New honey chicken is outstanding. Staff was super friendly. Generous portion sizes.
Kid-friendliness: Nothing extra for the kids but good food
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 5
Service: 5
dillon dicorpo
The workers are working in slow motion. There was NO MEAT, how do you have no meat when all of your food is based on the protein source. The worker asked me what I wanted & I said I’d like double chicken, he held the empty bowl up and said “do you see double chicken” then proceeded to yell out, we don’t have chicken, steak, or pork. They had literally no meat. Waste of time standing in line for 15 minutes just for them to be understaffed and working in slow motion. They were not even busy. This is my 3rd time at the location and I will not be visiting it again.
Atmosphere: 1
Food: 3
Service: 1
Kaitlyn Snyder
Overall, I was disappointed in this experience. My food was not ready by pick-up time when I ordered it online and went over by 20 minutes. I am not sure if they were having trouble with staffing or with the serving area, but you could not order there. You had to do it online. I asked for extra rice, and they did not. It was a really small portion of what I paid for. Also, the tables had not been clean, and there was food still on the table. I am putting a 2 because I can understand if there were difficulties with staffing, but there were many inconsistencies with the overall experience.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Burrito Bowl
greg Rocker
Got 5x meals $110. Got home and half of what we ordered was missing from our meals. I got a steak bowl with zero steak. Lids were not put on top, just set on. Not worth the money. Not going here again.
Atmosphere: 1
Food: 1
Service: 1
Adrian Santana
We all know Chipotle is hit or miss! Just have to catch the food when it’s been freshly made! Depending on who makes your bowl that day, you might have left overs or maybe not! Lol
Customer service skills at this location could definitely be improved!!! #iworkretail
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Chips, Burrito Bowl
Jessica B
Ordered on the app, walked in 2 minutes after it was to be ready, and someone took my order. I was made to wait for them to remake while making other customers that were in line, etc, and treated like it was my fault. When remade, it was not made with the extra items I paid extra for.
Atmosphere: 2
Food: 3
Service: 1
roler95
All of the employees look miserable in there, nobody smiles or says anything to you. They were seemingly in a rush to make my food even though there was nobody behind me, gave me the tiniest portions I’ve ever seen but charged me full price. Just not a well managed location.
Jake Newman
Rude staff, consistently out of items.
Atmosphere: 1
Food: 1
Service: 1
Kismairi Garcia
The food was delicious and dining are clean the only the surprise me was that i ask for a salad dressing and the girl told they going to make and i say ok i can wait its fine, and she say is going to be ready in a hour , omgits crazy but ok
Always Great service manager is always helpful and fast but efficient with my bowls , will definitely be visiting again .
Sadie H
I recently went to this restaurant and the staff messed up my order twice in a row & decided that instead of resolving their mistake they threatened to call the police.
I did not confront them in any way, i did not swear at them, i did not in any way do anything outside of normal food ordering.
I have had issues with this staff member being rude to my father before and I believe that she decided to remove me from the restaurant because she is consistently bad at her job and when I asked for a manager, she told me she would call the police on me, and that if I returned to the restaurant, I would be trespassing and they would call the police. I have never had the police called on me in my life.
The issue was she put salsa on both orders when I asked for only on one order.
She was upset when I politely corrected her, and when making the next bowl, she put about half of the proportions into the bowl and then put the wrong toppings on the corrected bowl, because she was moving so fast and angrily that I was unable to tell her what I wanted. She started out the interaction angrily and I could do nothing to stop her from being angry.
While I was checking out I ordered a coca cola and I tried to get my free guacamole, but something upset her about the tone of my voice and she immediately grabbed both meals and threw them in the trash, like she did the other meal.
She threw away about fifty dollars worth of food and lost a consistent customer. I have seen this person be rude to other people. I am dumbfounded by what happened here.
I took a photo of her and she put a paper bag over her head so nobody could see her face. She was not wearing a name tag.
I believe that these people probably spit in your food when you are not looking. I have never dealt with a more angry person in customer service and I lived in the South Bronx.
When I called the restaurant and asked for a manager she answered the phone and said that she was the manager and that if I returned, she would call the police.
I had my elderly father in the car and did not have time to deal with the ridiculous situation if the police showed up for my crime of trying to order a burrito.
I have attached a photo of the person.
This person should not have this job. I would encourage the actual managers to reach out to me as I would be happy to explain what happened.
Atmosphere: 1
Food: 1
Service: 1
Nolan Lingle
Ordered out to pick up at 10:50 and I still don’t have my food terrible service very slow and mentally slow
Atmosphere: 1
Food: 3
Service: 1
heythere Woo
Honestly looked like people were struggling. Very short staffed it seems and the workers do their very best. I was talking to one of the cooks and he said his name is Noah and he was a very nice person. Chicken was absolutely amazing, probably the best I've ever had at Chipotle. Thank you for doing your best, Noah!
Atmosphere: 5
Food: 5
Service: 5
Benjamin Zimmerman
Was great for a Wednesday night... Gave me a lot of meat, a pleasant surprise as I was thinking: wo!
