The owners are very rude. They treated me as though I didn't matter. I waited for over 20 minutes for a sandwich and when I requested a refund they argued with me. The owner put my sandwich in the mobile orders area, I was a dine in customer, and then blamed me because he didn't have the decency to call out my order number. Save yourself the trouble and go somewhere else for your breakfast.
Atmosphere: 1
Food: 1
Service: 1
Angel Kline
It wasn’t even busy and my mother and i accidentally said our order was over but it was a mistake. And the girl huff puffed and sighed so loud into the mic and didn’t even apologize for being disrespectful. But besides her, the team is great
Service: 1
Nate Arnold
Ordered the snacking bacon. It came out RAW. Still pink, didn’t realize it was until I got home. Drove back to the location, where they remade it for me. Seemed the girl working the cooker didn’t know when the bacon was done. The thing that bothered me the most was the worker who was working the window never one said “sorry” or apologized for the inconvenience and danger of serving RAW BACON. Handed me my bag back without saying ANYTHING. Very unprofessional and unapologetic, definitely wont being going back to this location
Atmosphere: 1
Food: 1
Service: 1
Amanda
The Indian lady who is there in the mornings is extremely rude and needs an attitude adjustment. She made something wrong, was told it was wrong, and then threw a fit over having to remake it like it was coming out of her pay. Also a 15 minute wait for 2 drinks and a coffee roll is pretty ridiculous.
Atmosphere: 1
Service: 1
R KELLY
First, two sandwiches cost $10.58, that's crazy even if they're good. They don't know how to properly warm/toast sandwiches. The first try was a fail, I went back and management remade my food after a bit of a wait, my remake was not a priority and the second try was also a fail. I recommend the Dunkin on Horseshoe pike, it's in between Hershey and Campbelltown.
Atmosphere: 3
Food: 1
Service: 3
Kay Rivera
The Indian guy was rude. I drove back for a missing item and he was like I already made it. And I was like no you did not and he started talking crap in his language to the other Indian lady clearly talking about me , only one who was professional was the white lady at drive through. Smh
Kaitlyn Doxie
Extremely rude employee. Was not able to catch his name.
I placed a mobile order and picked up in drive thru. While leaving, I noticed I was given the wrong coffee. I went inside and let the employee know that I was given the incorrect item. His response was “No you didn’t. I made the latte.” I said “I’m sure you did make a latte, however that’s not what I was given.” He insisted again that I was incorrect and I was given exactly what I ordered. I then said “I will go out to my car and bring you what I was given.” And he said “okay. I made the latte.”
I brought in the coffee, and showed him the tag on the cup and he then realized that I was not lying. He then started to say “oh. You were given the wrong coffee.” The funniest part about this is that he is the one that handed me that exact coffee at the window.
I do not appreciate the way this entire situation was handled. I am all for treating employees with respect because I’m sure they deal with terrible customers on the daily, but to basically be called a liar over a latte is outrageous. Completely unprofessional behavior.
Atmosphere: 1
Service: 1
Charles Miller
The server was very rude
Atmosphere: 3
Food: 3
Service: 1
Zahiris Fernandez
I got a coffe with 6 sugars whip cream and caramel nasty teste like water .thry need to learn how to make coffee they Ait cheap people pay for they coffee to be good..very nasty employees the morning shift don’t know how to be nice at all ..afternoon kids are very nice .the lady from the morning told me to not go back there because the employee didn’t wanted to work and take his hand out to give me back my change .i will Never go there anyway they don’t know how to make coffee.but being honest the young kids are very nice
Danielle Nafzinger
Staff is always very nice, and patient with my son when we have our breakfast dates there. Eating area is always clean.
My donut wads filled over in the bag and all the icing fell off. My drinks taste expired and the people were rude.
Food: 1
Service: 2
Jenna
Went here despite of bad reviews. Ice Coffee sucks and sandwich was burnt. Lady that took my order was nice.
Food: 1
Service: 3
Ride
Ordered 3 donuts online, a strawberry frosted, double chocolate and glazed chocolate and upon receiving my order i was given 2 glazed chocolate. These workers wouldnt know their left from right if they couldnt use their hands
Atmosphere: 2
Food: 1
Service: 3
Thomas Z. (Todd Smith)
Awesome employees. They have teens that actually work and are not on their phones. They are always cleaning.
Atmosphere: 5
Service: 5
Ivy Tanberg
I got a matcha tea drink and when i revived it was very light and looked like milk and ice. I look on the bottom and there’s just a giant pile of green powered. Also the drink was missing like a 1/4 of it when i received it. The picture is after ive been mixing it and it STILL was there. My other drink which was a caramel coffee just had a pile of sugar on the bottom. Everytime i come to this location it seems to be a recurring situation. I do not pay to be mixing my own drink ?
