I work early, earlier than most. So when I go to Dunkin I would expect to be in and out, maybe a couple minutes. I sat in the drive thru from 05:10 this morning until 05:21. Everyone who worked there looked at me staring in the window like I was crazy because all I wanted was my drink order. I try to give everyone the benefit of the doubt until I notice in actively being ignored. So I had to get to work and was expecting that early in the morning for it to take no more than a couple minute for someone to even acknowledge I was there. Well I told myself this is ridiculous and shouldn't have to wait anymore for someone to even come to the window to acknowledge me, so I left.
Service: 1
Jena
This Dunkin is convenient, but service is consistently slow both in the drive-thru and inside. Staff attitude varies, and order consistency is an issue. Even when ordering the same item regularly, the quality isn’t always the same.
I also use mobile ordering frequently and place my order 10-15 minutes before arriving, but it’s often not ready when I get there. Since the remodel, the overall experience seems to have declined. The location looks nicer, but service and reliability haven’t improved.
Atmosphere: 3
Food: 3
Service: 3
Trace Peace
The wait here is abominable. It wasn’t always like that, but the past two or three times I’ve gone in the last year the wait for a simple coffee and breakfast sandwich was over 30 minutes. I don’t understand why. It doesn’t matter if you go in or go through the drive thru. It’s very strange, I really don’t get it. Maybe I just happened to go on bad days but I’ve heard this opinion from others as well. Hopefully they hear this feedback and make adjustments.
Atmosphere: 3
Food: 4
Service: 1
CJ Meckbach
Before driving an 8 hour car ride, I sat in line for no joke 40 mins. There is no way to exit the line once you are in it. Then, they had no M or L cups for iced coffee. Like WHAT?
Service: 1
Jean Shaffer
Quick service polite employees
Atmosphere: 5
Food: 5
Service: 5
Emily R
Everyone was kind and helpful!!
Atmosphere: 5
Food: 5
Service: 5
Sam Ranck
The slowest Dunkin for pick up I’ve ever visited. Not uncommon to wait 15-20 minutes for a mobile to go order.
Atmosphere: 4
Food: 3
Service: 1
Corey Gill
Average drive thru wait time seems to be 15 minutes. They need to work on drive thru efficiency. Only use the drive thru if you don’t have anywhere to be.
Atmosphere: 4
Food: 5
Service: 3
Dale Robbins
Delicious, taste better than some other Dunkins in the area.
Atmosphere: 4
Food: 4
Service: 4
Lisa Wagner
Staff was so sweet and friendly. Food was good coffee was amazing
Stopped for a BLACK COFFEE. 20 people waiting inside, 15 cars in the drive thru. Took 20 minutes to get a BLACK COFFEE. Absolutely ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Julian Shepp
Been a regular for years, love the food quality and never complained about their incompetence until now. I just dealt with it but today topped it off for me. They had us in line for 20 minutes to pick up a mobile order. I get home and my son's sandwich had holes in it and the meat was torn and hanging out of the sandwich. I couldnt even feed that to my kid. They should be ashamed of their service. No consideration for their customers whatsoever. WHEN they have a manager with them, service is always better.
Atmosphere: 4
Food: 2
Service: 1
ashley
waited in the drive thru line for 45 minutes before getting my mobile order. by the time i had gotten it the cold foam and ice in my drink had melted and my food was cold. my drink was also made wrong, but i no longer cared. don’t come here if you are hoping for convenience (what a drive thru should be used for)
Atmosphere: 1
Food: 2
Service: 1
Reinaldo Ocasio
Friendly staff. Clean facility.
Maggie Bilger
If you enjoy drinking pond water and your orders always being wrong this is the store for you! Seriously though, save yourself a trip and go to the Williamsport one.
I work early, earlier than most. So when I go to Dunkin I would expect to be in and out, maybe a couple minutes. I sat in the drive thru from 05:10 this morning until 05:21. Everyone who worked there looked at me staring in the window like I was crazy because all I wanted was my drink order. I try to give everyone the benefit of the doubt until I notice in actively being ignored. So I had to get to work and was expecting that early in the morning for it to take no more than a couple minute for someone to even acknowledge I was there. Well I told myself this is ridiculous and shouldn't have to wait anymore for someone to even come to the window to acknowledge me, so I left.
Service: 1
This Dunkin is convenient, but service is consistently slow both in the drive-thru and inside. Staff attitude varies, and order consistency is an issue. Even when ordering the same item regularly, the quality isn’t always the same.
I also use mobile ordering frequently and place my order 10-15 minutes before arriving, but it’s often not ready when I get there. Since the remodel, the overall experience seems to have declined. The location looks nicer, but service and reliability haven’t improved.
Atmosphere: 3
Food: 3
Service: 3
The wait here is abominable. It wasn’t always like that, but the past two or three times I’ve gone in the last year the wait for a simple coffee and breakfast sandwich was over 30 minutes. I don’t understand why. It doesn’t matter if you go in or go through the drive thru. It’s very strange, I really don’t get it. Maybe I just happened to go on bad days but I’ve heard this opinion from others as well. Hopefully they hear this feedback and make adjustments.
Atmosphere: 3
Food: 4
Service: 1
Before driving an 8 hour car ride, I sat in line for no joke 40 mins. There is no way to exit the line once you are in it. Then, they had no M or L cups for iced coffee. Like WHAT?
Service: 1
Quick service polite employees
Atmosphere: 5
Food: 5
Service: 5
Everyone was kind and helpful!!
Atmosphere: 5
Food: 5
Service: 5
The slowest Dunkin for pick up I’ve ever visited. Not uncommon to wait 15-20 minutes for a mobile to go order.
Atmosphere: 4
Food: 3
Service: 1
Average drive thru wait time seems to be 15 minutes. They need to work on drive thru efficiency. Only use the drive thru if you don’t have anywhere to be.
Atmosphere: 4
Food: 5
Service: 3
Delicious, taste better than some other Dunkins in the area.
Atmosphere: 4
Food: 4
Service: 4
Staff was so sweet and friendly. Food was good coffee was amazing
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Stopped for a BLACK COFFEE. 20 people waiting inside, 15 cars in the drive thru. Took 20 minutes to get a BLACK COFFEE. Absolutely ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Been a regular for years, love the food quality and never complained about their incompetence until now. I just dealt with it but today topped it off for me. They had us in line for 20 minutes to pick up a mobile order. I get home and my son's sandwich had holes in it and the meat was torn and hanging out of the sandwich. I couldnt even feed that to my kid. They should be ashamed of their service. No consideration for their customers whatsoever. WHEN they have a manager with them, service is always better.
Atmosphere: 4
Food: 2
Service: 1
waited in the drive thru line for 45 minutes before getting my mobile order. by the time i had gotten it the cold foam and ice in my drink had melted and my food was cold. my drink was also made wrong, but i no longer cared. don’t come here if you are hoping for convenience (what a drive thru should be used for)
Atmosphere: 1
Food: 2
Service: 1
Friendly staff. Clean facility.
If you enjoy drinking pond water and your orders always being wrong this is the store for you! Seriously though, save yourself a trip and go to the Williamsport one.
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