We have ordered from here several times and the experience has not been bad, until today!! I had a long day at work. We decided to order wings and watch the Steeler game. We put in a large order, almost $100. I picked it up. I was tired, and I didn't check my order before I left. I made the assumption that for what I paid, it would be right. I put the food in my car and left. Well, I got home and my order of BBQ wings was missing. I called the store b/c I was going to drive back and get them. A 15 min drive one way. The young man I talked to when I picked them up proceeds to tell me if I didn't check the order before I left then they would not honor it cause too many people lie about it to get free wings and that is now their policy???? Seriously!! My husband asked to speak to the manager, he said he was the manager and when my husband proceeded with his complaint, he hung up on him. My husband called back and asked for his name, he advised he didn't have to give that and he would not give the number for a district manager either. So, if you order from here, check your order before you leave the premises, otherwise you are out of luck. Maybe it should be WINGSTOP policy to tell their customers that before they leave!!?? So I'm writing this, hungry with no dinner, cause those were my wings!!! Needless to say WINGSTOP will get no more of my business! Way too many wing places in New Castle to deal with that kind of service! Should have gone to Town and Country like my husband suggested. I didn't want to drive the distance! As far as the quality of the food, it's the McDonalds of wings is all I'll say. But atleast McDonald's will fix a mistake when they make it.
Atmosphere: 1
Food: 1
Service: 1
David McCloud
Clean quiet place. Nice people working there and their sauces are absolutely awesome!!!!!
Atmosphere: 5
Food: 5
Service: 5
Randi Skoog
Just prefacing that this is no hate towards any of the employees, but unless they were lying to me, according to new company policy, if they happen to mess up your order, they are no longer obligated to replace your food. They have been instructed to, instead of making you new chicken, to simply cover whatever you received with whatever you ordered, so if you ordered a dry rub and somehow received barbeque, they will just throw the barbeque chicken you received into the dry rub and hand it to you. Frankly ridiculous considering the price of what you're paying for.
Camilla Clark
This store is ridiculous. Came in for a door dash order and the workers have no manager to open register, shut down door dash order take orders in store. They have young kids working with no one in charge to help them. These poor kids are left here to deal with the backlash of turning customers away and have no one to direct the angry customers to. I have never seen an establishment ran in such a manner. For future customers please be patient with the workers as it is not their fault and I’m sure they don’t get paid enough to deal with all this nonsense.
Loryn V
This location ALWAYS forgets either our food or ranch when we have ordered. Recommend always checking your bag before leaving.
Atmosphere: 3
Food: 3
Service: 3
Clay Blue
So I order wing stops lemon pepper wings and for one it taste like chemicals and smells like it to for two the bag it came in was full of oil and grease worst experience ever
Food: 1
Service: 1
James J
My wings were cooked perfectly with plenty of sauce. Austin was very friendly at the counter. Great experience today
Atmosphere: 4
Food: 5
Service: 5
Jason Burtt
Fantastic food and excellent service!! Place was clean and staff was incredibly helpful. Inexpensive option for a family of 6!!
Atmosphere: 5
Food: 5
Service: 5
alpha chsaa
Great food with the best crew
Atmosphere: 5
Food: 5
Service: 5
Daniel Jones
Wingstop is always amazing — the wings are crispy, flavorful, and cooked to perfection every time. The fries and ranch are unbeatable and make the meal complete. The staff is friendly, and the service is always fast and reliable. Every visit is a great experience full of good food and good vibes!
GREAT PLACE people are very nice and the food is pretty good
Atmosphere: 5
Food: 5
Service: 5
Amanda “LivPlayz11” D.
Amazing staff, quick service
Atmosphere: 5
Food: 5
Service: 5
Kevin Patterson
Good people with the best food
Atmosphere: 5
Food: 5
Service: 5
Jesse Caulk
Food was great, just what we ordered and expected. Employee sat in customer area between orders and watched tiktok at full volume with no regard for anyone else.