The owners are very rude. They treated me as though I didn't matter. I waited for over 20 minutes for a sandwich and when I requested a refund they argued with me. The owner put my sandwich in the mobile orders area, I was a dine in customer, and then blamed me because he didn't have the decency to call out my order number. Save yourself the trouble and go somewhere else for your breakfast.
Atmosphere: 1
Food: 1
Service: 1
It wasn’t even busy and my mother and i accidentally said our order was over but it was a mistake. And the girl huff puffed and sighed so loud into the mic and didn’t even apologize for being disrespectful. But besides her, the team is great
Service: 1
Ordered the snacking bacon. It came out RAW. Still pink, didn’t realize it was until I got home. Drove back to the location, where they remade it for me. Seemed the girl working the cooker didn’t know when the bacon was done. The thing that bothered me the most was the worker who was working the window never one said “sorry” or apologized for the inconvenience and danger of serving RAW BACON. Handed me my bag back without saying ANYTHING. Very unprofessional and unapologetic, definitely wont being going back to this location
Atmosphere: 1
Food: 1
Service: 1
The Indian lady who is there in the mornings is extremely rude and needs an attitude adjustment. She made something wrong, was told it was wrong, and then threw a fit over having to remake it like it was coming out of her pay. Also a 15 minute wait for 2 drinks and a coffee roll is pretty ridiculous.
Atmosphere: 1
Service: 1
First, two sandwiches cost $10.58, that's crazy even if they're good. They don't know how to properly warm/toast sandwiches. The first try was a fail, I went back and management remade my food after a bit of a wait, my remake was not a priority and the second try was also a fail. I recommend the Dunkin on Horseshoe pike, it's in between Hershey and Campbelltown.
Atmosphere: 3
Food: 1
Service: 3
The Indian guy was rude. I drove back for a missing item and he was like I already made it. And I was like no you did not and he started talking crap in his language to the other Indian lady clearly talking about me , only one who was professional was the white lady at drive through. Smh
Extremely rude employee. Was not able to catch his name.
I placed a mobile order and picked up in drive thru. While leaving, I noticed I was given the wrong coffee. I went inside and let the employee know that I was given the incorrect item. His response was “No you didn’t. I made the latte.” I said “I’m sure you did make a latte, however that’s not what I was given.” He insisted again that I was incorrect and I was given exactly what I ordered. I then said “I will go out to my car and bring you what I was given.” And he said “okay. I made the latte.”
I brought in the coffee, and showed him the tag on the cup and he then realized that I was not lying. He then started to say “oh. You were given the wrong coffee.” The funniest part about this is that he is the one that handed me that exact coffee at the window.
I do not appreciate the way this entire situation was handled. I am all for treating employees with respect because I’m sure they deal with terrible customers on the daily, but to basically be called a liar over a latte is outrageous. Completely unprofessional behavior.
Atmosphere: 1
Service: 1
The server was very rude
Atmosphere: 3
Food: 3
Service: 1
I got a coffe with 6 sugars whip cream and caramel nasty teste like water .thry need to learn how to make coffee they Ait cheap people pay for they coffee to be good..very nasty employees the morning shift don’t know how to be nice at all ..afternoon kids are very nice .the lady from the morning told me to not go back there because the employee didn’t wanted to work and take his hand out to give me back my change .i will
Never go there anyway they don’t know how to make coffee.but being honest the young kids are very nice
Staff is always very nice, and patient with my son when we have our breakfast dates there. Eating area is always clean.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Classic Donuts, Dunkin' Refreshers, Wake-Up Wrap - Bacon Egg & Cheese
Restaurantji Recommends
My donut wads filled over in the bag and all the icing fell off. My drinks taste expired and the people were rude.
Food: 1
Service: 2
Went here despite of bad reviews. Ice Coffee sucks and sandwich was burnt. Lady that took my order was nice.
Food: 1
Service: 3
Ordered 3 donuts online, a strawberry frosted, double chocolate and glazed chocolate and upon receiving my order i was given 2 glazed chocolate. These workers wouldnt know their left from right if they couldnt use their hands
Atmosphere: 2
Food: 1
Service: 3
Awesome employees. They have teens that actually work and are not on their phones. They are always cleaning.
Atmosphere: 5
Service: 5
I got a matcha tea drink and when i revived it was very light and looked like milk and ice. I look on the bottom and there’s just a giant pile of green powered. Also the drink was missing like a 1/4 of it when i received it. The picture is after ive been mixing it and it STILL was there. My other drink which was a caramel coffee just had a pile of sugar on the bottom. Everytime i come to this location it seems to be a recurring situation. I do not pay to be mixing my own drink ?
Atmosphere: 1
Food: 1
Service: 1
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