I cannot complain whatsoever about this McDonald’s...i use mobile orders and I do not have wait long...
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Filet-O-Fish
Dunbar Talley
Just ewww 😷
Atmosphere: 1
Food: 1
Service: 1
Khalil Fuentes
Too dirty, the attention is not the best and junkies are always inside or around it
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: World Famous Fries, Mcchicken
Karsh Acacia
I'm absolutely fuming after my recent experience at the Norristown McDonald's drive-thru. I placed a mobile order for pickup, thinking it would be a quick and easy way to grab a bite before catching my train. Boy, was I wrong. I was handed a bag at the window, and since I was in a rush, I didn't check it right then and there. Big mistake. When I finally got home, I discovered they had given me someone else's order! Completely wrong!
So, after a long day, I had to turn around and drive all the way back to McDonald's. And that's when the real fun began. Not only did they mess up my order, but the staff acted like I was the one who made the mistake! They were incredibly rude and dismissive, making me feel like I was inconveniencing them by asking for the food I had actually ordered and paid for. After a considerable wait and much frustration, I finally received my correct order. Ninety minutes had passed since my initial pickup, and of course, I had completely missed my train. Thanks to this colossal mess-up and the appalling customer service, I was late for an important appointment. This McDonald's clearly has a serious problem with order accuracy and customer service. Do yourself a favor and avoid this location at all costs. They've ruined my evening, and I wouldn't want anyone else to go through the same ordeal.
Atmosphere: 1
Food: 4
Service: 1
OfficialMyquan
To say this was the worse experience I’ve had at any fast food restaurant in my 34 years on earth would be an understatement!!!!!!! 🤬🤬🤬 This dump and I have to call it that as there were three homeless people sitting in the doorway blocking the door and upset actual paying customers wanted to enter. I came in for a very simple mobile order of a cheeseburger no pickles no ketchup. Daily simple I order it at every McDonald I’ve ever visited no problem I placed the order 30 minutes prior to arrival expecting it to be waiting. When I arrived at the pickup counter not only was my order not ready they hadn’t even started it. The young dark skinned kid at the counter tried to give me a McChicken when I told him my name for the order. After the first time showing him the mobile order on my phone he tells to the back to make the burger 🍔. I explain that I’m confused why my order isn’t there ready to which I don’t even get a basic apology. The shift supervisor is right there and continues to work avoiding the situation entirely. I walk away visibly upset and sit to wait for the mobile order only for the kitchen worker (heavy set young black male with locs/braids) ask the counter person if he saw my mobile order. The employee lies and says no so they ask me to show it again on my phone which the counter person saw die after I showed him the first time. When I ask for an outlet to plug the phone in and show my order I’m told the outlets are only for employees. I go next door the attached convenience store to use their outlets only to be told that their outlets have been blown up before by customers so I can’t use those either. When I return to the store and explain why I’m leaving they yell as I’m walking out the door “ you still want it” If I could have left NO STARS for this place I certainly would have. It was dirty, with horrible customer service, no accountability and management that had no concern for returning business or customer loyalty. As a bank manager for 13 years and a customer service manager for the last 6 I am disappointed and applauded by this store. I can’t be too upset with Corporate McDonalds as this is obviously a franchise location though stores like this truly diminish the brands name and value.
Kid-friendliness: There are junkies sleeping in the doorway and watching you in the parking lot. Certainly not a safe place for children especially after dark.
Atmosphere: 1
Food: 1
Service: 1
sydni machnik
Today the drive thru computer was down so me and about 40 other customers waited in the restaurant for about 30+ minutes at least. I’m sure there was honestly nothing the staff could do and they were doing their absolute best. They rushed me out the door when I finally spoke up and let them know I was now late for something. Not sure if or how it was ever resolved, but 5 stars for those very kind and very stressed out staff members
Atmosphere: 5
Food: 5
Service: 5
Morgan Hendricks
The lady didn’t tell me to have a good day and I cried
Atmosphere: 2
Food: 3
Service: 3
Riannah Williams
I got sick off of this food
Food: 1
Latasha Shivers
✨✨✨✨✨
Atmosphere: 5
Food: 5
Service: 5
The Moji
Lady was extremely rude and had a bad attitude. Shut the door in our face while we were talking
I ordered a happy box and it didn't come with the apple juice or the toy I chose, very bad service 😡 I think they stole it themselves
Atmosphere: 1
Food: 3
Service: 1
Alex Dominguez
The worst service I will never come back here they don't have the right staff
Atmosphere: 1
Service: 1
Iseeyou “Persistance” Phoenixville4am
First off got charged 33.00 dollars for 7 triple cheese burgers with only cheese,extra onion and mustard. Yooo how hard is that? I really think that they do that on purpose. There's no onions and it's drowned in ketchup. I'm allergic to ketchup. How am I supposed to eat . It's mind boggling that it can never be done right.
Food: 1
Marques Roberts
This McDonald's has to have the most illiterate staff I've ever ordered from. if I'm paying your inflated delivery prices, you could at least get the order right. I ask for fries no salt, they give me old ass extra salty fries. I ask for no pickles, they give me pickles on a barely room temperature sandwich. I expect the food to be remotely fresh and I get a cold ass stale chicken patty. Hire people that can actually follow directions / read.
