They fail at being a bagel shop. They need to take lessons from owners in new jersey and new york. First they open way too late for a breakfast place. And they take way too long to make a bagel sandwich. And they don't know how toasting the sandwich works. The deli meat is not suppose to be freezing cold still after toasting/warming it up. Average wait time is usually 20 minutes for one or 2 bagel sandwiches. Such a failure operation. It's either lazy workers there or the owner doesn't care. Nobody wants to wait 20 to 30mins for a breakfast food on the go. Even i can open a shop and run it 10x better. Most of the high star review is from people that never left this town and are use to eating unseasoned bland amish food.
Food: 2
Service: 1
Purgington
Went to go grab my order that was marked as pickup and the doors were closed, no accommodations for walkers passed a certain time, doesn’t make any sense and the order was already paid for so no money back either 👎🏽
Service: 1
Jay Bryant
Horrible i been buying from them for yrs and this past year been the worse every time, i order the same sandwich bacon egg and cheese add a hashbrown toasted mayo amd ketchup, the never toast it they never put mayo or ketchup on it and barely puts my hash brown this place is absolutely the worse now
Food: 1
Service: 1
Troy Reynolds
Made the mistake of walking in to place our order. Girl behind the counter could hardly hear me they had the music so loud, i had to repeat myself several times. Food was ok not the best I've had there. We liked going in so we could see what bages they had but I doubt we will be back.
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Three Cheese Bagel
Hunter Brock
$9 for a breakfast sandwich but can’t follow one simple direction of NO CHEESE. And when you try to call their phone number the voicemail claims they are closed. Do better.
Michael Rubio
Ive visited this place 3 times but maybe my last! The Food is REALLY GOOD, But the attitude and The non welcoming Vibe from one of the Ladies that works there is a NO! I’ll Rate her a 5 out of 100 for Customer Service!
Atmosphere: 1
Food: 5
Service: 1
Katie Sweigert
I want to give this place 5 stars, but I just can’t. The food—when it’s prepared correctly, and you actually receive what you ordered—is incredible. However, they struggle with order accuracy, and I’ve had to return multiple times to fix mistakes.
The biggest issue is the location and safety. The parking lot is tiny, with little to no available parking, forcing cars to block each other in or line up dangerously along the main road, causing traffic backups. The drive-thru is so tight you can’t even reach the back lot without scraping the barrier. It’s stressful, chaotic, and feels like an accident waiting to happen. A better location would make a world of difference.
Today summed it all up. I ordered a breakfast sandwich at 10:44 for 11:00 pickup. I arrived on time, waited 10 minutes in the drive-thru, and at 11:11 was told my order wasn’t ready and I’d have to park and come inside. I informed them I would love to park, but there was no room in the lot. They mentioned the back parking, but that’s only accessible by waiting in the drive thru line or you’ll hit other cars. So I pulled to the back parking and I walked through oncoming drive-thru traffic to get inside, only to wait another 10 minutes. My order wasn’t called until 11:22—22 minutes past the pickup time.
Great food, but not worth the hassle or the danger. See photo for parking situation (and that’s a mild dat).
Usually a frequent visitor at bagel rack but they are absolutely terrible at getting an order correct but will happily charge the extra money for what you ask for. I always get the same order; plain bagel with sausage, bacon , hash brown , cheese , and egg as you can see I ordered, but ONCE AGAIN as displayed in the photo of my sandwich they complete forgot my sausage on a SAUSAGE SANDWICH! Other times I have been there they are constantly forgetting my bacon on my sandwich but will once again happily charge the extra $2.00 or $3.00 for it. The people at the register/ window take my order down correctly, but the lady who is preparing the sandwiches needs to slow down and make sure they are doing their job correctly.
Atmosphere: 1
Food: 1
Service: 1
Alan G.
Ordered a couple bowls that were incorrect, supposed to have eggs included but there were none. Bagels uncut and not toasted. Horrible customer service
Atmosphere: 1
Service: 1
Danielle Nunya
Been ordering from this place for months. Food used to come fresh and hot but lately anytime I order and ask for a funfetti bagel sandwich, it's a plain bagel and the egg is completely flat and the sandwiches are cold. Debating if I am going to continue to order or just find a new place. This is the 4th time I ordered a funfetti bacon sandwich and recieved the wrong bagel.
Covid is over. put some Interior seating back in place. did not have service with a smile.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Everything Bagel
Paula Rhoads
Messed up my order
Atmosphere: 2
Food: 3
Service: 1
Melissa Bordner
I love love love this place! May take a bit in the drive through but they make your food fresh so what else could you ask for!? Last time I was there the drive through lady messed up my order and the manager made good on it for my next visit but besides that food and drinks are bomb! ?? Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Bagel
Jacob Troiano
This is a great local bagel shop, the bagels are always fresh and the breakfast sandwiches are all delicious. The service is always fast and the workers are friendly, and there is also a drive thru for convenience. It definitely gets busy in the mornings around breakfast time, and occasionally the drive thru line goes into the street, but it's definitely worth the wait.
Parking: There are plenty of parking spaces in the front and in the back of the building, the only challenge with finding a spot is navigating around the drive thru line when it is busy.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hashbrown, Philly Rack, Three Cheese Bagel, Everything Bagel
John Connors
Service is very very slow hate to give napkins and then has a tip jar no more tip from me inside and drive Thursday bagels very good.