Food was very good first time there
Atmosphere: 5
Food: 5
Service: 5
New honey chicken is outstanding. Staff was super friendly. Generous portion sizes.
Kid-friendliness: Nothing extra for the kids but good food
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 5
Service: 5
The workers are working in slow motion. There was NO MEAT, how do you have no meat when all of your food is based on the protein source. The worker asked me what I wanted & I said I’d like double chicken, he held the empty bowl up and said “do you see double chicken” then proceeded to yell out, we don’t have chicken, steak, or pork. They had literally no meat. Waste of time standing in line for 15 minutes just for them to be understaffed and working in slow motion. They were not even busy. This is my 3rd time at the location and I will not be visiting it again.
Atmosphere: 1
Food: 3
Service: 1
Overall, I was disappointed in this experience. My food was not ready by pick-up time when I ordered it online and went over by 20 minutes. I am not sure if they were having trouble with staffing or with the serving area, but you could not order there. You had to do it online. I asked for extra rice, and they did not. It was a really small portion of what I paid for. Also, the tables had not been clean, and there was food still on the table. I am putting a 2 because I can understand if there were difficulties with staffing, but there were many inconsistencies with the overall experience.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Burrito Bowl
Got 5x meals $110. Got home and half of what we ordered was missing from our meals. I got a steak bowl with zero steak. Lids were not put on top, just set on. Not worth the money. Not going here again.
Atmosphere: 1
Food: 1
Service: 1
We all know Chipotle is hit or miss! Just have to catch the food when it’s been freshly made! Depending on who makes your bowl that day, you might have left overs or maybe not! Lol
Customer service skills at this location could definitely be improved!!! #iworkretail
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Chips, Burrito Bowl
Ordered on the app, walked in 2 minutes after it was to be ready, and someone took my order. I was made to wait for them to remake while making other customers that were in line, etc, and treated like it was my fault. When remade, it was not made with the extra items I paid extra for.
Atmosphere: 2
Food: 3
Service: 1
All of the employees look miserable in there, nobody smiles or says anything to you. They were seemingly in a rush to make my food even though there was nobody behind me, gave me the tiniest portions I’ve ever seen but charged me full price. Just not a well managed location.
Rude staff, consistently out of items.
Atmosphere: 1
Food: 1
Service: 1
The food was delicious and dining are clean the only the surprise me was that i ask for a salad dressing and the girl told they going to make and i say ok i can wait its fine, and she say is going to be ready in a hour , omgits crazy but ok
Atmosphere: 4
Food: 4
Service: 3
Restaurantji Recommends
Always Great service manager is always helpful and fast but efficient with my bowls , will definitely be visiting again .
I recently went to this restaurant and the staff messed up my order twice in a row & decided that instead of resolving their mistake they threatened to call the police.
I did not confront them in any way, i did not swear at them, i did not in any way do anything outside of normal food ordering.
I have had issues with this staff member being rude to my father before and I believe that she decided to remove me from the restaurant because she is consistently bad at her job and when I asked for a manager, she told me she would call the police on me, and that if I returned to the restaurant, I would be trespassing and they would call the police. I have never had the police called on me in my life.
The issue was she put salsa on both orders when I asked for only on one order.
She was upset when I politely corrected her, and when making the next bowl, she put about half of the proportions into the bowl and then put the wrong toppings on the corrected bowl, because she was moving so fast and angrily that I was unable to tell her what I wanted. She started out the interaction angrily and I could do nothing to stop her from being angry.
While I was checking out I ordered a coca cola and I tried to get my free guacamole, but something upset her about the tone of my voice and she immediately grabbed both meals and threw them in the trash, like she did the other meal.
She threw away about fifty dollars worth of food and lost a consistent customer. I have seen this person be rude to other people. I am dumbfounded by what happened here.
I took a photo of her and she put a paper bag over her head so nobody could see her face. She was not wearing a name tag.
I believe that these people probably spit in your food when you are not looking. I have never dealt with a more angry person in customer service and I lived in the South Bronx.
When I called the restaurant and asked for a manager she answered the phone and said that she was the manager and that if I returned, she would call the police.
I had my elderly father in the car and did not have time to deal with the ridiculous situation if the police showed up for my crime of trying to order a burrito.
I have attached a photo of the person.
This person should not have this job. I would encourage the actual managers to reach out to me as I would be happy to explain what happened.
Atmosphere: 1
Food: 1
Service: 1
Ordered out to pick up at 10:50 and I still don’t have my food terrible service very slow and mentally slow
Atmosphere: 1
Food: 3
Service: 1
Honestly looked like people were struggling. Very short staffed it seems and the workers do their very best. I was talking to one of the cooks and he said his name is Noah and he was a very nice person. Chicken was absolutely amazing, probably the best I've ever had at Chipotle. Thank you for doing your best, Noah!
Atmosphere: 5
Food: 5
Service: 5
Was great for a Wednesday night... Gave me a lot of meat, a pleasant surprise as I was thinking: wo!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
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