Dairy Queen Grill & Chill

Ice cream what can u say

Absolutely horrible service and a horrible store owner

Atmosphere: 1

Food: 1

Service: 1

this place is awful lol. food, service, and the atmosphere is straight up terrible.

Atmosphere: 1

Food: 1

Service: 1

I got the 2 for $5 chicken tenders . Got 4 ranch . The chicken tender was flaky like fish which I don't think it should be . The ranch was sour . A few hours later I was throwing up and had diarrhea for 2 days . I will never eat there again n

Atmosphere: 5

Food: 1

Recommended dishes: Chicken Fingers

Great place! Food is always fresh and the manager Ashley decorates the most beautiful cakes!!

Atmosphere: 5

Food: 5

Service: 5

Best burgers in town!! Two of us can have a great meal for $20.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger

One of our favorite spots around town. They're nice and the food is done well. Haven't come inside yet. Maybe I'll see yall next time.

Atmosphere: 5

Food: 5

Service: 5

Each Dairy Queen is a franchise. I was talking to 1 of the managers here who said the owner goes by what the corporate DQ does. There seems to be some confusion. I have never worked for DQ but I do my research. I have an issue with 3 things that I have encountered:

1. An oreo blizzard gets 1, 2, 3, and 4 scoops respectively. This DQ apparently does not go by scoops? I received a medium blizzard with scoops from a mini. They do not use scoops but they do have a way to measure. If I wanted just ice cream in a cup I would have ordered it that way.

2. I ordered a 6 piece chicken strip basket with honey mustard as a sauce. I get 1 honey mustard. The manager said that they give 1 sauce for a 4 piece and 1 sauce for a 6 piece. Does this make sense? He was going to charge me for a 2nd one. As a manager he tells me he agrees it makes no sense. The issue I have is other DQs give 2 sauces with a 6 piece and no extra charge.

3. Some people that are working here do not have good customer service skills and that includes managers. I am not saying this because of the issues but overall because of the way things are handled. There is a difference between day and night shift people.

Conclusion: This DQ does NOT do what the corporate DQ suggests on many things. I suggest going to the DQ up the road in Ohio where you will get everything the way it should be. Gas to travel that far will not outweigh the issues but you can stop at a gas station on the way up there and get it for 2.86/gallon based on when I wrote this review. I hope this review gets to the owner and/or GM who will actually implement change for the better.

Atmosphere: 1

Food: 2

Service: 1

Ordered a large mobile order $87!!! and went to this store. It still wasn't ready so waited another 10 minutes. Got food left and when i got home they got my order wrong and forgot food. Nothing new with fast food but I called and talked to GM to just have them refund me because I wasn't driving all the way back to the store. They would only refund me if I went back to the store or they could send me a coupon. I was polite up until that point because they messed up and now I have to waste more of my time to fix it. BS this store is a joke, GM is a joke. They can keep my money because I'm not going back ever.

Atmosphere: 1

Food: 1

Service: 1

This DQ is the slowest one, and they always get something wrong. So incompetent

Service: 1

I love dq. I love blizzards and their fries are gluten free. But the amount of times I have ordered a m&m blizzards with extra m&ms at this location. And I have gotten less than normal m&ms (which you pay more for extra)… I am ready to find a different location. This recent time I went there wasn’t even the chocolate in the ice cream and my cup was not to the top of ice cream and the m&m are pathetic. I am paying $6 for a blizzard. That is ridiculous.

I have never been inside so I don’t know the atmosphere…

Food: 1

Service: 2

I love dq. I love blizzards and their fries are gluten free. But the amount of times I have ordered a m&m blizzards with extra m&ms at this location. And I have gotten less than normal m&ms (which you pay more for extra)… I am ready to find a different location. This recent time I went there wasn’t even the chocolate in the ice cream and my cup was not to the top of ice cream and the m&m are pathetic. I am paying $6 for a blizzard. That is ridiculous.

I have never been inside so I don’t know the atmosphere…

Food: 1

Service: 2

The blizzards are good. I have had no problems with this dairy queen. It's a bit expensive, but what isn't these days. It's not something we will make a regular thing. It was a treat. And that was it.

Atmosphere: 5

Food: 5

Service: 5

Employees swear a lot with disregard to customers and kids nearby. Service is painfully slow too

Atmosphere: 2

Food: 4

Service: 2

The young lady at the counter was very polite,professional & patient towards my sis and I.

Atmosphere: 5

Food: 5

Service: 5