I cannot complain whatsoever about this McDonald’s...i use mobile orders and I do not have wait long...
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Filet-O-Fish
Just ewww 😷
Atmosphere: 1
Food: 1
Service: 1
Too dirty, the attention is not the best and junkies are always inside or around it
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: World Famous Fries, Mcchicken
I'm absolutely fuming after my recent experience at the Norristown McDonald's drive-thru. I placed a mobile order for pickup, thinking it would be a quick and easy way to grab a bite before catching my train. Boy, was I wrong. I was handed a bag at the window, and since I was in a rush, I didn't check it right then and there. Big mistake. When I finally got home, I discovered they had given me someone else's order! Completely wrong!
So, after a long day, I had to turn around and drive all the way back to McDonald's. And that's when the real fun began. Not only did they mess up my order, but the staff acted like I was the one who made the mistake! They were incredibly rude and dismissive, making me feel like I was inconveniencing them by asking for the food I had actually ordered and paid for. After a considerable wait and much frustration, I finally received my correct order. Ninety minutes had passed since my initial pickup, and of course, I had completely missed my train. Thanks to this colossal mess-up and the appalling customer service, I was late for an important appointment. This McDonald's clearly has a serious problem with order accuracy and customer service. Do yourself a favor and avoid this location at all costs. They've ruined my evening, and I wouldn't want anyone else to go through the same ordeal.
Atmosphere: 1
Food: 4
Service: 1
To say this was the worse experience I’ve had at any fast food restaurant in my 34 years on earth would be an understatement!!!!!!! 🤬🤬🤬 This dump and I have to call it that as there were three homeless people sitting in the doorway blocking the door and upset actual paying customers wanted to enter. I came in for a very simple mobile order of a cheeseburger no pickles no ketchup. Daily simple I order it at every McDonald I’ve ever visited no problem I placed the order 30 minutes prior to arrival expecting it to be waiting. When I arrived at the pickup counter not only was my order not ready they hadn’t even started it. The young dark skinned kid at the counter tried to give me a McChicken when I told him my name for the order. After the first time showing him the mobile order on my phone he tells to the back to make the burger 🍔. I explain that I’m confused why my order isn’t there ready to which I don’t even get a basic apology. The shift supervisor is right there and continues to work avoiding the situation entirely. I walk away visibly upset and sit to wait for the mobile order only for the kitchen worker (heavy set young black male with locs/braids) ask the counter person if he saw my mobile order. The employee lies and says no so they ask me to show it again on my phone which the counter person saw die after I showed him the first time. When I ask for an outlet to plug the phone in and show my order I’m told the outlets are only for employees. I go next door the attached convenience store to use their outlets only to be told that their outlets have been blown up before by customers so I can’t use those either. When I return to the store and explain why I’m leaving they yell as I’m walking out the door “ you still want it” If I could have left NO STARS for this place I certainly would have. It was dirty, with horrible customer service, no accountability and management that had no concern for returning business or customer loyalty. As a bank manager for 13 years and a customer service manager for the last 6 I am disappointed and applauded by this store. I can’t be too upset with Corporate McDonalds as this is obviously a franchise location though stores like this truly diminish the brands name and value.
Kid-friendliness: There are junkies sleeping in the doorway and watching you in the parking lot. Certainly not a safe place for children especially after dark.
Atmosphere: 1
Food: 1
Service: 1
Today the drive thru computer was down so me and about 40 other customers waited in the restaurant for about 30+ minutes at least. I’m sure there was honestly nothing the staff could do and they were doing their absolute best. They rushed me out the door when I finally spoke up and let them know I was now late for something. Not sure if or how it was ever resolved, but 5 stars for those very kind and very stressed out staff members
Atmosphere: 5
Food: 5
Service: 5
The lady didn’t tell me to have a good day and I cried
Atmosphere: 2
Food: 3
Service: 3
I got sick off of this food
Food: 1
✨✨✨✨✨
Atmosphere: 5
Food: 5
Service: 5
Lady was extremely rude and had a bad attitude. Shut the door in our face while we were talking
Atmosphere: 1
Service: 1
Restaurantji Recommends
I ordered a happy box and it didn't come with the apple juice or the toy I chose, very bad service 😡 I think they stole it themselves
Atmosphere: 1
Food: 3
Service: 1
The worst service I will never come back here they don't have the right staff
Atmosphere: 1
Service: 1
First off got charged 33.00 dollars for 7 triple cheese burgers with only cheese,extra onion and mustard. Yooo how hard is that? I really think that they do that on purpose. There's no onions and it's drowned in ketchup. I'm allergic to ketchup. How am I supposed to eat . It's mind boggling that it can never be done right.
Food: 1
This McDonald's has to have the most illiterate staff I've ever ordered from. if I'm paying your inflated delivery prices, you could at least get the order right. I ask for fries no salt, they give me old ass extra salty fries. I ask for no pickles, they give me pickles on a barely room temperature sandwich. I expect the food to be remotely fresh and I get a cold ass stale chicken patty. Hire people that can actually follow directions / read.
Atmosphere: 1
Food: 1
Service: 1
Took 30
Minutes for a make chicken
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Mcchicken
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