They fail at being a bagel shop. They need to take lessons from owners in new jersey and new york. First they open way too late for a breakfast place. And they take way too long to make a bagel sandwich. And they don't know how toasting the sandwich works. The deli meat is not suppose to be freezing cold still after toasting/warming it up. Average wait time is usually 20 minutes for one or 2 bagel sandwiches. Such a failure operation. It's either lazy workers there or the owner doesn't care. Nobody wants to wait 20 to 30mins for a breakfast food on the go. Even i can open a shop and run it 10x better. Most of the high star review is from people that never left this town and are use to eating unseasoned bland amish food.
Food: 2
Service: 1
Went to go grab my order that was marked as pickup and the doors were closed, no accommodations for walkers passed a certain time, doesn’t make any sense and the order was already paid for so no money back either 👎🏽
Service: 1
Horrible i been buying from them for yrs and this past year been the worse every time, i order the same sandwich bacon egg and cheese add a hashbrown toasted mayo amd ketchup, the never toast it they never put mayo or ketchup on it and barely puts my hash brown this place is absolutely the worse now
Food: 1
Service: 1
Made the mistake of walking in to place our order. Girl behind the counter could hardly hear me they had the music so loud, i had to repeat myself several times. Food was ok not the best I've had there. We liked going in so we could see what bages they had but I doubt we will be back.
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Three Cheese Bagel
$9 for a breakfast sandwich but can’t follow one simple direction of NO CHEESE. And when you try to call their phone number the voicemail claims they are closed. Do better.
Ive visited this place 3 times but maybe my last! The Food is REALLY GOOD, But the attitude and The non welcoming Vibe from one of the Ladies that works there is a NO! I’ll Rate her a 5 out of 100 for Customer Service!
Atmosphere: 1
Food: 5
Service: 1
I want to give this place 5 stars, but I just can’t. The food—when it’s prepared correctly, and you actually receive what you ordered—is incredible. However, they struggle with order accuracy, and I’ve had to return multiple times to fix mistakes.
The biggest issue is the location and safety. The parking lot is tiny, with little to no available parking, forcing cars to block each other in or line up dangerously along the main road, causing traffic backups. The drive-thru is so tight you can’t even reach the back lot without scraping the barrier. It’s stressful, chaotic, and feels like an accident waiting to happen. A better location would make a world of difference.
Today summed it all up. I ordered a breakfast sandwich at 10:44 for 11:00 pickup. I arrived on time, waited 10 minutes in the drive-thru, and at 11:11 was told my order wasn’t ready and I’d have to park and come inside. I informed them I would love to park, but there was no room in the lot. They mentioned the back parking, but that’s only accessible by waiting in the drive thru line or you’ll hit other cars. So I pulled to the back parking and I walked through oncoming drive-thru traffic to get inside, only to wait another 10 minutes. My order wasn’t called until 11:22—22 minutes past the pickup time.
Great food, but not worth the hassle or the danger. See photo for parking situation (and that’s a mild dat).
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Hashbrown, Avocado, Plain Bagel, Egg & Cheese
Usually a frequent visitor at bagel rack but they are absolutely terrible at getting an order correct but will happily charge the extra money for what you ask for. I always get the same order; plain bagel with sausage, bacon , hash brown , cheese , and egg as you can see I ordered, but ONCE AGAIN as displayed in the photo of my sandwich they complete forgot my sausage on a SAUSAGE SANDWICH! Other times I have been there they are constantly forgetting my bacon on my sandwich but will once again happily charge the extra $2.00 or $3.00 for it. The people at the register/ window take my order down correctly, but the lady who is preparing the sandwiches needs to slow down and make sure they are doing their job correctly.
Atmosphere: 1
Food: 1
Service: 1
Ordered a couple bowls that were incorrect, supposed to have eggs included but there were none.
Bagels uncut and not toasted.
Horrible customer service
Atmosphere: 1
Service: 1
Been ordering from this place for months. Food used to come fresh and hot but lately anytime I order and ask for a funfetti bagel sandwich, it's a plain bagel and the egg is completely flat and the sandwiches are cold. Debating if I am going to continue to order or just find a new place. This is the 4th time I ordered a funfetti bacon sandwich and recieved the wrong bagel.
Atmosphere: 4
Food: 3
Service: 3
Restaurantji Recommends
Covid is over. put some Interior seating back in place. did not have service with a smile.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Everything Bagel
Messed up my order
Atmosphere: 2
Food: 3
Service: 1
I love love love this place! May take a bit in the drive through but they make your food fresh so what else could you ask for!? Last time I was there the drive through lady messed up my order and the manager made good on it for my next visit but besides that food and drinks are bomb! ?? Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Bagel
This is a great local bagel shop, the bagels are always fresh and the breakfast sandwiches are all delicious. The service is always fast and the workers are friendly, and there is also a drive thru for convenience. It definitely gets busy in the mornings around breakfast time, and occasionally the drive thru line goes into the street, but it's definitely worth the wait.
Parking: There are plenty of parking spaces in the front and in the back of the building, the only challenge with finding a spot is navigating around the drive thru line when it is busy.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hashbrown, Philly Rack, Three Cheese Bagel, Everything Bagel
Service is very very slow hate to give napkins and then has a tip jar no more tip from me inside and drive Thursday bagels very good.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Everything Bagel
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