Vocelli Pizza

The pizza was excellent and the customer service was fantastic. I recommend ordering here!

Atmosphere: 5

Food: 5

Service: 5

When there for a chicken alfredo told me 15-20 mins I'm there 22mins later and still not done wait another 10 mins it's done but then they couldn't figure out what was wrong with there system didn't have cash so I wasn't able to purchase my food because their system was messed up

The staff Was courteous pleasant, very efficient?They got my order done perfectly.Your facility is so clean.I was very impresse . I think the guy's name was Mason.He was so pleasant very goodworker

Atmosphere: 5

Food: 5

Service: 5

Jeff went above and beyond to make sure the order was perfect, even while working alone. Thanks for the terrific customer service and a great lunch!

Pizza and hoagie were good! Delivery was quick. Staff is very nice.

I ordered three pizzas from Vocelli’s yesterday, and the delivery driver showed up with only two. When I asked him about the missing pizza, he shrugged and said that’s all the restaurant gave him. I called the store immediately, explained the issue, and the kid who answered casually said, “Yeah, it’s here. I mean, you can come and get it—I don’t know.”

I explained that I was hosting a party, which is why I paid for delivery in the first place, and asked if they could deliver the missing pizza. His response? “Maybe, I’m not sure.” Completely unhelpful and apathetic. I asked to speak to someone else who might actually know what was going on, and he hung up on me.

When I called back, he answered again and told me “the people here don’t know you, so they don’t care”—and tried to pin it on the driver for not checking the receipt. I asked once more to speak to someone else. A different person got on the phone and said they were working on getting me a voucher for a future meal for my missing, already paid-for pizza.

I made it clear that a voucher wouldn’t suffice because I would never be ordering from Vocelli’s again. I asked for a refund, and she said she’d have to call the manager—then hung up. I called back again and was told I’d get a call once they spoke to the manager. I never got a call back, and I’m still waiting for a refund for a pizza that never arrived.

Look, I get that a lot of young people work in places like this, but there needs to be basic customer service training, especially when your business messes up an order. This was a terrible experience from start to finish, and the lack of professionalism was astonishing.

If I could give zero stars, I would.

Atmosphere: 1

Food: 1

Service: 1

Love this place

Atmosphere: 5

Food: 5

Service: 5

Truly what an exquisite pizza. I just had leftovers and cannot believe how pillowy the dough is, and how delicious the cheese and sauce are.

Vocelli’s is my favorite pizza.

Atmosphere: 4

Food: 5

Service: 5

After an hour and 20 minutes I was informed there was no delivery driver. So I went to pick up my pizza and it was obviously ice cold.

Atmosphere: 1

Food: 1

Service: 1

I ordered a pizza 80 minutes ago online and decided to call Vocellis to see what was going on with the delivery. I was informed that there was no delivery driver in my order would be canceled and that it would take 2 days for my funds to be returned. No one called or send an email notify me that my order was canceled. Signed one angry previous customer.

Excellent Customer Service satisfaction.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Thin Crust Pepperoni Pizza

Disgusting, I wouldn’t order their food again. I got pepperoni rolls that had long brown hair through it. None of these workers wear gloves or hair nets. My BF went to pick up our food and workers weren’t wearing gloves were touching their hair and putting bare hands in pockets and touching food. So he left without food. Decided to give them another chance and found a lot of strands of hair intertwined in our pepperoni rolls

Atmosphere: 1

Food: 1

Service: 2

Great pizza and service!

Atmosphere: 5

Food: 5

Service: 5

Found a piece of plastic in an Italian hoagie we ordered. My husband found it in his mouth. Sent them a message with no response. Will never order from there again!!!

Such nice employees in this location, I made an error on my online order I accidentally must have picked a wrong location, I felt so bad literally felt dumb and these employees kindly fixed the mistake and took care of it. I walked out happy with my hot delicious pizzas and we enjoyed them a lot thank you so much!! I will be back and choose the right place next time.☺️👍

Atmosphere: 5

Food: 5

Service: 5