Rhinnette was so kind and helpful is choosing the right drink!
Jordyn Calderoni
I got a medium French vanilla iced coffee extra ice six cream, six sugar and a medium iced macchiato extra caramel….neither of my drinks were right and the lady at the speaker sounded very distracted. They ended up giving me a medium iced macchiato, six cream, six sugar, no caramel extra ice and a medium French vanilla coffee, less ice three French vanilla, cream, six sugar. Absolutely horrible service. The phones are never working when I call to complain. Won’t be coming back 👍🏻
Atmosphere: 2
Food: 3
Service: 1
Zach Lane
Friggin won't believe it but the cop shop next door has a friggin crown vic! pardon my cursing but hell yeah!
Atmosphere: 5
Food: 5
Service: 5
Toxik Thorn
Love donuts but could be sweeter with coffee. Got an iced mocha coffee and it was pretty good but not as good as other places. Nice ppl and good atmosphere. I hope they bring back the pumpkin cream donut for fall this year.
Atmosphere: 4
Food: 5
Service: 4
Danielle Bourque
Staff is usually very nice and accommodating but lately every time I order, it's wrong. Ugh
Mary Church
No where to sit.
Shane Reisinger
I’ve mobile ordered from here twice, because it’s on the way to my work. BOTH times I’ve ended up standing in there for 20+ minutes while my order sat behind the counter. The order was DONE, just sitting behind the counter. The whole point of mobile ordering is to be in and out. Don’t come here.
Atmosphere: 1
Food: 2
Service: 1
braden c
Worst Dunkin’ around foods never fresh never get your order right and always a line
Atmosphere: 1
Food: 1
Service: 1
J K Jenkins
The young girl that waited on me went out of her way. It's nice to be treated with respect and courtesy.
Atmosphere: 3
Food: 4
Service: 5
K Mavis
We have had one other issue before and I left a review, it was about a expensive order mishap. The manager was suppose to fix it but truly didn't. Now today my senior mother heads in to grab us coffee and my autistic daughter who is 7 donuts and us. My mother was not paying attention to the cashier/assistant manager grabbing said donuts, and took our stuff and left. My autistic daughter can be a lot at times. When they reach home and dish everything out, we realize the donuts are wrong. My mother is hard of hearing, diabetic, and disabled. She called DD, spoke to the rudest assistant manager but we didn't know it at the time, she explained the situation and said she couldn't go back down. Well when I heard how nasty she was, I made her go down and see the manager and get her actual donuts. Well needless to say the ASSISTANT MANAGER WAS EXTREMELY RUDE, BLAMED MY SENIOR MOTHER FOR GRABBING THE WRONG DONUTS, told her she should of checked the bag- my mother explained that her autistic grand daughter was with her- she still showed no empathy. She then stated how rude my mother was on the phone, meanwhile she was being very nasty to her on the phone and in person. I do not know what the hell is going on, but people shouldn't be treated like this over donuts. So I can't take my disabled children in to your establishment because you might screw up my order and you are going to go off on me? No thanks. Do better. Totally uncalled for. People have health conditions in our community and you must do better by treating people BETTER. Donuts. Freaking donuts people.
Awful. Every time I come they mess up how I want my coffee made and they get upset with an attitude when I come back around and ask them politely to remake it.
Kristina Mavis
I had put in a complaint online. Corporate had make a ticket for the supervisor to call me from my local Dunkin to remedy this situation. The problem was I ordered 100 munchkins on the 28th for my family. We never get donuts, or order out so when we do I expect it to be right and it to be reasonably right. When I got the (2) 50 pack munchkins the munchkins werent the kind I asked for, my daughter is allergic to pumpkin and we asked the pumpkin to be separate from the other box- it wasn't. They threw mushy munchkins into boxes that totalled 65 munchkins. That was the first incident. So I finally here from the boss down there late last night. She was so sweet, she said they still had buckets (because on 10/28- I didn't get them) and I had major problems. She apologized for all the issues I had and asked if she could replace the munchkins. I said absolutely. She asked what time I'd be there, and I said 6am. Well my autistic daughter was up sick all night so I had to end my mother down there. And we ordered a bunch more stuff on top of getting these munchkins. Turns out, we only got 50, that were "assorted" and they didn't have my original assortment. So now my daughter can't even have any because there is pumkin in both. I would of been ok with the original flavors that I chose. If she wasn't sure, she should of let it up to me to decide. My mom demanded to pick more because there was only 50, they only allowed her to pick 10 more chocolate. So I get told one thing, employees do another thing. The woman she dealt with was a woman with glasses.
