The worst Ruby Tuesday experience ever. We often eat at the Pottsville location. Today we tried the Lebanon location. Not good. Slow service. Over cooked food was offset by frozen cheesecake.
We had gift cards we wanted to use before the last few locations close.
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: Utensils
Brent Werner
This establishment is unfortunately still plagued by staffing issues, especially kitchen, and poor management. After two bad experiences in the past 3 to 4 months, we decided to give it another try last night (Fri 3/7) at the request of our granddaughter. We arrived at approx. 7:40. The place was not terribly crowded for a Friday night, maybe a dozen cars or so in the parking lot. We were immediately seated. After 15 minutes waiting for a server , I finally got up and went to the bar to inquire who was handling our table. Finally, a server showed up and apologized, mumbling some reason. Given the wait, we ordered everything at one time (8:00) - - drinks, appetizer and and entrees. The child's pasta was served approx. 20 minutes later. Still no drinks or appetizer. The bourbon glazed salmon arrived 15 minutes later. Still no appetizer or drinks. After asking about our drinks, they finally arrived 10 minutes later. Despite asking the server 3 times about the last entree, my wife's burger never did make it to our table and neither did the appetizer. We finally requested the check at approx. 8:50 and paid only for the food that was actually served. During our 90 minute fiasco, the server spent most of her time sitting with an acquaintance at a nearby table. Did not appear that she had any other tables. The acquaintance was served something immediately upon arriving. This will likely be the last straw, which is a shame because Lebanon does not offer a ton of choices for this type of food where an adult beverage can be enjoyed with dinner. And surprisingly, we never received an apology from the manager before walking out the door.
Atmosphere: 3
Food: 4
Service: 1
Kasey Scholtes
Brooke is the best!
Atmosphere: 4
Food: 3
Service: 5
Denise Cindric
Stopped to eat here on Sunday around 4 with husband. It wasn't busy and waiter was attentive. I ordered the bourbon glazed salmon and my husband ordered fried shrimp. Food did take awhile but my husband was happy because it came out hot. I enjoyed my meal but around 6, I began vomiting aggressively every half hour until 2:30 Monday morning. It was the most sick I've been in many years and I can only attribute to the salmon. Being in food service myself, I need to bring attention to this and the importance of food safety.
Eman Elshahat
The entrees rice quantity is terrible, don’t count on it, that can’t be right! That’s the lowest quantity I’ve ever seen in any restaurant I’ve been to, the food tastes good, but definitely not filling. Also, you offer curbside pick up, but your staff keeps hanging up the phone when we went there to pick up.
William Haupt
Good food quick curbside pickup
Food: 4
Service: 5
Jason Myers
My wife was overcharged for a side of ribs. Instead of a side they charged the whole meal. Spoke with the GM and a manager. GM said Id get a coupon difference in my email. Manager said shed follow up with him. Ive heard nothing. We go here often, probably not anymore.
Atmosphere: 3
Food: 4
Service: 3
Mike Arms
Parking: Alot
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Baby Back Ribs, Salad Bar, French Fries, Mashed Potatoes, Bourbon Chicken
G K
Friendly staff and great food.
Atmosphere: 5
Food: 5
Service: 4
Rowdy Tisdale
Usually I love their salad bar. This one had frozen lettuce and cucumbers. Service at the bar was good.
The only problem is that they closed the last location in Lancaster County Pa I'm stuck with $200 worth of gift cards that I can't use. Any way I can get my money back?
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Tater Tots
AnneMarie Boltz
Was not welcomed by the hostess he did not acknowledge us. Our waitress Bailey was absolutely fabulous, professional, and friendly. The Smashburger is delicious very flavorful. The cook was being screamed out by the manager. We could hear her screaming it in the dining room. The evening manager in this Lebanon store needs to take some anger management classes. As our dining experience became extremely Uncomfortable, as I am sure it was for all in the dining room. The Atmosphere and this location couldn’t have been any colder. If it were not for the waitress, we would’ve gotten up we would’ve exited we would’ve left and headed to Longhorn steakhouse. OK.
Parking: Plenty of space.. It could be because you only get 14 french fries with your Smashburger, although the Smashburger was very good.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Baked Potato
Pamela Gamble
No acknowledgment when we sat at the bar. Bartender a girl didn’t know how to make the drinks. Music in the kitchen is blaring.
Allen Kohl
Disappointed at the lack of service people here. A lone waitress burdened with servicing the entire facility does not lend itself to good customer service. She tried to be pleasant but there was obvious frustration in trying to serve patrons. Our party of 4 left after extend wait after seating and then another extended wait after placing drink order.