Atmosphere: 1
Food: 5
Service: 2
Marie Rush
Asked about the large ranch that I paid for 4.59 for and he said the don't do them there . I said we'll then you need to fix your website . I looked backinthe website which shows a large ranch for $4.59 . They gave me small ranch cups . Then he had an attitude . Not a good way to keep customers
We have ordered from here several times and the experience has not been bad, until today!! I had a long day at work. We decided to order wings and watch the Steeler game. We put in a large order, almost $100. I picked it up. I was tired, and I didn't check my order before I left. I made the assumption that for what I paid, it would be right. I put the food in my car and left. Well, I got home and my order of BBQ wings was missing. I called the store b/c I was going to drive back and get them. A 15 min drive one way. The young man I talked to when I picked them up proceeds to tell me if I didn't check the order before I left then they would not honor it cause too many people lie about it to get free wings and that is now their policy???? Seriously!! My husband asked to speak to the manager, he said he was the manager and when my husband proceeded with his complaint, he hung up on him. My husband called back and asked for his name, he advised he didn't have to give that and he would not give the number for a district manager either. So, if you order from here, check your order before you leave the premises, otherwise you are out of luck. Maybe it should be WINGSTOP policy to tell their customers that before they leave!!?? So I'm writing this, hungry with no dinner, cause those were my wings!!! Needless to say WINGSTOP will get no more of my business! Way too many wing places in New Castle to deal with that kind of service! Should have gone to Town and Country like my husband suggested. I didn't want to drive the distance! As far as the quality of the food, it's the McDonalds of wings is all I'll say. But atleast McDonald's will fix a mistake when they make it.
Atmosphere: 1
Food: 1
Service: 1
Clean quiet place. Nice people working there and their sauces are absolutely awesome!!!!!
Atmosphere: 5
Food: 5
Service: 5
Just prefacing that this is no hate towards any of the employees, but unless they were lying to me, according to new company policy, if they happen to mess up your order, they are no longer obligated to replace your food. They have been instructed to, instead of making you new chicken, to simply cover whatever you received with whatever you ordered, so if you ordered a dry rub and somehow received barbeque, they will just throw the barbeque chicken you received into the dry rub and hand it to you. Frankly ridiculous considering the price of what you're paying for.
This store is ridiculous. Came in for a door dash order and the workers have no manager to open register, shut down door dash order take orders in store. They have young kids working with no one in charge to help them. These poor kids are left here to deal with the backlash of turning customers away and have no one to direct the angry customers to. I have never seen an establishment ran in such a manner. For future customers please be patient with the workers as it is not their fault and I’m sure they don’t get paid enough to deal with all this nonsense.
This location ALWAYS forgets either our food or ranch when we have ordered. Recommend always checking your bag before leaving.
Atmosphere: 3
Food: 3
Service: 3
So I order wing stops lemon pepper wings and for one it taste like chemicals and smells like it to for two the bag it came in was full of oil and grease worst experience ever
Food: 1
Service: 1
My wings were cooked perfectly with plenty of sauce. Austin was very friendly at the counter. Great experience today
Atmosphere: 4
Food: 5
Service: 5
Fantastic food and excellent service!! Place was clean and staff was incredibly helpful. Inexpensive option for a family of 6!!
Atmosphere: 5
Food: 5
Service: 5
Great food with the best crew
Atmosphere: 5
Food: 5
Service: 5
Wingstop is always amazing — the wings are crispy, flavorful, and cooked to perfection every time. The fries and ranch are unbeatable and make the meal complete. The staff is friendly, and the service is always fast and reliable. Every visit is a great experience full of good food and good vibes!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
GREAT PLACE people are very nice and the food is pretty good
Atmosphere: 5
Food: 5
Service: 5
Amazing staff, quick service
Atmosphere: 5
Food: 5
Service: 5
Good people with the best food
Atmosphere: 5
Food: 5
Service: 5
Food was great, just what we ordered and expected. Employee sat in customer area between orders and watched tiktok at full volume with no regard for anyone else.
Atmosphere: 1
Food: 5
Service: 2
Asked about the large ranch that I paid for 4.59 for and he said the don't do them there . I said we'll then you need to fix your website . I looked backinthe website which shows a large ranch for $4.59 . They gave me small ranch cups . Then he had an attitude . Not a good way to keep customers
Atmosphere: 1
Food: 3
Service: 1
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