The lid wasn’t secured on the hottest coffee I’ve ever held in my hand. I knew Starbucks has gone downhill lately, but this is wild.
Also, this coffee is so bitter. Shame on me for not getting a sugar soaked treat at 6:50 in the morning.
Food: 1
Service: 1
Ross Fergione
I went through the location's drive through. I ordered a matcha late with oak milk and lavender cream. What I ended up with is something completely different.
I pulled up to the order window and me and the person had an entire conversation regarding my order. I initially wanted the Oatmilk Match lavender cream drink but I wanted it hot. She said they couldn't do that. Okay, fine I thought. So she said they can make a latcha late and put the lavender cream on top. I said yes please.
Does white mocha sound like a matcha late? It's not that the actual drink I received was bad, it's that what I ordered wasn't even in the same ball park of reality as what I got. Plus the real kicker is that I probably got charged more than I would have for the drink I received.
I'm just saying that a location that is right off the highway has alot of customers. I hope at least some of them get what they ordered.
If you are reading this, and enjoying my drink because they probably gave it away to someone... for free... for their mistake, I hope you enjoy it, because I can't.
Btw the coffee was bitter. Probably need to calibrate the coffee machine.
Atmosphere: 1
Food: 1
Service: 1
Nima Biuibrahim
It’s disappointing to have to write this, as I’ve been a loyal Starbucks customer for years—often visiting once or even twice a day, spending over $900 a month. Many of the team members at this location recognize me and often comment on how frequently I stop in.
Today, however, I had an unpleasant experience that I feel needs to be addressed. I ordered my usual drink—a matcha, along with other items. Immediately upon tasting it, I noticed something was off. The flavor was unusually citrusy and unlike the matcha I’ve consistently received. As someone who drinks this daily, I know how it should taste.
I politely mentioned the issue to the staff and asked if they could remake it. The response I received from one of the male employees was unnecessarily rude. He told me dismissively that they use the same blender for matcha and didn’t understand how remaking it would help. He then sighed and reluctantly began preparing a new one. As he did, another employee asked whose matcha it was. After he explained, she rolled her eyes and sighed as well—clearly annoyed, as though I was being a burden.
Throughout this interaction, I remained polite and respectful. I even asked for the original drink back so I could let my husband and family taste it—and they all agreed something was definitely wrong with it.
As a long-standing and loyal customer, I expect to be treated with basic courtesy, especially when bringing up a valid concern. This experience was unacceptable, and I left feeling disappointed and disrespected.
I hope this feedback is taken seriously, as it’s not reflective of the service I’m used to receiving at Starbucks.
Kenz
Love the writing/quotes on the cups. Such a personalized feel.
Atmosphere: 5
Food: 5
Service: 5
Jason Hamilton (Jay)
No wait times! That barista Sarah is just slinging drinks amazing work!
Ed Titus
Typically I love this StarBucks! Today I waited over ten minutes and I was the second car in line. Unfortunately I had to leave. I did not have another 10 minutes to spare. I called to let someone know why I left. But he did not seem very concerned.
Service: 1
Diana Delligatti
I was amazed by Joy she is sn amazing shift supervisor she has an amazing diposition ..she is wondercul with her beauticul personalify ..love it ❤️❤️❤️there should be more people like Joy ...this world be a better place if everyone was just like her thank you
Atmosphere: 5
Food: 5
Service: 5
Lizbeth Acosta Bahena
Customer service is wonderful, I'm always greeted. This is the Star Bucks in front of Walmart not the one near Walgreens on Ridge Pike btw.
Whoever is working right now, I believe she typically works morning shifts, is amazing. She has impeccable customer service and is just a very genuinely happy to see her customers! I hope her boss gets to see this!
Atmosphere: 5
Food: 5
Service: 5
Gale Belasco
Last week there was a mistake with my order. I called in and wasn't able to get there for a few days. I went in this morning, and the young lady who helped me knew what was up right away. Excellent customer service. I didn't get anyone's name, but everyone there is always so friendly. My go to for sure
Good coffee. But they should serve the customers who are actually inside, first, and not the lazies in their cars.
Atmosphere: 4
Food: 5
Service: 4
Wendy Kim
Amber is ah-mazing 🔥
Atmosphere: 5
Food: 5
Service: 5
Jake Kaylor
Apparently putting a lid on a cup of coffee is impossible. This has happened 4 out of the last 5 times i have been there. You guys wanna come clean my car?
