Firehouse Subs

They refuse to serve customers past 8:30 even tho they advertise their open until 9. The manager was rude and didn’t seem to care about customer service. He only seemed to care about leaving at exactly 9. Don’t advertise if you don’t want to serve customers

The staff at the Monaca store are fantastic!!!! I can always count on quality food and friendly service. I go every Wed and they know exactly what I like and I am sure they are like that with every customer.

Atmosphere: 5

Food: 5

Service: 5

Tried ordering here and the location doesn’t accept Chase debit cards….. good luck

I’ve loved firehouse for years and got hooked on them when I lived in Florida. Every single firehouse I’ve ever been to has always been upbeat and friendly but this location makes you feel like you’re intruding and a nuisance.
I walked up and said hello and the cashier stared at me without saying a word like “yes? And??” Almost as if I interrupted her work day.
I ordered and went to sit but they called my name and she half slammed the tray in the counter window making the top bun slide off and lettuce go askew so I had to rebuild it.
I won’t give up on firehouse but I won’t be back to this location, that’s for sure

Atmosphere: 2

Food: 5

Service: 1

Recommended dishes: Hook & Ladder

The last post seems pretty accurate.... They really don't care about keeping this business open. Just a easy check. Beware of the filthy attitudes.

Atmosphere: 1

Food: 1

Service: 1

This is the worst Firehouse Sub Shop that I've ever been to and I won't be returning. I walked in the store to pick my order up and the employees were just rude. I wasn't greeted at all, the girl came to the register and just stood there and looked at me all stupid, I said I'm here to pick my order up , she asked my name, handed me my bag ( never said thank you or anything). All you see are the employees standing around
eating up food (which they probably didn't even pay for) I requested that my subs be toasted which they weren't, the subs were soggy and everything just slid off the sub as you picked it up to try and eat it. I called the store and the 2 females that answered the phone were just flat out ignorant, getting all smart and had the nerve to hang up on me. Just unprofessional business all the way around the table. Whom ever the owner of this particular Firehouse Sub shop is definitely needs to reevaluate the manager whom she stated her name was Jessica. She showed that she is not fit or management material. How are you a manager but you don't hear out the customer and you don't even TRY to resolve the problem, Instead you hang the phone up and have the nerve to say don't come back in the store! I guess that was her way of making the situation right. All I can say is WOW!

Atmosphere: 1

Food: 1

Service: 1

Delicious food and nice workers. Definitely a little pricey compared to other sub joints, but worth it in my opinion.

Atmosphere: 5

Food: 5

Service: 5

I always rave about Monaca Firehouse Subs. They need to go back to the plastic salad containers vs cardboard. I checked when I got to my vehicle & salad was all over the bag. I tried closing the lid & it wouldn’t latch tight & had to leave what was left sit on my seat driving home. I always get the sweet & spicy meatball, nothing better BUT after eating half my lips were on fire. I like anything spicy hot but this was a little much. It was never like this for as long as I ordered them

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Italian Sub with Meatballs

I had the Captain's Club, but it wasn't right until they gave me the missing bacon. Delicious!

Atmosphere: 5

Food: 4

Service: 4

Came in an hour before close and they were already trying to close up for the night. Ordered two sandwiches and a wrap. Just asking for no tomatoes. Everything else standard no add ons. All of the fillings were minimal and the wrap had about 2 bites of filling and the rest wrap.For what I paid for it I expect more than two bites of filling. Cashier was rude. Kept asking us if we were done as we were reading the menu. Two of us ordering and after one of us ordering we got a rude “is that all?!” Then got a “are you done?” As we were discussing what sandwich to get for my mother.

Atmosphere: 3

Food: 2

Service: 1

Too loud. Cashier couldn’t hear me when I asked for a combo so I just got a sandwich. Didn’t offer to fix it just said “that’s why I asked if you wanted anything else”

This place has greatly improved since opening. Gave it a second chance and was very surprised. The food was excellent and the staff was very polite.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Sub with Meatballs

Very good food I'm very good atmosphere they get back to the fire department I like how they give first responders like me free drink

Wheelchair accessibility: Very easy access from the parking lot straight into the restaurant

Atmosphere: 5

Food: 5

Service: 5

Needed a quick bite after a long 13 hour day driving and delivering packages in the snow. I noticed it was empty inside but double checked they they closed at 9pm as it was 7:40 After a minute was greeted by being asked " online order" I replied" No". Then was told after an eye roll and what I can only describe as the sound an upset 4 year old makes was asked if an exasperated voice " fine what do you want". "Nothing I will go some place else ". I am sure the food would have been fine maybe slopely made but that is based on my interaction at the front. I will never will not go out of my way for a firehouse.

Atmosphere: 1

Food: 5

Service: 1

Always great subs here!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Turkey Bacon Ranch