The worst Ruby Tuesday experience ever. We often eat at the Pottsville location. Today we tried the Lebanon location. Not good. Slow service. Over cooked food was offset by frozen cheesecake.
We had gift cards we wanted to use before the last few locations close.
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: Utensils
This establishment is unfortunately still plagued by staffing issues, especially kitchen, and poor management. After two bad experiences in the past 3 to 4 months, we decided to give it another try last night (Fri 3/7) at the request of our granddaughter. We arrived at approx. 7:40. The place was not terribly crowded for a Friday night, maybe a dozen cars or so in the parking lot. We were immediately seated. After 15 minutes waiting for a server , I finally got up and went to the bar to inquire who was handling our table. Finally, a server showed up and apologized, mumbling some reason. Given the wait, we ordered everything at one time (8:00) - - drinks, appetizer and and entrees. The child's pasta was served approx. 20 minutes later. Still no drinks or appetizer. The bourbon glazed salmon arrived 15 minutes later. Still no appetizer or drinks. After asking about our drinks, they finally arrived 10 minutes later. Despite asking the server 3 times about the last entree, my wife's burger never did make it to our table and neither did the appetizer. We finally requested the check at approx. 8:50 and paid only for the food that was actually served. During our 90 minute fiasco, the server spent most of her time sitting with an acquaintance at a nearby table. Did not appear that she had any other tables. The acquaintance was served something immediately upon arriving. This will likely be the last straw, which is a shame because Lebanon does not offer a ton of choices for this type of food where an adult beverage can be enjoyed with dinner. And surprisingly, we never received an apology from the manager before walking out the door.
Atmosphere: 3
Food: 4
Service: 1
Brooke is the best!
Atmosphere: 4
Food: 3
Service: 5
Stopped to eat here on Sunday around 4 with husband. It wasn't busy and waiter was attentive. I ordered the bourbon glazed salmon and my husband ordered fried shrimp. Food did take awhile but my husband was happy because it came out hot. I enjoyed my meal but around 6, I began vomiting aggressively every half hour until 2:30 Monday morning. It was the most sick I've been in many years and I can only attribute to the salmon. Being in food service myself, I need to bring attention to this and the importance of food safety.
The entrees rice quantity is terrible, don’t count on it, that can’t be right! That’s the lowest quantity I’ve ever seen in any restaurant I’ve been to, the food tastes good, but definitely not filling. Also, you offer curbside pick up, but your staff keeps hanging up the phone when we went there to pick up.
Good food quick curbside pickup
Food: 4
Service: 5
My wife was overcharged for a side of ribs. Instead of a side they charged the whole meal. Spoke with the GM and a manager. GM said Id get a coupon difference in my email. Manager said shed follow up with him. Ive heard nothing. We go here often, probably not anymore.
Atmosphere: 3
Food: 4
Service: 3
Parking: Alot
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Baby Back Ribs, Salad Bar, French Fries, Mashed Potatoes, Bourbon Chicken
Friendly staff and great food.
Atmosphere: 5
Food: 5
Service: 4
Usually I love their salad bar.
This one had frozen lettuce and cucumbers.
Service at the bar was good.
Atmosphere: 3
Food: 2
Service: 4
Restaurantji Recommends
The only problem is that they closed the last location in Lancaster County Pa
I'm stuck with $200 worth of gift cards that I can't use. Any way I can get my money back?
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Tater Tots
Was not welcomed by the hostess he did not acknowledge us. Our waitress Bailey was absolutely fabulous, professional, and friendly. The Smashburger is delicious very flavorful. The cook was being screamed out by the manager. We could hear her screaming it in the dining room. The evening manager in this Lebanon store needs to take some anger management classes. As our dining experience became extremely Uncomfortable, as I am sure it was for all in the dining room. The Atmosphere and this location couldn’t have been any colder. If it were not for the waitress, we would’ve gotten up we would’ve exited we would’ve left and headed to Longhorn steakhouse. OK.
Parking: Plenty of space.. It could be because you only get 14 french fries with your Smashburger, although the Smashburger was very good.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Baked Potato
No acknowledgment when we sat at the bar. Bartender a girl didn’t know how to make the drinks. Music in the kitchen is blaring.
Disappointed at the lack of service people here. A lone waitress burdened with servicing the entire facility does not lend itself to good customer service. She tried to be pleasant but there was obvious frustration in trying to serve patrons. Our party of 4 left after extend wait after seating and then another extended wait after placing drink order.
Service: 1
Love the food ?
Atmosphere: 5
Food: 5
Service: 5
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