Sad part is, we normally don't have issues here, I don't complain when my coffee is screwed up or anything. This is simply because They could care less about an allergy. I labeled it on my order notes. But instead of contacting Dunkin again, I'm moving on. The munchkins they gave this morning was not enough to even cover what they screwed up last time. Sad part is, it's not even the supervisors fault, it's the employees fault. And then they are with customers. It's gross. Happy holidays!
Oh and apparently they didn't charge my mom for 6 of her donuts. However that still doesn't help the fact my daughter doesn't have her munchkins. ???? Dunkin.... I would of rather get what I was told I was going to get instead of my mother getting free donuts...
Service: 1
Recommended dishes: Original Blend, Iced Latte, Maple Sugar Bacon Breakfast Sandwich, Iced Macchiato, Classic Donuts, Apple Fritter
Alex Dunn
This morning, I got a coffee and bagel. After I received my coffee I don’t was told to move to a parking spot and they would bring my bagel out, which is totally fine. Then I sat there for 10 MINUTES waiting for a bagel. I drove off to find a bagel not even enjoyable. Cream cheese on one side and not even enough to even spread to other side. I definitely will not be stopping for another breakfast item.
Atmosphere: 3
Food: 1
Service: 1
Ice queen lockyouup
I drink order was wrong, given to the wrong person, panhead donut frosting on the bottom of the cup. Filthy.
Atmosphere: 1
Food: 2
Service: 1
Brandon Autumn
If I could rate them a zero I definitely would. They mess my drink up every single time I go there. I always get a Dunkin midnight and realized they was giving me original blend so I started going in person to make sure they didn’t and guess what they still did. This morning I watched this girl do it and I asked her if she gave me midnight and she said yeah I gave you the rest of it which was ironic because there was nothing even in the container when I walked in the door. I told her I watched her put original blend in the cup and she got mad and walked away and continued to ignore me. If I’m being charged more I want what I ordered, if we work hard for our money then we should be getting our moneys worth but young kids now days don’t understand the value of money apparently. The moral is go to the one on top of the hill and save your self from the frustration ?
Rhinnette was so kind and helpful is choosing the right drink!
I got a medium French vanilla iced coffee extra ice six cream, six sugar and a medium iced macchiato extra caramel….neither of my drinks were right and the lady at the speaker sounded very distracted. They ended up giving me a medium iced macchiato, six cream, six sugar, no caramel extra ice and a medium French vanilla coffee, less ice three French vanilla, cream, six sugar. Absolutely horrible service. The phones are never working when I call to complain. Won’t be coming back 👍🏻
Atmosphere: 2
Food: 3
Service: 1
Friggin won't believe it but the cop shop next door has a friggin crown vic! pardon my cursing but hell yeah!
Atmosphere: 5
Food: 5
Service: 5
Love donuts but could be sweeter with coffee. Got an iced mocha coffee and it was pretty good but not as good as other places. Nice ppl and good atmosphere. I hope they bring back the pumpkin cream donut for fall this year.
Atmosphere: 4
Food: 5
Service: 4
Staff is usually very nice and accommodating but lately every time I order, it's wrong. Ugh
No where to sit.
I’ve mobile ordered from here twice, because it’s on the way to my work. BOTH times I’ve ended up standing in there for 20+ minutes while my order sat behind the counter. The order was DONE, just sitting behind the counter. The whole point of mobile ordering is to be in and out. Don’t come here.
Atmosphere: 1
Food: 2
Service: 1
Worst Dunkin’ around foods never fresh never get your order right and always a line
Atmosphere: 1
Food: 1
Service: 1
The young girl that waited on me went out of her way. It's nice to be treated with respect and courtesy.
