enough for her to get a pass on how she operates and presents herself. I know there is always something or someone in the work place that can fall flat, but as a manger she should be leading by example. I know people who both work there and are visibly bossed around and or left because of the constant barrating and abuse by her. This too was only one of many interactions that I've been uncomfortable with in the store. I'm usually not one to complain and I give a chance for understanding especially in social employment environments, but I had to speak my peace today. If it was not personally it was on behalf of staff and patrons alike. Hopefully moving forward she will have a change of heart, embracing a more positive attitude. Otherwise the staff is awesome and smoothies are always great.
Me and my husband absolutely loved our experience here! Great food and atmosphere! 25 bucks for a huge smoothie and a yummy wrap and flatbread! Definitely worth it!
Atmosphere: 5
Food: 5
Service: 5
CLEAN CLEAN CLEAN!!! All workers were on it...food service, attentive, & cared about what they were doing on the job, NOT sitting on their phones, asses, ignoring customers !!! Food was great. See pics.
Vegetarian options: Levels of vegan - would be able to find multiple items to eat.
Dietary restrictions: Would be able to select something.
Parking: Side of building, one way in & same way out.
Kid-friendliness: Maybe
Wheelchair accessibility: Unsure
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango Magic, Peanut Butter Cup, Chipotle Chicken Club, Kale & Apple Slaw
Food, staff and atmosphere was great! We will be back again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoothie and a Wrap, Caribbean Jerk Chicken
The smoothies are excellent! Try to summer ones.
Atmosphere: 5
Food: 5
Service: 5
Not enough flavor in the smoothie, it's $6? And tastes like a snow cone without flavoring
Atmosphere: 3
Food: 1
Service: 5
I love this place! Excellent service! Life changing smoothies. The only reason I even tried this place was because of Bonnie McFarland
First time stopping in, and I was NOT disappointed! Workers were very welcoming and polite. Got 2 of the Bahama mama smoothies, very good! Not too thick or thin just right! I’ll be stopping here from now on! Thanks for bringing this kind of establishment to the area!!!!
Atmosphere: 5
Food: 5
Service: 5
First time stopping in, and I was NOT disappointed! Workers were very welcoming and polite. Got 2 of the Bahama mama smoothies, very good! Not too thick or thin just right! I’ll be stopping here from now on! Thanks for bringing this kind of establishment to the area!!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I'd recommend this place to almost anyone. The people were friendly, food great, and prices reasonable. However, the building is not handicapped accessible and there are no handicapped parking spaces. Is that legal?
Wheelchair accessibility: No ramp. No special parking spaces. One step up into the store. Why didn't they install a ramp??
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Smoothie and a Wrap
One thing I have to say about this place is I am never disappointed with an order!
Parking: There is always room to turn your car around and is a nice layout
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Paradise Smoothie, Chicken Bacon Ranch Flatbread
First time going there today and I would definitely go back!! The smoothie and the food was delicious!! Quiet and clean establishment. Wait time wasn’t bad at all considering I went during lunch. The staff did a great job getting both eat in and to go orders done.
Atmosphere: 5
Food: 5
Service: 5
Friendly staff. Gracie and her co-workers are efficient and provide good service. The owner brightens your day with her smile and her great personality.
Atmosphere: 5
Food: 5
Service: 5
First time visiting and we were quite impressed. We had the Green Dream Yogart, a Bahama Mama smoothie and a Chicken Bacon Rach flatbread. Everything was very good and fresh. Although it is fairly new, the restaurant was very clean and tidy. There were some great coupons in the local paper which we used. I actually saved $10.00 on the combo meal, which is why I said they were great. I downloaded the app to begin earning reward points and actually received a free smoothie with the first purchase. All that said it was just good, so we will definitely be returning and I recommend trying.20240426Second visit, again it was excellent experience. Bridget W. was friendly and helped me with my selections. Bridget even brought the patrons dining inside a sample taste of a Bahama Mama smoothie. Nice touch, thank you Bridget.
Parking: Parking lot is sort of small and both the entrance and exit are pretty much the same with no ability to drive around the building. Probably not an issue unless it's very busy.
Atmosphere: 5
Food: 5
Service: 5
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