Arby's
2648 Ellwood Rd, New Castle
(724) 654-5422
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
Night shift was so friendly and made the food so fast. Great service. My favorite location.
Atmosphere: 5
Food: 5
Service: 5
Twice, I have ordered the Italian sub. Combo, and the first time it was in the evening, and the curly fries tasted like they sat there All day and the Italian sub was ice cold with this order. Afterwards I did not feel good at all. And I'm not sure why the second time I ordered. The box of curly fries was halfway full, The mozzarella sticks tasted like they were under the warmer throughout the day. Also, the cheese was really thick to the point of choking on it when trying to eat it and again the Italian sub was ice cold. It didn't even get warm or lukewarm. I think that will be my last trip. Because it's pricey, and this is the second time now. My order has been mess up to the point where it ends up getting thrown away.
Atmosphere: 4
Food: 2
Service: 2
Tried the steak bites today. For fast food they're amazingly good. Excellent flavor and very tender.
Atmosphere: 5
Food: 5
Service: 5
Arby's is my favorite fast food resturant.
Atmosphere: 5
Food: 5
Service: 5
I had placed a fairly large order around 9 pm, the lid for my drink handed to me through the drive through wasn’t fully secure and the drink spilled all down my sleeve, and the staff member instead of saying sorry proceeded to just tell me to let go of the drink so they could presumably put the lid on secure. They also didn’t offer me any napkins to wipe up my arm and sleeve, and let me sit in their drive through while they proceeded to make my order. I would’ve appreciated Atleast some napkins.
Atmosphere: 2
Food: 5
Service: 2
You would think after so many episodes of crappy service and crappy food, I would learn. This time, I think I finally got it. Don't order the fries, they are petrified!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Curly Fries, Arby's Signature Sandwiches
How are you gonna promote a cheese steak sandwich and not have buns for it. Learn how to run a business.
Food: 1
I order frequently on the app and pick up on my way to work. In facy, i have used app 10 times and ordered at druve through twice since mid April. 3 stars for this visit only. Usually 5 stars. Placed an order at 7pm for pickup at 10:10pm. I got there at 10:12pm. Stated at drive through my name and I was there to pick up my order. Long silence then he said to pull up to window. When I got to window he asked me to pull around and he would bring it out as order just came in. Approx 10 minutes later he brought my order out. I asked him if there was an issue with their system today, as I know these things happen. But when he answered that order was there but it just wasn't ready. Really? So I thanked him and left even though in my head I was upset that now he says order was in but not ready, as he told me order just came in when I was at window! I ordered the French dip sandwich. When I got to work I opened up my bag to find it was just the sandwich......no au jour to dip it in! There are other choices nearby but I choose Arby's as it is so much better than other chains. After last night's experience of being lied to; I ell be taking a break from Arby's and order from another chain. I am sure I will return to Arby's someday since it is so good and so much better than other chains.
Food: 5
Service: 1
Service was very lacking this day. Ordered a mobile pick up they forgot to give me my drink and I had to ask for it and then found out when I got home there was no sauce for any of our nuggets and the fry container was literally 1/2 full (none in the bottom of the bag either)!
Food: 3
Service: 2
Chicken cordon blue
White macaroni and cheese
Curly fries
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Anytime I visit this location the staff is always super friendly and my order is 100% accurate
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Jalapeño Bites 5 Ea
Make sure you tell them you want sauce. They never ask at the window. Other than that they are always super friendly!!
Atmosphere: 5
Food: 5
Service: 5
The fries are so stale and hard. They tasted like they were made three days ago. The deluxe fish sandwich turned my stomach. The cheese was so stale. It was crunchy.
The staff is always really rude. They almost always mess up our order and our sandwiches are always insanely messy just sauce everywhere or if you order like Curly fries it’s never just the curly fries. There’s always some other fried good in there With it I also tell them I don’t want the receipt every single time and they always hand me the receipt anyways I don’t think even once I have had a zero problem order through these guys it’s ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Good food and service at this location
Atmosphere: 5
Food: 5
Service: 5
Loading...