SkyRoast Coffee / New Hope, PA

Staff were very friendly. Lattes are great. Also got a croissant and it was very fresh. We will be returning customers.

Atmosphere: 5

Food: 5

Service: 5

Coffee bar located inside the Ferry Market in downtown New Hope. I found the coffee good, and they have a small selection of muffins, croissants, cookies, biscotti, and some premade breakfast sandwiches. They also sell the whole coffee beans and tea.

There is some indoor and outdoor seating. I had no issue bringing my dog in with me to order and then sitting outside. I came back several times during my stay in the area.

Atmosphere: 3

Food: 5

Service: 5

Decaf coffee beans are a must 😍

Atmosphere: 5

Food: 5

Service: 5

Mocha was amazing but my london fog was a little disappointing. It just tasted like cold water with a little bit of sweet. A very cute little spot for the coffee, but maybe not the tea.

Atmosphere: 5

Food: 3

Service: 5

Went to skyroast coffee, ordered an iced americano, was pleasantly surprised on the taste and how smooth the drink was. Barista with glasses had great customer service and greeted me with a smile, which is nice to see in this generation.

Atmosphere: 5

Food: 5

Service: 5

I am genuinely disappointed, though not entirely surprised, by your response. Instead of demonstrating any willingness to listen to a customer’s concerns, you immediately chose to respond with hostility, personal attacks, and baseless assumptions. Your decision to publicly defend your employee without reviewing the facts or the video footage first reveals a clear bias and a complete disregard for basic customer service principles.

Your statement that “respect is earned” is particularly concerning coming from a business owner. Respect should be the foundation of any customer interaction, regardless of who the customer is. Unfortunately, your response—and the behavior of your manager—reflects an environment where disrespect and mistreatment are normalized and even justified.

I welcome your decision to review the video footage. In fact, I encourage you to do so and to share it with the police, as it will clearly show that I was calm, that I was harassed, and that your manager chose to follow me outside to continue the confrontation. This footage will serve as an unbiased record of the events, and I stand by my account of what took place.

Your message makes it clear that your establishment is not a safe or welcoming space for all customers, particularly those willing to speak up against mistreatment. Fortunately, there are countless other businesses that value and respect all customers—businesses I will be happy to support moving forward.—Mari

here’s the story for context people —I had an extremely upsetting experience at this coffee shop, which I feel compelled to share, especially with other people of color.

After placing an order, I waited patiently for 10-15 minutes while the barista stood chatting with someone instead of preparing my drink. Trying not to be rude, I eventually approached another employee at the register to politely ask how much longer it would be. She quickly realized my drink had been sitting unfinished on the counter. She directed the barista to complete it, and as I stood to the side texting my son’s autism therapist, I overheard her falsely describing my approach to the barista, exaggerating and fabricating details to paint me in a negative light.

I immediately addressed this, explaining that her version of events was inaccurate. Rather than resolving the situation, she began insulting me and justifying her behavior, even after I requested to speak to a manager—only to be told she was the manager herself. Her condescending remarks escalated, and when the barista eventually handed me my drink, I chose not to accept it, explaining I wouldn’t support a business that treated customers this way. Her response? “You already paid for it, so who cares.”

Thinking the ordeal was over, I walked away to eat with my family. But 15 minutes later, she followed me outside, approaching me and my children to continue harassing me. My son’s therapist, who witnessed everything, intervened to de-escalate, making it clear that this behavior was harassment. I ultimately had to call the police to file a report.

As a woman of color in a predominantly white establishment, this incident was not just poor customer service—it felt like a clear display of disrespect and hostility. I love supporting small businesses, but I encourage people of color to carefully consider where they spend their money. There are many businesses out there that value and respect all customers—this is not one of them.

Atmosphere: 1

Food: 1

Service: 1

If you’re a perfectionist about your coffee… this is the place!

Thx,

Loved the coffee here

Atmosphere: 4

Food: 5

Service: 4

Can’t speak for anything other than the espresso, but it was excellent to my taste. Plus, the people behind the counter were extremely friendly. Great little spot.

Love the witty responses by the business owner to the negative reviews. Especially KtBabs - dude got roasted.

the guy making coffee is very nice but Coffee is NOT. Do not trust other reviews - they can’t be real.
! coffe = bitter and tasteless. Burnt gravel with notes of cardboard - for those who need more professional detail.
The owner claims it’s “quality over quantity” (not kidding - his words not mine).. because it only comes in one size (small) because the machine would not fit a slightly bigger cup. So - it’s really Absence of quality minus quantity :D … they will charge you for extra milk if you want a bigger size cup to temper the carbon footprint in your mouth with something soothing.
Tea may be ok - but who knows what regulations That requires

Atmosphere: 3

Food: 2

Service: 3

Good iced coffee. Do you really need anything more than that? :)

Service: 4

A solid stop for a morning coffee set inside the Ferry Market building.

Atmosphere: 4

Food: 4

Service: 4

The best coffee!!! You must try it

Excellent coffee. Rude employee.

Atmosphere: 5

Food: 5

Service: 2

Best coffee in New Hope!

Atmosphere: 5

Food: 5

Service: 5