Atmosphere: 3
Food: 4
Service: 5
We have had one other issue before and I left a review, it was about a expensive order mishap. The manager was suppose to fix it but truly didn't. Now today my senior mother heads in to grab us coffee and my autistic daughter who is 7 donuts and us. My mother was not paying attention to the cashier/assistant manager grabbing said donuts, and took our stuff and left. My autistic daughter can be a lot at times. When they reach home and dish everything out, we realize the donuts are wrong. My mother is hard of hearing, diabetic, and disabled. She called DD, spoke to the rudest assistant manager but we didn't know it at the time, she explained the situation and said she couldn't go back down. Well when I heard how nasty she was, I made her go down and see the manager and get her actual donuts. Well needless to say the ASSISTANT MANAGER WAS EXTREMELY RUDE, BLAMED MY SENIOR MOTHER FOR GRABBING THE WRONG DONUTS, told her she should of checked the bag- my mother explained that her autistic grand daughter was with her- she still showed no empathy. She then stated how rude my mother was on the phone, meanwhile she was being very nasty to her on the phone and in person. I do not know what the hell is going on, but people shouldn't be treated like this over donuts. So I can't take my disabled children in to your establishment because you might screw up my order and you are going to go off on me? No thanks. Do better. Totally uncalled for. People have health conditions in our community and you must do better by treating people BETTER. Donuts. Freaking donuts people.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Awful. Every time I come they mess up how I want my coffee made and they get upset with an attitude when I come back around and ask them politely to remake it.
I had put in a complaint online. Corporate had make a ticket for the supervisor to call me from my local Dunkin to remedy this situation. The problem was I ordered 100 munchkins on the 28th for my family. We never get donuts, or order out so when we do I expect it to be right and it to be reasonably right. When I got the (2) 50 pack munchkins the munchkins werent the kind I asked for, my daughter is allergic to pumpkin and we asked the pumpkin to be separate from the other box- it wasn't. They threw mushy munchkins into boxes that totalled 65 munchkins. That was the first incident. So I finally here from the boss down there late last night. She was so sweet, she said they still had buckets (because on 10/28- I didn't get them) and I had major problems. She apologized for all the issues I had and asked if she could replace the munchkins. I said absolutely. She asked what time I'd be there, and I said 6am. Well my autistic daughter was up sick all night so I had to end my mother down there. And we ordered a bunch more stuff on top of getting these munchkins. Turns out, we only got 50, that were "assorted" and they didn't have my original assortment. So now my daughter can't even have any because there is pumkin in both. I would of been ok with the original flavors that I chose. If she wasn't sure, she should of let it up to me to decide. My mom demanded to pick more because there was only 50, they only allowed her to pick 10 more chocolate. So I get told one thing, employees do another thing. The woman she dealt with was a woman with glasses.
Sad part is, we normally don't have issues here, I don't complain when my coffee is screwed up or anything. This is simply because They could care less about an allergy. I labeled it on my order notes. But instead of contacting Dunkin again, I'm moving on. The munchkins they gave this morning was not enough to even cover what they screwed up last time. Sad part is, it's not even the supervisors fault, it's the employees fault. And then they are with customers. It's gross. Happy holidays!
Oh and apparently they didn't charge my mom for 6 of her donuts. However that still doesn't help the fact my daughter doesn't have her munchkins. ???? Dunkin.... I would of rather get what I was told I was going to get instead of my mother getting free donuts...
Service: 1
Recommended dishes: Original Blend, Iced Latte, Maple Sugar Bacon Breakfast Sandwich, Iced Macchiato, Classic Donuts, Apple Fritter
This morning, I got a coffee and bagel. After I received my coffee I don’t was told to move to a parking spot and they would bring my bagel out, which is totally fine. Then I sat there for 10 MINUTES waiting for a bagel. I drove off to find a bagel not even enjoyable. Cream cheese on one side and not even enough to even spread to other side.
I definitely will not be stopping for another breakfast item.
Atmosphere: 3
Food: 1
Service: 1
I drink order was wrong, given to the wrong person, panhead donut frosting on the bottom of the cup. Filthy.
Atmosphere: 1
Food: 2
Service: 1
If I could rate them a zero I definitely would. They mess my drink up every single time I go there. I always get a Dunkin midnight and realized they was giving me original blend so I started going in person to make sure they didn’t and guess what they still did. This morning I watched this girl do it and I asked her if she gave me midnight and she said yeah I gave you the rest of it which was ironic because there was nothing even in the container when I walked in the door. I told her I watched her put original blend in the cup and she got mad and walked away and continued to ignore me. If I’m being charged more I want what I ordered, if we work hard for our money then we should be getting our moneys worth but young kids now days don’t understand the value of money apparently. The moral is go to the one on top of the hill and save your self from the frustration ?
Atmosphere: 1
Food: 1
Service: 1
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