Service: 1
Joseph Wallace
Good variety of drinks
Atmosphere: 5
Service: 5
Silvia Calderon
It is the best in this world I love it, excellent coffee and attention
The lid wasn’t secured on the hottest coffee I’ve ever held in my hand. I knew Starbucks has gone downhill lately, but this is wild.
Also, this coffee is so bitter. Shame on me for not getting a sugar soaked treat at 6:50 in the morning.
Food: 1
Service: 1
I went through the location's drive through. I ordered a matcha late with oak milk and lavender cream. What I ended up with is something completely different.
I pulled up to the order window and me and the person had an entire conversation regarding my order. I initially wanted the Oatmilk Match lavender cream drink but I wanted it hot. She said they couldn't do that. Okay, fine I thought. So she said they can make a latcha late and put the lavender cream on top. I said yes please.
Does white mocha sound like a matcha late? It's not that the actual drink I received was bad, it's that what I ordered wasn't even in the same ball park of reality as what I got. Plus the real kicker is that I probably got charged more than I would have for the drink I received.
I'm just saying that a location that is right off the highway has alot of customers. I hope at least some of them get what they ordered.
If you are reading this, and enjoying my drink because they probably gave it away to someone... for free... for their mistake, I hope you enjoy it, because I can't.
Btw the coffee was bitter. Probably need to calibrate the coffee machine.
Atmosphere: 1
Food: 1
Service: 1
It’s disappointing to have to write this, as I’ve been a loyal Starbucks customer for years—often visiting once or even twice a day, spending over $900 a month. Many of the team members at this location recognize me and often comment on how frequently I stop in.
Today, however, I had an unpleasant experience that I feel needs to be addressed. I ordered my usual drink—a matcha, along with other items. Immediately upon tasting it, I noticed something was off. The flavor was unusually citrusy and unlike the matcha I’ve consistently received. As someone who drinks this daily, I know how it should taste.
I politely mentioned the issue to the staff and asked if they could remake it. The response I received from one of the male employees was unnecessarily rude. He told me dismissively that they use the same blender for matcha and didn’t understand how remaking it would help. He then sighed and reluctantly began preparing a new one. As he did, another employee asked whose matcha it was. After he explained, she rolled her eyes and sighed as well—clearly annoyed, as though I was being a burden.
Throughout this interaction, I remained polite and respectful. I even asked for the original drink back so I could let my husband and family taste it—and they all agreed something was definitely wrong with it.
As a long-standing and loyal customer, I expect to be treated with basic courtesy, especially when bringing up a valid concern. This experience was unacceptable, and I left feeling disappointed and disrespected.
I hope this feedback is taken seriously, as it’s not reflective of the service I’m used to receiving at Starbucks.
Love the writing/quotes on the cups. Such a personalized feel.
Atmosphere: 5
Food: 5
Service: 5
No wait times! That barista Sarah is just slinging drinks amazing work!
Typically I love this StarBucks! Today I waited over ten minutes and I was the second car in line. Unfortunately I had to leave. I did not have another 10 minutes to spare. I called to let someone know why I left. But he did not seem very concerned.
Service: 1
I was amazed by Joy she is sn amazing shift supervisor she has an amazing diposition ..she is wondercul with her beauticul personalify ..love it ❤️❤️❤️there should be more people like Joy ...this world be a better place if everyone was just like her thank you
Atmosphere: 5
Food: 5
Service: 5
Customer service is wonderful, I'm always greeted. This is the Star
Bucks in front of Walmart not the one near Walgreens on Ridge Pike btw.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double-Smoked Bacon Cheddar & Egg Sandwich, Bacon Sausage & Egg Wrap, Egg Pesto & Mozzarella Sandwich
Whoever is working right now, I believe she typically works morning shifts, is amazing. She has impeccable customer service and is just a very genuinely happy to see her customers! I hope her boss gets to see this!
Atmosphere: 5
Food: 5
Service: 5
Last week there was a mistake with my order. I called in and wasn't able to get there for a few days. I went in this morning, and the young lady who helped me knew what was up right away. Excellent customer service. I didn't get anyone's name, but everyone there is always so friendly. My go to for sure
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good coffee. But they should serve the customers who are actually inside, first, and not the lazies in their cars.
Atmosphere: 4
Food: 5
Service: 4
Amber is ah-mazing 🔥
Atmosphere: 5
Food: 5
Service: 5
Apparently putting a lid on a cup of coffee is impossible. This has happened 4 out of the last 5 times i have been there. You guys wanna come clean my car?
Service: 1
Good variety of drinks
Atmosphere: 5
Service: 5
It is the best in this world I love it, excellent coffee and attention
Atmosphere: 5
Food: 5
Service: 5
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