Arby's

2648 Ellwood Rd, New Castle
(724) 654-5422

Recent Reviews

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Mike Aspeotes

The staff is always really rude. They almost always mess up our order and our sandwiches are always insanely messy just sauce everywhere or if you order like Curly fries it’s never just the curly fries. There’s always some other fried good in there With it I also tell them I don’t want the receipt every single time and they always hand me the receipt anyways I don’t think even once I have had a zero problem order through these guys it’s ridiculous.

Atmosphere: 1

Food: 1

Service: 1

Howard Simmons Jr

Good food and service at this location

Atmosphere: 5

Food: 5

Service: 5

Squirrel Nuts

Ordered 2 jalapeno sliders. No jalapenos on either. Ordered a half pound Arby’s. Half the meat was shaved really weird like. Not like you normally get on a sandwich. Tasted different. 2 on food. Service was good though. No bell ring for these sandwiches.

Atmosphere: 5

Food: 2

Service: 5

triple c

Great food good service loved it here would recommend more people come here they have the best service in town

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Arby's Signature Sandwiches

Sean Kelly

Pretty sure i caught the drive through girl taking picture of my card. (Im not positive because her back was turned ). It’s worth looking into I’d rather say something and be wrong than say nothing and be right. I pulled all my money off and ordered a new card so it can’t be done. My food and drinks were by the window. She took my card turned her back to me was in the corner with something in each hand my card being one. Did nothing food related another girl stood in front of her blocking the view of coworkers and starred at me. They weren’t talking because her mouth didn’t move. She just watched me. My food was ready and paid for there was no reason to take my card turn her back. When I pulled off she pulled her phone out to check. Wensday 3:15pm January 8th shango pa Arby’s drive through. In the drive threw to the left off the fountain drink machine Waiting for a fraud charge. I just changed my card because of that and I go regularly. Check your statements if you been there if I have one I’ll be back. I can’t say for certain but there was no need for that. They might not use it but they can sell it to be used on blank cards or cash app. I know a scam when I see one. My card should been handed back not turn around to a corner doing nothing with food and the other girl standing right in front of her starting at me and not talking. The cameras need to be checked. There are asking glasses made with cameras either way something was off and it made me uncomfortable. I can’t say for certain her back was turned but something wasn’t right and I hope they at least investigate. I go there a lot sometimes twice a day snd that has never happened. I never thought twice it’s been great service and great food but I won’t be going anymore and anyone with card issues start there because I know I will.

Atmosphere: 5

Food: 5

Service: 1

John Stanley

Food is usually fresh and the service is quite good. Staff are respectful and friendly. atmosphere is welcoming. Unlike the McDonald's in this area, orders are rarely made incorrectly.

Parking: It's a small parking lot, should be enough to find a spot on most days and times.

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Buffalo Chicken Slider, Curly Fries

Josh Remnant

Smells like cow manure inside. Tall worker woman with short black hair is also extremely rude

Atmosphere: 1

Linda Fleeger

Ordered 2 gyros thru the drive thru.
Took home not far and found the bread
falling apart. What a mess. Gyros bread was old. Every time we drive thru this
Arby's something isn't right. I do not recommend.

Food: 1

Steven J Champlin

By the time I put my debit card in my pocket. They called my name. Their service is always fast and the food is always hot and fresh. Tell me what you order when you go to Arby's. Steven

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ham Slider, Roast Turkey & Swiss Sandwich, Roast Turkey Ranch & Bacon Sandwich, Buffalo Chicken Slider, Cherry Turnover, Arby's Signature Sandwiches, Curly Fries, Roast Beef, Beef N Cheddar Meal, Beef 'N Cheddar

Leah Scroggin

I was very impressed with the customer service when I stopped to get a couple roast beef sandwiches tonight. Sam waited on me and proved skillful in multi-tasking...greeting customers & taking their orders, handling the fryer, putting orders together & me containing a pleasant attitude. I was bothered as the customer after me was rude & upset that he had to wait a brief period of time to be waited on. Sam was busy preparing my order yet remained pleasant to the rude customer. I was impressed by Sam's professionalism and patience!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Roast Beef

ciggy buttbrains

Another understaffed million dollar company waited 25 minutes for my fast

Atmosphere: 1

Food: 5

Service: 1

Jim Chill

Placed and paid for our order. The cashier told me that they had to make fresh fries. So we waited for them to come out, and they weren't fresh at all. They were overcooked and not hot at all.

Food: 3

Service: 3

Recommended dishes: Curly Fries, Roast Beef

Chris Huff

Arby'

Atmosphere: 5

Food: 5

Service: 4

Jahaad Tarver

Good service and

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Arby's Signature Sandwiches, Roast Beef

Mikayla Radice

Used to be a go to for fast food but the food quality and preparation is horrible. It’s like playing the lottery for hot food. Service staff is extremely

Atmosphere: 1

Food: 2

Service: 1

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